Union personal - Self-management & healthcare

Unión Personal

1. App Overview

Unión Personal is the official self-service app for members of Obra Social Unión Personal, an Argentine healthcare provider. It allows members to access their healthcare coverage, manage medical services, and handle administrative tasks directly from their smartphones.

The app includes a digital membership credential that can be presented in place of a physical card at Unión Personal medical centers, participating healthcare providers, pharmacies, and other affiliated locations.

Members can also search for healthcare providers, schedule appointments, request electronic prescriptions and medical authorizations, track reimbursement claims, and access laboratory and imaging results. Additional tools allow users to update their personal information and find emergency contact numbers.

2. Key Features

Digital Membership Credential: Display your digital membership card when accessing eligible healthcare services.

Healthcare Provider Search: Find doctors, pharmacies, and medical facilities by name or medical specialty.

Favorites: Save frequently used healthcare providers and facilities for easier access.

Appointment Booking: Schedule appointments at Unión Personal medical centers.

Electronic Prescriptions: Request and access electronic prescriptions through the app.

Medical Authorizations: Submit requests for authorization of covered healthcare services.

Reimbursement Tracking: Monitor the status of submitted medical expense claims.

Medical Test Results: View and download available laboratory and imaging reports.

Personal Information Management: Update your personal details through your account.

Emergency Contacts: Access important telephone numbers for emergency assistance.

Online Healthcare Procedures: Manage supported healthcare requests and administrative tasks remotely.

3. User Guide

3.1 Using Your Digital Membership Credential

Open the app and sign in to your account.

Find the digital credential section.

Select your membership card to display it.

Present the credential when receiving services at an eligible healthcare facility.

3.2 Searching for Healthcare Providers

Open the provider search feature.

Enter a doctor's name, medical specialty, or facility type.

Browse the matching results.

Add frequently used providers to your favorites for quick access later.

3.3 Booking Appointments and Making Medical Requests

Open the relevant healthcare services section.

Select the service you need, such as appointment booking, an electronic prescription, or a medical authorization.

Provide the required information.

Submit your request and check for status updates.

3.4 Accessing Medical Test Results

Open the medical results section.

Select an available laboratory or imaging report.

View the report details.

Download the document if you want to keep a copy.

3.5 Checking Reimbursement Claims

Navigate to the reimbursement section.

Find the medical expense claim you submitted.

Open the claim to review its current status and any available updates.

3.6 Updating Personal Information

Open your account settings or personal information section.

Select the details you want to change.

Enter the updated information.

Save your changes.

Emergency contact numbers are also available through the app whenever needed.

4. Frequently Asked Questions (FAQs)

Q1: Can I use the digital membership credential instead of my physical card?

Yes. The digital credential serves as an alternative to the physical membership card at Unión Personal medical centers, participating healthcare providers, pharmacies, and other eligible locations.

Q2: Can I book medical appointments through the app?

Yes. You can schedule appointments at Unión Personal medical centers. The app also supports electronic prescription and medical authorization requests.

Q3: How can I find doctors, clinics, or pharmacies?

Use the provider search feature to find healthcare professionals and facilities by name or medical specialty. You can also save preferred providers to your favorites.

Q4: Can I access laboratory and imaging results?

Yes. Available laboratory and imaging reports can be viewed and downloaded through the app.

Q5: Can I update my personal information online?

Yes. You can modify your personal details through your account settings without visiting a Unión Personal office.

Q6: How can I check the status of a reimbursement claim?

Open the reimbursement section, select your submitted claim, and review its latest status.

Q7: Can I save my preferred healthcare providers?

Yes. Add doctors and healthcare facilities to your favorites for easier access in the future.

Q8: Can all healthcare procedures be completed online?

No. Some procedures may require additional documentation, further steps, or in-person assistance, depending on the type of service.