GuaguasLPA - Municipal bus info & payments

Our application is user-friendly and offers immediate access to:

MAP

An up-to-date map of the entire Municipal Bus line network, which incorporates the Sítycleta service along with public parking facilities. It uses geolocation to provide details about the nearest available services.

ONLINE PAYMENT

You can manage your virtual BonoGuagua directly through the app, handle your travel tickets, and check your balance easily.

LINES

All information regarding the bus lines and their connections is readily available.

NEWS AND NOTICES

Timely and pertinent updates concerning Municipal Buses.

UTILITIES

This feature allows you to check on passes, fares, schedules, as well as frequently asked questions related to Guaguas Municipales.

FAQs

Can I travel with my pet?

Small pets (weighing up to 8kg), like dogs and cats can travel with you on the bus for free, as long as they don’t annoy other passengers, or put them in danger. You can bring a maximum of one animal per passenger, but you’ll have to keep it on comfortable in a pet carrier (45x35x25cm) that’s secure, so they can’t escape. If you’re planning on bringing your pet, you’ll need to check with the driver directly.

Can bring surf boards, boogies or beach things?

You can bring: suitcases, beach things, surf boards, boogies, etc., on board provided they are duly protected don’t hinder other passengers.

Where can I get lost object information?

If on stepping off the guagua you realise you’ve left an object on board, please call customer service on 928 30 58 00, where we will do everything necessary to find it.

Where can I get a Guaguas Municipales user cards/season tickets?

We have several Sales Offices where you can obtain the different tickets for travelling on Guaguas Municipales.

Oficina Comercial Parque de Santa Catalina

Address: Parque de Santa Catalina

Horario de apertura: De lunes a viernes de 07:30 a 20:00h

Oficina Comercial Teatro

Address: Avda. Rafael Cabrera, s/n

Horario de apertura: De lunes a viernes de 07:30 a 20:00h

Oficina Comercial Obelisco

Address: Plaza de la Constitución, 5 bajo

Horario de apertura: De lunes a viernes de 07:30 a 14:30h.

Oficina Comercial Ciudad Alta

Address: Sor Simona, 44

Horario de apertura: De lunes a viernes de 08:00 a 14:00h

What’s fine for travelling without a ticket?

Lack of a correctly validated ticket means the traveller must pay a special rate called Extraordinary Surcharge which is 20 times the Direct Payment. Should he/she have committed fraud additional actions may be taken corresponding to the same.

Is the driver obliged to open the door and allow me on board once the vehicle is in motion?

For reasons of safety once the vehicle is in motion, it is the driver who must decide whether or not to allow on board people who were not at the guagua stop when people were getting on and off.

What happens if my card malfunctions and I can’t pay the fare with it?

The driver has mechanisms to check incidents of this nature, in the event it can’t be resolved you must pay in cash or with another card, and go to one of our sales offices for us to solve your problem.

Where should a wheelchair go?

People with reduced mobility travelling in a wheelchair should place it on the central platform of the guagua facing away from the driver and secured with the seatbelt available for wheelchairs.

People travelling in wheelchairs must board the guagua via the rear door after first informing the driver who will activate the vehicle ramp for boarding the guagua.

Can I travel with my baby in a stroller?

Children in prams or open strollers may board guaguas where there spaces enabled for wheelchairs, and the child may travel in the adult’s arms or remain in the pram/stroller securely fastened and with the brake on at all times. The adult accompanying the child is solely responsible for ensuring compliance with these safety conditions.

Can I board with guagua with my bike or scooter?

Yes, you can. Only foldable bikes or scooters the size of hand luggage are allowed on guaguas, depending on bus occupation. Bike or scooter must be folded before boarding the guagua. Only 1 bike or scooter per bus allowed which must be placed in the central section and held at all times by the owner.

Who has priority in the event of a wheelchair bound person or pram/stroller coinciding with a bike?

Should there be no available space for a bike together with a wheelchair and/or pram-stroller; the latter 2 will have priority over the bike. In any event, wheelchairs and prams/strollers will have preference depending on guagua boarding order.

Can I pay my fare with a 20 euro note or higher?

Paying with a 20 euro note is not allowed; please make sure you have change when making a direct payment because our drivers only have change for 10 euros or less. We recommend having the exact fare or as close as possible.

Where can I request an invoice for the purchase of guagua travel cards?

At any of our sales offices and San Telmo Guaguas Station you can request an invoice for the ticket you received at the time of purchase. Afterwards we can only issue a certificate of the current tariffs at the Guaguas Municipales customer service department.

Can I travel with the TransGC- Suma card?

You can travel on all our lines with the TransGC-Suma card from which the current direct payment tariff will be deducted. The TransGC card allows you to transfer free as with other Guaguas Municipales fares.

For any problems with your TransGC- Suma card, please go to San Telmo Guaguas Station (Avda. Rafael Cabrera, s/n).

Do I get free transfer throughout the network as often as I wish?

You can make a single transfer to each of the network lines (except the same), provided you travel with any Guaguas Municipales (except direct payment) ticket. The transfer can be made on all the line network stops.

Are travel cards valid for day and night networks?

Yes. The range of Guaguas Municipales tickets and tariffs are valid for all services both night and day.

What are double stops?

At operational level, the first guagua to arrive at the stop pulls in at the stop 1 point. However, if stop point 1 is occupied and another guagua arrives, this latter vehicle lets its passengers on and off at stop point 2, at the same time as the guagua in stop point 1.

If stop points 1 and 2 are free when a guagua arrives, said vehicle will always stop at stop point 1.

How do the travel cards shared with Global work?

They work in the same way as non-shared travel cards; personalised travel cards are ordered and topped up at our sales offices. You can use them on Global lines authorised for the same and all our lines, you can transfer among them within the authorised time period.

When do you start paying fares on the guagua?

From age 4 you must have a valid ticket.

Can the Bono-Guagua (LPA Mov) travel card be used for several people?

Yes, several people can use the same card, provided they travel on the same guagua, if they split up during the journey the last person to get off must take the card with them.

Where can I make a complaint, claim or suggestion?

Via one of the following options:

Via our web page under the Customer Service sections (the link should appear)

Via claims/complaint form from one of the guagua stations or sales offices.

How can I find out the guagua arrival time at a specific stop?

You can find out the weather where the guagua passes at the stop itself if it has information panels and via the mobile App GuaguasLPA (available for Android and IOS).