amaysim - Mobile plan management & activation

With more than 1.2 million satisfied customers and numerous prestigious accolades in the industry, we certainly appreciate the support. At amaysim, this is what drives us—Big Love, to be exact.

Our goal is to keep things straightforward, which is why we’ve created an app that makes managing your amaysim mobile plan a breeze. With our app, you can:

- Activate your SIM wherever you are

- View your balance with ease

- Modify your personal and payment information

- Recharge your data or credit whenever necessary

- Change your plan at any time

- Monitor your data usage and payment records

- Get quick solutions to your inquiries

- Adjust settings such as call waiting, voicemail, and roaming to suit your needs.

Fair Go Policy applies to all amaysim internet services. Available to selected premises.

These plans are subscription plans that do not include paper bills and require you to set up automatic payments (i.e. direct debit) via a credit, debit or charge card as the only payment method for these plans. Automatic payments from a bank account is not an option. See “Payment Information” below for more details.

Fees, charges, and cancellation

Start-up fee: There is no start-up fee for these plans.

NBN Charges: Installation fees may apply if you request a technician for set up where a self-install option is available. nbn may send you an self-installation kit. Additional fees may apply for a first time nbn connection to dwellings in new developments.

Other fees such as Missed appointment fee, Cancelled appointment fee, Subsequent installation fee and No Fault found fee may also apply.

Minimum term: You must connect for a minimum of one month. Minimum term and charging commence when nbn confirms to us that your service is operational.

Minimum total cost: Minimum total cost for each month-to-month plan is calculated as one month of the applicable plan fee.

Cancellation: You can cancel your plan at any time by notifying us. You will not receive a refund of charges paid in advance for the remainder of your payment cycle, unless otherwise set out in our agreement and subject to your consumer law rights. Once you have cancelled, you will retain access to your service until the end of your renewal period.

Payment information: You will be automatically charged via your selected credit, debit or charge card at the start of each payment cycle for recurring charges. By signing up to these plans, you are agreeing to the amaysim automatic payment provisions set out at Terms & Policies.

An electronic tax invoice will be provided after payment through email. We do not provide paper bills or invoices for these plans. You can view your Invoices and update your payment details at any time in the amaysim App or by visiting My Amaysim at myamaysim. As your payment method is required to be automatic payments in the form of direct debit from a credit, debit or charge card, there are no processing fees. For more info, go to How to pay your bill.

WHAT AMAYSIM’S NETWORK COVERAGE LIKE?

All amaysim mobile and data-only plans are powered by the Optus Mobile Network. If you’re using a 5G-enabled device and you’re within a 5G coverage area, you’ll be able to access 5G signal, otherwise your device will select the next strongest available signal in your area, which in most cases will be 4G.

Your coverage will depend on a range of factors, such as your device, its software, your proximity to a network tower and network traffic.

To check the coverage in your area, simply enter your address or post code into our handy coverage checker.

The amaysim app will continue to improve based on your suggestions, so let us know your thoughts on enhancements you'd like to see.

If you’re a new member of the amaysim family—welcome aboard! The app will be available for use once your account is activated.

This application is free to download and can still be used when you have no remaining data, though charges may apply during the initial download process from the Play Store. If you're using the app while traveling abroad, international roaming fees will also be incurred.

Excited to be among the first to try out the latest features before anyone else? Join our Beta App Program!