Mijn Simyo - Manage Simyo services

Access your invoices, replenish your calling balance, monitor your usage, and modify your plans: with the My Simyo app, you can manage all your Simyo services yourself. It's easy, quick, and always accessible.

Who is it for?

This app is designed for all Simyo users, whether you utilize a Prepaid SIM card or have a mobile SIM Only plan.

How to download the app: requirements

• Operating System: A device running at least Android 5

• Internet connection via mobile data or WiFi

• Your Simyo login credentials

What features does it offer?

SIM Only

• Constant visibility into your data packages and usage

• Monthly adjustments to bundles, including reductions

• Purchase additional data and calling packages

• Access your invoices

• Handle multiple accounts

Prepaid

• Always have visibility of your calling balance and usage

• Replenish your calling balance

• Make cost-effective calls to other Simyo Prepaid users with Mutual Calling

• Manage several accounts

eSIM

You can also transition to eSIM: the digital SIM card through the My Simyo app. This means no physical SIM card is needed, and you'll be connected instantly. First, ensure your device supports this feature.

Simyo named best mobile provider for the 34th time

Hooray, we can look for a bigger trophy cabinet! In the first quarter of 2025, Simyo has once again been named the best mobile provider by the Consumers' Association panel. We are extremely proud of the recognition we receive time and time again. The success is mainly due to our consistent high scores on the quality of mobile calling, mobile internet and service.

How to win the award for best mobile provider

Every quarter, a panel of approximately 8,000 people assesses the performance of mobile providers in the areas of calling, texting and internet. Every month, the panel reports the number of disruptions and indicates their satisfaction with the provider every quarter. At least 50 panel members are asked to give an opinion for each of the different criteria. The provider with the highest score is named Best mobile provider of the quarter. Below you can see the list of criteria on which the assessment is based.

Calling on the go

Calling within

Calling outside

Mobile internet on the go

Mobile internet within

Mobile internet outside

Internet connection speed

General satisfaction

Calling problems

Internet problems

Administrative problems

General provider assessment

Degree of recommendation

Why the Consumers' Association considers Simyo the best mobile provider

Simyo is rated with an average score of 8.4. The panel members, and we hope you as a reader, are generally very satisfied with Simyo. We achieve our best scores in the following areas: Provider rating (formerly General satisfaction), Customer service quality and Mobile calling quality. Simyo customers experience few problems and are not bothered by slow internet. In addition, there are hardly any administrative problems to mention. We like to hear that of course.

The highest Provider rating: a 9.8

Not a 10, but 'nobody is perfect', right? We are extremely happy with this rating.

The high rating we received from the consumer panel means a lot to us. We attach great value to the opinion of our customers. In addition, we see this rating as recognition of our daily efforts to provide excellent service.

An 8.8 for Best Call Quality

In the past, a telephone was mainly intended for calling. Nowadays, surfing, chatting, streaming and texting have become increasingly important. Nevertheless, good call quality is still the least you can expect from your provider. With us, the call quality scores a nice 8.8.

An 8 for Mobile Internet

The internet has become so self-evident. We blindly assume that it is available anytime and anywhere. Until the moment that you just miss that decisive goal, cannot be understood during your important work meeting or your favourite series keeps stuttering. To prevent this, we at Simyo are very sharp on this. For example, customers rarely or never experience slow internet and there are virtually no disruptions.

Quality of customer service: an 8.6

Yes! An 8.6 for our customer service – we are very proud of that. It is a great confirmation that our customers feel heard and helped. And of course we continue to work every day to increase that score even further.

Best in Test award of the first quarter of 2025

In the table below you can see the complete report overview of Simyo.