Telekom ME - Telecom service management

The Telekom ME application allows you to manage all services provided by Crnogorski Telekom in a single location. You can access information, support, and services—everything you need, no matter where you are.

This app serves as your personal space filled with various features and offers numerous possibilities:

• Insights and control over your usage for all Telekom services;

• One-click bill payment with the highest security standards;

• Overview and detailed account statistics;

• Service management, including activation of additional services;

• The Magenta “magic” button for direct contact with an operator, allowing you to quickly find answers and resolve issues.

The Telekom application works for you, making it easy to utilize our services comfortably.

Registration is handled automatically, and the app immediately identifies all services you have with Telekom. You can then add other Telekom services within the app. As soon as you enter the home screen, information about your consumption and remaining minutes, SMS messages, and internet data flow appears. 

From there, the menu opens a variety of functionalities where you can:

• Top up your prepaid account using a payment card, voucher, or from your postpaid account;

• Check your status, activate and deactivate additional services for mobile (prepaid and postpaid) networks, as well as activate and deactivate extra packages and services for Extra TV, ADSL/fiber, and fixed telephony;

• Change your currently active tariff plan;

• Access 24/7 online support to resolve issues or get guidance on effective problem-solving;

• Report a problem if any service is not functioning;

• Locate all Telekom sites: T-Centers and Wi-Fi locations;

• Spin My Wheel and win rewards;

• Activate E-billing or change your email address for receiving bills;

• Configure internet settings;

• Set a PIN to protect the app;

• View new Telekom offers and order through the WebShop.

Everything is available, all in one place! And always at your fingertips.

FAQ

Do you want all the services in one package?

Magenta 1 is the ideal combination of mobile and landline services in one package, on one account.

See the Magenta package offer here, and choose the one that suits you best.

If you already use all the services, and want to combine them into the Magenta 1 package, all you have to do is register at the T-Center or by calling the Contact Center on 1500, and sign the contract with a valid identification document.

However, if you are introducing one or more new services, register for the Magenta 1 package in the same way, and our team will deliver the contract to you when installing the new services. The contract, along with a valid identification document, is signed exclusively by the owner of the telephone connection.

There are other variations of combined packages - look on the homepage of the site.

For any additional questions, contact us via the Telekom ME mobile application, social networks or call the Contact Center on 1500.

How do I port my number to the Telekom network?

Choose the Telekom mobile network and keep your old number. You are entering a world of mobile communication where new opportunities are constantly opening up for you and offering great benefits. Welcome!

The number porting process itself is simple. There is no need to unsubscribe from your previous operator. We will complete everything together, at the T-Center.

To begin, check whether you meet the requirements for number porting.

If you are a postpaid user, you need to settle your obligations to your old operator. Bring your latest bill (paid, of course); also a valid personal document.

A prepaid user must be registered with the previous operator.

Number porting is possible after at least 3 months spent in the previous network.

If you meet the above requirements, your request will be accepted. The following are practical steps.

Come to the T-Center.

We will help you fill out the number porting application. It is important to confirm that all the requirements for number porting are met.

The deadline for number porting is three business days. Until then, you can use your old card. We will send you an SMS notification whether your request has been accepted and, if so, an invitation to visit the T-Center.

You will receive a new SIM card of the Telekom mobile network with your old number. You can choose the additional services you want to use.

Number portability – activation of a new card – is performed on weekdays, between 1:00 PM and 4:00 PM. During the portability process, there will be a short-term service interruption.

By activating the new card, the old one stops functioning, and you continue communicating with your old number in the new network.

If you are under a contractual obligation with the previous operator, it will issue you an invoice for the current month that will contain the consumption and all remaining obligations towards it.

Required documents for number portability

Prepaid and postpaid users, individuals: valid identification document.

Postpaid, individuals and legal entities: proof of paid bill for the previous billing period.

Legal entities: extract from the Central Register of Legal Entities.

The Telecommunications Agency has set a fee for number porting – 3.50 euros. Crnogorski Telekom will not charge this fee for the time being.

Landline number porting

You can port your landline number to the Telekom landline network. The procedure is the same as for mobile number porting.

Note:

The number porting service is a legal obligation of all mobile and landline operators. The Telecommunications Agency prescribes the application process; Crnogorski Telekom has no influence on the approval and porting deadlines. No compensation is provided for the remaining amount of prepaid credit and unused traffic in the previous network. Additional services activated with the previous operator cannot be transferred.

Traffic generated from the old card until the moment of activation of the new one is paid to the previous operator. The user is obliged to settle all payment obligations for services used until the moment of number porting from one network to another. Otherwise, Crnogorski Telekom is obliged to initiate the suspension of the number if the obligations are not settled within the specified period.

Business users can schedule a meeting with a Sales Service representative by calling the Business Contact Center at 1515 or at the T-Center.

How do I report a problem and check the status of my application?

Fill out the application here by defining the nature of the problem, typing in the phone number on which you are having the problem, and leaving us your contact number and a short comment.

You can also report a service problem:

via the answering machine of the Contact Center by calling 1500

by SMS to the number 1500. The text of the message will depend on the service:

TEL xxxxxxxxxx – for disturbances in the operation of the fixed telephone

ADSL xxxxxxxxxx – for ADSL interference

ETV xxxxxxxxxx – for disturbances in the operation of Extra TV

Example of a message: ADSL 020433750 (xxxxxxxxx is a landline number with a city code)

No matter how you report, we will contact you as soon as possible, and the problem will be solved quickly and efficiently.

Have you reported a problem with the service? Check your application status yourself.

You can check the status of your problem report at any time. You only need to enter the required data here.

You can also check the status of the problem report via SMS; send the message STATUS xxxxxxxxxx to the number 1500 (xxxxxxxxx is a landline phone number with the area code of the city).