Здесь Аптека - заказ лекарств - Medicine ordering & delivery

HERE PHARMACY – App Overview, Key Features, User Guide, and FAQs

1. App Overview

HERE PHARMACY is a Russian pharmacy app developed by LLC "Zdravservis". It allows users to search for medicines and healthcare products, compare prices, check stock at nearby pharmacies, and reserve items for pickup. The service operates through a network of more than 790 pharmacy locations across Russia.

The app provides access to a catalog of over 25,000 products, including prescription and over-the-counter medicines, vitamins, medical supplies, and healthcare equipment. Users can browse product descriptions, check availability, and compare prices at participating pharmacies.

Depending on the product and location, users can also arrange home delivery or request warehouse replenishment when an item is temporarily unavailable. The app additionally provides promotional offers, discounted prices, and a bonus points program.

2. Key Features

Extensive Product Catalog

Browse more than 25,000 medicines and healthcare products

Search for prescription and over-the-counter medicines

Find vitamins, medical supplies, and healthcare equipment

View product descriptions and usage information

Price Comparison and Stock Availability

Check prices at participating pharmacies

View local stock availability before visiting

Compare prices across different pharmacy locations

Find products with special online discounts

Online Reservations

Reserve available products directly through the app

Hold most reservations for up to five days

Place reservations without advance payment

Select a preferred pharmacy for pickup

Pharmacy Locator and Delivery

Find nearby pharmacies using the built-in map

Save frequently visited pharmacies to favorites

Choose a convenient pickup location

Arrange home delivery for eligible products

Request warehouse replenishment for unavailable items

Alternative Medicine Search

Find potential alternatives when a specific medicine is unavailable

Compare products with similar active ingredients

Explore different dosage forms, including tablets, drops, solutions, and injections

Compare prices between alternative products

Consult a doctor or pharmacist before replacing a prescribed medicine with an alternative.

Discounts and Bonus Program

Browse current promotions and special offers

Access discounted prices through the app

Earn bonus points on eligible online and in-store purchases

Redeem accumulated points toward qualifying purchases

Access selected promotional discounts of up to 90%, subject to applicable conditions

Specialized Product Search

Search for medicines that may be difficult to find at individual pharmacies

Browse specialized vitamins and healthcare products

Find medical equipment for home use

Contact customer support for help locating less common products

3. How to Use HERE PHARMACY

Step 1: Search for a Product

Open the app and enter the name of a medicine or healthcare product in the search bar. You can also search by active ingredient or browse the product catalog.

Step 2: Check Product Details

Select a product to view its description, price, and availability. Compare the options at participating pharmacies to find a suitable product and pickup location.

Step 3: Select a Pharmacy and Reserve

Choose your preferred pharmacy and submit a reservation through the app. Most reservations do not require advance payment and can be held for up to five days.

Step 4: Collect Your Order or Arrange Delivery

For pickup orders, visit the selected pharmacy and pay when collecting your products.

If home delivery is available for the selected item, check the delivery options and follow the instructions in the app. Availability depends on the product and applicable local regulations.

Step 5: Apply Discounts and Bonus Points

Open the promotions or bonus section to view available offers and accumulated points. Check the applicable redemption conditions before completing your purchase.

4. Pharmacy Network and Service Coverage

HERE PHARMACY operates more than 790 pharmacy locations across several regions of Russia, including:

Moscow and the Moscow Region

Krasnodar and the Krasnodar Region

Voronezh

Tula Region

Kaluga Region

Vladimir Region

Ryazan Region

Republic of Adygea

The company also operates two logistics centers in Tula and Krasnodar, supported by warehouses in major cities. These facilities help distribute products throughout the pharmacy network and replenish stock at participating locations.

5. User Experience

HERE PHARMACY brings product searches, price comparisons, pharmacy availability, and online reservations together in one app.

The built-in pharmacy locator helps users find nearby collection points, while the favorites feature makes it easier to access frequently visited locations. The reservation system also allows users to secure available products before visiting a pharmacy, with most reservations requiring no advance payment.

Another useful function is warehouse replenishment. When a product is unavailable at a selected pharmacy, users may be able to request a supply from the company's warehouse rather than searching for another location.

The combination of product search, pharmacy reservations, delivery options, and promotional offers makes HERE PHARMACY a practical tool for finding and purchasing medicines from participating pharmacies in Russia.