Yettel SRB - Manage account & payments

Why waste your time filling out deposit slips and dealing with customer service? The Yettel app is a fast, secure, and easy alternative – and much more.

POSTPAID USERS

• Check your account balance and track the consumption of active services and add-ons

• Pay bills – either in two clicks or automatically

• Activate add-ons, applications, and digital services

• Change your plan

• Access personalized offers

• Review account details and consumption history

• Send top-ups to another number

• Find the nearest Yettel stores and Mobi bank ATMs

• Treat yourself every Friday with a Yettel Friday gift

• Access Yettel Shopping and Yettel Green Trails apps

PREPAID USERS

• Top-up your own or another number

• Check remaining credit

• Monitor consumption of active applications and services

• Activate add-ons, applications, and digital services

• Switch to postpaid

• Access personalized offers

• Activate SOS credit

• Check consumption history

• Find the nearest Yettel stores and Mobi bank ATMs

• Treat yourself every Friday with a Yettel Friday gift

• Access Yettel Shopping and Yettel Green Trails apps

HYPERNET USERS

• Check your account balance and monitor the consumption of active services and add-ons

• Pay bills in just two clicks

• Activate add-ons and additional TV services

• Review account details and consumption history

• Find the nearest Yettel stores

• Access Yettel Shopping and Yettel Green Trails apps

How to become Business Portal user?

In order for you and your company to become a user, an application form submission via biznis.korisnici@yettel.rs or FAX 063/9002 is necessary. Provide a signature of the authorized person.

Download the application form here: Activation Request and Terms of Use.

An authorized person or the Administrator, stated within the application form for Business Portal activation will duly get the email stated in the Request, including the activation link.

After activating the link, the Administrator will be issued a security access code through a text message sent by Yettel, which is imperative for successful Business Portal activation. The security code will be sent to the number provided in the application.

The Administrator is to enter the password and the security code from the text message into required fields on the registration page of the Business Portal. Upon password confirmation, the Administrator will have successfully activated the portal.

Both the activation email and the security code are valid for 48 hours. Should the Administrator not redeem the code within 48 hours, a call is to be placed to the Yettel Business Contact Center at 063/9000 in order to have activation process reinitialized.

Business Portal services activation is free of charge.

Certificate

The portal access is granted upon username and password entry. One company is eligible to open multiple access accounts, hence every employee may create a username and password. By that, each account can have different predefined rules and different services access options within the portal. 

Portal access is certified by Thawte-a

NEWS

A New Era Begins for Yettel Customers – All Sports Content Unified for the First Time

Belgrade, April 2, 2025 – Yettel TV enters a new era today, expanding its offering with a wide range of new sports content and enhancing Serbian customers’ access to world-class sports, film and entertainment channels.

Via the Arena channels, customers can now enjoy access to all local and global sports leagues, competitions and events - from the Premier League and UEFA Champions League, to the EuroLeague, NBA, ABA League, Formula 1, NFL, ATP, Moto GP, and much more. 

“This is an exciting time for Yettel. We are thrilled to now offer all available sports content to our customers. This move also marks a significant step for the broader market, raising the quality and diversity of the available offering across the country. I also want to extend a warm welcome to SBB into the e& PPF Telecom Group. I believe that together, along with Yettel Bank, we can achieve great things for our customers,” said Mike Michel, CEO of Yettel. 

Plans for additional future channels will be facilitated by the modernisation of Yettel’s TV platform, which is already underway and is expected to complete in the coming three months. Once the platform is completed, customers will be able to enjoy an enhanced, seamless, personalised, and immersive user experience and more content, including United Media channels.

Under e& PPF Telecom Group, both Yettel Serbia and SBB will continue to invest in network expansion, content enrichment, and digital innovation, aligned with the integration of the e& PPF Telecom Group portfolio in Serbia and the evolving needs of its users.

FAQ

How to activate a new prepaid number?

You can activate a new prepaid number in one of the following ways:

by calling the voice machine at 912 or 0639000

by calling or sending a SMS message to any number

by inquiry into the balance at code *121#

How to check when the top-up ceases to be valid?

All information about your numebr you can find with Yettel application or entering the code *121# and pressing the green receiver key or OK you get return information on the credit balance, as well as if you call number 0639000 and select option 1.

Code *121# can be used also in roaming in networks which support USSD service. Use of this service in roaming is also free of charge.

How to contact the operator when I dial 9000?

Our advice is to get acquainted with all possibilities the voice machine offers, because with it you can have most of your requests implemented free of charge, without any contact with the operator and get information on the services we provide.

If you did not manage to hear the requested information or you need additional explanation, each option offers you a possibility of selecting the key for talking to the operator.

For example: In the main menu you need to select key 1 (information on your bill) whereafter, among others, you will be able to also choose key 0 for contact with the operator.

Manual internet settings - mobile phones

Yettel has enabled all its users to easily, quickly and free of charge configure their mobile handset for using Yettel services.

For most mobile handsets that are offered on the market of Serbia there is automatic phone configuration. With automatic configuration you can set your mobile handset to use WAP/GPRS, MMS and E-mail services.

In case the model of your handset is not included in automatic configuration list, please contact Yettel Contact center on 063/9000 or manualy configure your phone with next parameters.

GPRS settings:

APN: internet

Username: yettel

Password: gprs

Proxy address: (empty)

Proxy port: (empty) - for older devices 9201

MMS settings:

APN: mms

Username: (empty)

Password: (empty)

Proxy address: 217.65.192.33

Proxy port: 8080 (for older devices 9201)MMS server address: http://mms.yettel.rs/servlets/mms

I paid my bill, how to reconnect my number after it had been disconnected?

When your number has been disconnected, the most efficient way to have it reconnected is over "Yettel" aplication or to call number 0639000 from that number. After the connection is established, the first option you will be offered is key 8, for connecting your number. After selecting this key, you can expect the reconnection to be carried out in 30 minutes and it will apply for the next 5 days.

If your payment is not registered in the mentioned time frame, the number will be disconnected again.You will receive a SMS with a confirmation that your request has been carried out.Number reconnection service is available if you haven’t used the protection against disconnection before that.

What can I do over the voice machine at 063/9000?

If you are using our network number, by calling 0639000 from your number you can get information on your bill (current balance, the amount of the last bill, payment data, etc.) and find out useful information on services you can activate or deactivate, without contacting the operator. 

How to check the account balance on Yettel Internet modem?

You can check your account balance free of charge using the option for sending messages in Yettel application. Send the message reading STA to number 9848. If you are using a tariff package Surfuj, you can make a check in the same way, but sending the message with the same text to 9000.

When you are in roaming the message for checking your balance is charged under the Price List of the mobile operator whose network you are using.