台中Go - Smart travel app

[Taichung Go] 

A new version that amalgamates Taichung’s bus services with advanced travel options. Taichung Go is an ad-free, intelligent travel application introduced by the Taichung City Government. It unites real-time information about Taichung buses along with various public transport services to enhance convenience and provide a smarter commuting and travel experience.

[Real-Time Dynamic Information] 

Bus updates: Check the status of buses, plan routes, and get information about nearby stops.

MRT/Taiwan Railway/High Speed Rail: Offers schedules and live updates for Taichung MRT, Taiwan Railway, and High Speed Rail services.

National Highway Passenger Transport: Quickly access schedules for national highway passenger services.

YouBike: View Taichung YouBike locations and check the availability of rental and return bikes.

Travel planning: Provides search capabilities for station names and addresses, along with various transfer options including buses, Taiwan Railways, and MRT services.

Traffic obstruction updates: Access current information on road construction, detours, and accidents to modify your travel plans as necessary.

MRT transit updates: Displays transportation information surrounding Taichung MRT stations.

Report any issues with bus stop signs: Report problems with bus shelter facilities to enhance the waiting environment.

[Exclusive Services for Citizens] 

QR code bus access: Taichung residents can scan a designated QR code to board the bus and benefit from exclusive discounts on the Citizen-only Double Ten service.

Time-limited QR package: Obtain a package to facilitate travel within Taichung using a single ticket.

[Discover Taichung] 

Highlighted attractions and festivals: Explore popular sites, seasonal events, and local characteristics.

Featured businesses: Locate dining, shopping, and entertainment options to easily organize your visit.

[Personalized Features] 

Custom homepage: Tailor your favorite functions and information for a personalized interface.

Language options: Available in Chinese and English, catering to both domestic and international travelers.

Information source: Provided by the Taichung City Government Transportation Bureau Builder: Yaxu Computer Co., Ltd. Ensure network connection is active; bus information will refresh every 15 seconds.

FAQs

1. I purchased a commuter pass, but I'm still being charged for riding the Taiwan Railways, MRT, or buses. What should I do?

At Taiwan Railways and MRT stations, you can contact the Taiwan Railways or MRT service counters directly for assistance. For bus charges, you can call 04-37077988 and the customer service center will assist you with bus charges.

2. Can I use a commuter pass on Youbike and Moovo bike sharing services?

Yes, confirm the type of pass you purchased and you can use bike sharing services in your area. However, you must first register as a member through the bike sharing operator's official website or app.

3. I changed my mobile phone number. How do I modify my basic information?

Go to [Homepage → Personalized Services → Settings → Basic Information Maintenance] on the Taichung Go website, enter the new number, and complete the system verification. Your mobile phone number will be changed.

4. I forgot my account and password and cannot log in to the Taichung Go website. What should I do?

Go to the Taichung Go website to reset your account or password, then log in again. 5. What is the Citizen-only QR Code?

The Citizen-only QR Code is a smart extension of the "Citizen-only Taichung Transportation Card." It maintains the card's benefits and offers a new payment experience. Citizen-only discounts continue to apply when using your mobile phone.

6. If you use the Citizen-only QR Code but fail to exit the vehicle, how will the payment be charged?

A fee for not exiting the vehicle properly will be charged at the end of the ride, as per the operator's regulations.

7. How do I activate the Citizen-only QR Code?

In the Taichung Go app, there are two ways:

- Tap "Citizen QR Code" in your personal area to activate it.

- Simply tap the "QR ball" on the app screen to activate it.

8. Why launch the Citizen-only QR Code?

To provide citizens with a more diverse and new payment experience, using their mobile phone as a payment tool, we aim to make public transportation more convenient for everyone.

Transportation Information

Taichung Go Hourly QR Tickets Collaborate with Taiwan PASS for Taiwan-Wide Travel

--The incredibly popular "Taichung Go" app has expanded beyond Taichung! The "Taichung Go" hourly QR ticket offers guaranteed travel on buses and the MRT citywide within its validity period. Exclusive packages for special festivals and events have also been highly praised. The city's Department of Transportation has developed modular functionality and partnered with Taiwan PASS for the first time. Using the Taiwan PASS app, customers can use the "Taichung Go" hourly QR ticket, offering convenient and economical travel experiences across Taiwan with one ticket.

--Taichung City Transportation Bureau Director Ye Zhaofu expressed his special gratitude to the Tourism Administration of the Ministry of Transportation and Communications for its support in enabling the collaboration between "Taichung Go" and Taiwan PASS. Effective immediately, "Taichung Go" is now officially part of the Taiwan PASS product line: the "Taiwan PASS High Speed Rail Classic Edition," the "Taiwan PASS Taiwan Railway Classic Edition," and the "Taiwan PASS Highlights Easy Go Edition." The Taiwan PASS integrates transportation and tourism resources, including high-speed rail, Taiwan Railways, buses, MRT, and attraction tickets. Furthermore, the "Taichung Go" program collaborates with various events and tourist resources to vigorously promote transportation services and provide a user-friendly travel network.

--The Bureau of Transportation stated that the Taichung Go Hourly QR Code Ticket combined with the Taiwan PASS creates a new model for all-Taiwan travel, offering convenient transportation connections and excellent value. The "High Speed Rail Classic Edition" for international travelers is NT$2,500, while the "Taiwan Railway Classic Edition" for domestic and international travelers is NT$3,200. The "Taiwan PASS Highlights Easy Go Edition" is NT$2,500 and connects to famous attractions. It can be used flexibly within 7 days to adjust your itinerary, providing travelers with more flexible local transportation options, allowing them to easily explore Taiwan's 100 highlights and making it the perfect choice for exploring Taichung.

--Director Ye further explained that "Taichung Go" continues to integrate tourism resources such as food, accommodation, travel, and shopping. This cross-sector and regional reach extends beyond Taichung. "Taichung Go" has developed a modular system design that seamlessly integrates with other tourism service platforms, encouraging the public to use public transportation and reduce the use of private vehicles. Interested businesses are also welcome to discuss collaboration with "Taichung Go," marking a new milestone in the transformation of urban public transportation and digital transportation management, and initiating a new milestone in transportation mobility services.