GuaguasLPA - Municipal bus info & payments

What is GuaguasLPA ?

GuaguasLPA is a public transport app for the Guaguas Municipales network in Las Palmas de Gran Canaria. It brings bus routes, stops, schedules, connections, fares, travel information, service updates, and ticket-related tools together in one place, helping residents and visitors plan local journeys more conveniently.

Key GuaguasLPA App Features

Real-Time Bus Map and Location

View an updated map of the Guaguas Municipales network, including Sítycleta and public parking locations. Geolocation helps identify nearby services and travel options.

Digital Ticketing and BonoGuagua Balance

Access a virtual BonoGuagua card, manage travel passes, and check available balances through the app.

Bus Routes and Connections

Browse bus lines and connections to support route planning and everyday travel across Las Palmas de Gran Canaria.

Bus News and Service Alerts

Receive news and service updates related to Guaguas Municipales, including information about changes or disruptions.

Schedules, Fares and Travel Information

Check schedules, tariffs, frequently asked questions, pass information, and contact details in one central information hub.

GuaguasLPA App Tutorials and Latest Features

The latest Guaguas Municipales app update introduces four practical features designed to make bus travel easier:

• Customize the app menu to match your preferences and make frequently used tools easier to access

• Save favorite bus lines and stops without creating an account

• Check bus occupancy before taking your route when occupancy information is available

• View the stops on your journey in real time to follow your trip more easily

We offer immediate access to:

MAP

An up-to-date map of the entire Municipal Bus line network, which incorporates the Sítycleta service along with public parking facilities. It uses geolocation to provide details about the nearest available services.

ONLINE PAYMENT

You can manage your virtual BonoGuagua directly through the app, handle your travel tickets, and check your balance easily.

LINES

All information regarding the bus lines and their connections is readily available.

NEWS AND NOTICES

Timely and pertinent updates concerning Municipal Buses.

UTILITIES

This feature allows you to check on passes, fares, schedules, as well as frequently asked questions related to Guaguas Municipales.

FAQs

1、Can I travel with my pet?

Small pets (weighing up to 8kg), like dogs and cats can travel with you on the bus for free, as long as they don’t annoy other passengers, or put them in danger. You can bring a maximum of one animal per passenger, but you’ll have to keep it on comfortable in a pet carrier (45x35x25cm) that’s secure, so they can’t escape. If you’re planning on bringing your pet, you’ll need to check with the driver directly.

2、Can bring surf boards, boogies or beach things?

You can bring: suitcases, beach things, surf boards, boogies, etc., on board provided they are duly protected don’t hinder other passengers.

3、Where can I get lost object information?

If on stepping off the guagua you realise you’ve left an object on board, please call customer service on 928 30 58 00, where we will do everything necessary to find it.

4、What’s fine for travelling without a ticket?

Lack of a correctly validated ticket means the traveller must pay a special rate called Extraordinary Surcharge which is 20 times the Direct Payment. Should he/she have committed fraud additional actions may be taken corresponding to the same.

5、Is the driver obliged to open the door and allow me on board once the vehicle is in motion?

For reasons of safety once the vehicle is in motion, it is the driver who must decide whether or not to allow on board people who were not at the guagua stop when people were getting on and off.

6、What happens if my card malfunctions and I can’t pay the fare with it?

The driver has mechanisms to check incidents of this nature, in the event it can’t be resolved you must pay in cash or with another card, and go to one of our sales offices for us to solve your problem.

7、Where should a wheelchair go?

People with reduced mobility travelling in a wheelchair should place it on the central platform of the guagua facing away from the driver and secured with the seatbelt available for wheelchairs.

People travelling in wheelchairs must board the guagua via the rear door after first informing the driver who will activate the vehicle ramp for boarding the guagua.

8、Can I travel with my baby in a stroller?

Children in prams or open strollers may board guaguas where there spaces enabled for wheelchairs, and the child may travel in the adult’s arms or remain in the pram/stroller securely fastened and with the brake on at all times. The adult accompanying the child is solely responsible for ensuring compliance with these safety conditions.

9、Can I board with guagua with my bike or scooter?

Yes, you can. Only foldable bikes or scooters the size of hand luggage are allowed on guaguas, depending on bus occupation. Bike or scooter must be folded before boarding the guagua. Only 1 bike or scooter per bus allowed which must be placed in the central section and held at all times by the owner.

10、Who has priority in the event of a wheelchair bound person or pram/stroller coinciding with a bike?

Should there be no available space for a bike together with a wheelchair and/or pram-stroller; the latter 2 will have priority over the bike. In any event, wheelchairs and prams/strollers will have preference depending on guagua boarding order.