TIKI - Package tracking & services

Our Android application allows you to:

- Monitor your packages

- Review pricing options

- Look up zip codes

- Locate the nearest branch

- Explore Tiki's available products and services

- Schedule pickups *

FAQ

How many days does TIKI delivery take?

Overnight Service (ONS): 1 day

Regular Service (REG): 2 days

Economy Service (ECO): 4 days

Does TIKI provide delivery service on Sundays?

Yes, deliveries are made every day, including Sundays.

What is JEMPOL?

JEMPOL stands for "Jemput Online" which means Online Pickup. Shipments are picked up, and orders can be placed via the TIKI application.

What is SERLOK?

SERLOK stands for "Seller Online Booking" a TIKI program facilitating Micro, Small, and Medium Enterprises (SMEs) and online businesses that do not yet have legal entities.

Can TIKI Shipments be Insured?

For shipments with a value exceeding 10 times the shipping cost, it is recommended to be insured through insurance companies in collaboration with TIKI.

Is it possible to send liquid items in shipments?

Sending liquid items can only be done when using ground transportation methods.

What types of shipments can be sent through TIKI?

All documents and goods can be sent through TIKI, except for shipment types regulated in the TIKI Shipping Terms and Conditions or prohibited by aviation regulations.

Can TIKI deliver Animals (Tropical Fish) and Live Plants?

Absolutely, TIKI delivers a variety of animals, including tropical fish and reptiles. We also deliver live plants. All items can be delivered as long as they comply with minimum weight requirements and all applicable regulations.

What is the Payment System at TIKI?

For Non-Corporate Customers, payments are made using both cash and non-cash systems.

For Corporate Customers, payment systems are subject to terms and conditions.