VSee Messenger - Group video calls & messaging

Introduction

VSee is a versatile communication app that offers a range of features suitable for both personal and business use. With its clean interface, it provides free 4-way group video calls, screen sharing, and instant messaging. It operates on 3G, 4G, and WiFi networks, making it accessible in various situations. The app uses military-grade 256-bit AES encryption, ensuring secure communication without eavesdropping.

Features:

• 4-way* group video chat: connect with everyone simultaneously

• API available for integration with Telehealth and various applications

• Instant messaging

• Ad-free experience!

• Compatible with 3G, 4G, and WiFi

• Desktop application accessible on Mac and PC (see below for additional details)

• Low bandwidth usage: saves data

• End-to-end encryption ensures complete privacy during calls

• Option to switch between front and rear cameras

* Provided there is adequate bandwidth

VSee supports organizations globally, including IBM, Shell, the US Congress, along with numerous small and medium enterprises.

Drawing from extensive experience, VSee connects individuals for collaborative video interactions. Count on this user-friendly and secure solution for both professional and personal purposes. Our Android app has undergone rigorous field testing, refining every aspect for an excellent mobile video experience.

VSee for Desktop:

The application for Mac and PC includes enhanced collaboration tools such as file transfer and screen sharing. Group video calls and instant messaging function seamlessly between PC, Mac, iPad, iPhone, and Android devices.

Pricing and Plans

Free Messenger: Offers group video, text chat, picture-sending, file sending, and one screen share per day. There is no Business Associate Agreement (BAA) with this plan.

Pro Messenger: Priced at $49 per month per provider. It includes group video, phone dial-in, text chat, picture-sending, file sending, unlimited screen share, and a HIPAA BAA. It also provides email support.

Device Streaming: Costs $299 per month per account. Along with the features of Pro Messenger, it offers peripheral streaming (e.g., otoscope, EKG, etc.) and remote PTZ camera control.

Frequently Asked Questions 

Does VSee Clinic have eligibility, billing, and payment collection?

Yes. However, these may not be available on your VSee Clinic depending on your plan.

Secure online credit card payment for copays and self-paid fees are in VSee Premium and Enterprise plans

Eligibility check and claims submission features are currently only available on Enterprise plans. This includes:

- auto-check insurance eligibility before appointments and on-demand calls

- automated claims submission for completed services

In addition, VSee offers billing services including denial management and accounts receivable.

Is VSee free for patients?

Yes – VSee is always free for patients regardless of which product you are using. If you are a patient and need help connecting to your provider, please see vsee.com/patient

Can multiple providers use VSee simultaneously?

Yes. However, this depends on your plan.

Free or Plus allows for only one provider.  

Premium and Enterprise VSee offers several different configurations to enable multiple providers and non-clinical staff to work their clinic(s) efficiently, including:

Multiple provider access to simultaneously see patients from the same waiting room.

Multiple provider access to simultaneously see patients from several different waiting rooms*

A directory of single provider clinics under the same brand*

Do you offer a free trial for Enterprise VSee Clinic?

Yes. We offer free trials on certain VSee Clinic Features for a limited time. Please contact sales for more information.

Is pricing per provider or per clinic?

VSee Free & Plus Plans are designed for solo practitioners – one provider to one clinic.

VSee Premium and Enterprise Plan pricing is per provider (or administrator).

If you would like to add providers or non-clinical staff to your VSee Clinic, please contact our sales team for pricing.

Can I purchase additional user licenses later?

Yes for VSee Premium and Enterprise. For Enterprise plans, please contact admin@vsee.com  if you’d like to purchase additional user seats.

Is there a group plan/discount available?

Yes. Group pricing is available for 3 or more providers. Please contact sales for group discount options.

Is the contract long term or month-to-month?

This depends on your plan. VSee Clinic Plus & Premium Plan is month-to-month, while Enterprise VSee typically requires a minimum annual subscription.

Can I get a refund when I cancel?

Monthly subscriptions like VSee Clinic Plus and Premium are non-refundable. Only annual subscriptions are eligible for a full refund if the request was sent within three (3) days of payment; refunds will be prorated thereafter. Hardware, setup or customization fees, special/discounted pricing, and lock-in contracts are not qualified for refunds.

How can I get help resolving a billing issue?

Please contact admin@vsee.com

Is VSee HIPAA-Compliant?

Yes, VSee allows providers to be fully HIPAA-compliant in two ways:

1.Technical (Does the vendor follow HIPAA recommendations for security and privacy?)

VSee uses 256-bit AES encryption to keep patient data secure both at rest and in transmission. Company policy requires completing regular HIPAA security audits and HIPAA training.

2.Legal (Will your vendor sign a HIPAA Business Associate Agreement [BAA] with you?)

VSee signs a HIPAA BAA for all VSee plans except Free VSee Messenger. The BAA is a required legal agreement that makes your vendor liable for any breaches of privacy & security according to HIPAA rules.

Is VSee Free really FREE?

Yes. VSee is committed to making a simple, secure telehealth available to any pro.

VSee Product Versions and Their Support Lifecycle

Jun 6, 2024 by Jay-Ileen

you will find information about VSee Product versions that will no longer be supported and their respective deadlines.

End of Support: The Product may still work but not optimal. Users will not receive any more patches, bug fixes, or technical support for the software version.

End of Service: The product version has reached the end of its lifespan and is no longer operational. User logins have been disabled to mitigate security exposures from missing updates and patches. Additionally, compatibility concerns with modern systems and other functional limitations necessitate its retirement.

VSee Messenger (VM)

End of Support and Service schedule

To continue using the VSee Messenger (VM) app without interruption, simply update your VM to the latest version. Updating will ensure that you are not impacted by these end of support/service deadlines.

VSee Clinic (VC)

Future Updates

We are committed to keeping you informed about upcoming versions reaching their End of Support and End of Service. This page will be periodically updated with the latest information, ensuring you stay informed about support timelines and migration paths.

Comments

I looking for a HIPPA compliant video conferencing app for our hyperbaric clinic we discovered VSee! WOW what a slick program that is user friendly and SIMPLE. I like the fact that it runs on a low band width for connecting in places where band width might be low and you can share a screen, everyone can annotate at the same time without having to transfer the ability and sharing a file is instantaneous by dragging it to the video of the person you are talking to! I've used many web based video conferencing tools like Go To Meeting & Webex which were my favorites until now! Can't beat this program for all the above reasons including simple sign in and great definition of video. Dr R. Ash

I have trained on 8 different web based telemedicine platforms in the last 3 years and VSEE is my hands down favorite! It is secure, reliable, tested and easy to troubleshoot. Many Telehealth platforms require the user to invest in a paid subscription for services that do not exist. I trained on the advanced site eVisit that offers 12 hour tech support, only to find no one returned my call or responded to my service ticket. HIPPA compliant encrypted audio visuals make me feel safe and protected.

It does have some cool features such as interactive screen sharing and all that, but I feel like this app is still in development stage that the quality is purely NOT HD (neither on my Mac nor iPhone) and the video often has that mosaics here and there. Moreover, the function of the call is relatively less compare to many other video-call based app (FaceTime, oovoo, Skype, etc.) and it does not allow you to have full screen video (you have to split the screen in half while chatting). I feel like this is more for a conference video environment. That said, if you WANT A BETTER EXPERIENCE OF CALLING YOUR FRIENDS, you will want to look else where.