ScotRail Train Times & Tickets - Train ticket booking & tracking

Quickly and effortlessly secure your train tickets using the ScotRail application. Plus, please note that we do not impose any booking or payment card fees when purchasing tickets through our service.

Where can I find my train?

Save your preferred routes for convenient access with Live Times.

Receive immediate updates regarding any disruptions throughout your journey with live times.

Utilize our Journey Tracker to obtain detailed progress notifications on your specific train.

Purchase tickets

Acquire your train ticket in just a few taps, including Flexipass and seasonal options!

We ensure you receive the best price for your travels.

Payment by card

Securely save your payment card information for an even quicker buying experience next time.

Download tickets to your mobile device

Retrieve and view digital tickets straight from the My Tickets wallet.

Tap your Smartcard for easy access to your tickets.

Purchased tickets from our website? You can also download them.

How do I collect my tickets from a Self Service Ticket Machine?

You can pick up your ticket(s) from one of the self-service ticket machines at key mainline stations or selected locations.

Collection is easy you only need to remember 2 things:

The credit / debit card that was used to make the booking.

The ticket collection reference given to you when the booking was made.

When at the Self Service Ticket Machine:

Insert the credit / debit card used to make the booking.

Key in your unique ticket collection reference. Your ticket(s) will then be dispensed.

Do not remove tickets from the machine until all tickets have been issued and the main screen informs you that the transaction is complete.

Please note: If you have made a booking on behalf of other travellers the booking confirmation email will be sent to the email address displayed on the delivery details page.

Do I need the tickets to claim a refund?

If you requested to collect your tickets from a self service ticket machine but have not collected them you can apply for a refund online by clicking on the refund button in the My Account area of your profile with us.

If your tickets have already been sent out to you in the post or are already collected from a self service ticket machine then you will need to return them to us in order to claim a refund. We would recommend that you send your tickets to us by recorded delivery.

What should I do if my Season Ticket is lost or stolen?

If your Season Ticket is lost or stolen you can apply for a replacement online

Go to My account section of the website, choose apply for a duplicate and follow the steps. There is a £10 fee for your replacement ticket.

Please note if you have lost your photocard you will need to obtain a new one before a replacement ticket can be issued.

Only Seasons Tickets with a validity of one month or more can be replaced.

To travel whilst waiting for your replacement

Purchase a weekly paper ticket, when your replacement ticket arrives, log in to the My account section of the website and download the form, Apply for a Refund of Daily or Weekly tickets.

Print the form and attach the tickets or receipts for the tickets purchased and send them by recorded delivery to

SCR Season Tickets

PO Box 23971

Edinburgh

EH3 5DA

ScotRail services on Glasgow Central Low Level to resume tomorrow - High Level remains closed

Network Rail, working with the Scottish Fire and Rescue Service and Glasgow City Council, has confirmed that Glasgow Central high level station will not reopen this week, following the significant fire in a building next to the station on Union Street.

As a result, no ScotRail services will operate to or from Glasgow Central High Level during this time.

Customers are also being advised to check their journey before travelling, as many routes across the west of Scotland are suspended or operating with alterations.

ScotRail is continuing to keep customers updated – including information on impacted routes and details of how to claim refunds on unused tickets – on the ScotRail website, app, and through its social media channels. Station staff are also on hand across the network to help where possible.

The emergency services and Network Rail are assessing the damage caused by the fire near the station, and ScotRail will provide further updates on its services as soon as more information becomes available.

David Ross, ScotRail Chief Operating Officer, said:

“Following comprehensive safety checks, I’m very pleased that we will operate ScotRail services via Glasgow Central low level.

“However, Glasgow Central High Level station will not reopen this week as the impact of the fire in the building next to the station continues to be assessed by the Scottish Fire and Rescue Service and Glasgow City Council.

“We know this closure is causing significant disruption for our customers, and we’re very sorry for the impact it is having on journeys.

“Our teams are working hard to keep people moving where possible, and we’d encourage customers to check their journey before travelling using the ScotRail app or website.”

Disclaimer: The information provided in this article is accurate to the best of our knowledge at the time of publishing. However, please note that circumstances, events, or details may change over time. We advise readers to verify any critical information independently, as ScotRail cannot guarantee the continued accuracy of the content beyond its initial publication date.