Strawberry - Travel booking & management

This is the official application for all experiences related to Strawberry—reserve accommodations, manage your bookings, check your member benefits, gather inspiration, and explore the vast Strawberry universe. This app serves as the perfect travel partner before, during, and after your visit, catering to both business travelers and those on leisure trips.

Highlighted features

– Oversee your reservations, add additional services, monitor your check-in and check-out schedules, view your assigned room number, and access various other pertinent details.

– Utilize a Mobile Key* to expedite your check-in process and gain entry to your room via your smartphone.

– Uncover new destinations and arrange your next visit directly through the app.

– Keep tabs on your Strawberry membership and review your existing benefits.

1.Your handy travel assistant

– Handle your reservations

– Access hotel details & amenities

– Redeem restaurant vouchers

– Retrieve all your bookings

– Modify reservations & add extra services or products

– Quick & easy check-in/check-out process

– Use a Mobile Key* for streamlined check-in and room access through your phone

– Save your payment card information for hassle-free transactions

– Obtain receipts for every completed stay

2.Explore locations & uncover new accommodations

– Discover fresh destinations & hotels

– Check out popular spots & receive tailored travel recommendations

– Organize extended vacations, spa retreats, city trips & more

– Unlock personalized deals & special member rates

3.Arrange your next adventure

– Secure hotels & experiences through the app

– Find lodging that meets your requirements & preferences

– Book for last-minute getaways or plan well ahead

4.Advantages of being a Strawberry member

– Become a member of Strawberry & earn Spenn (the inaugural Nordic loyalty currency)

– View a summary of your membership

– Receive complimentary hotel stays, unique member perks & rewards

– Access exclusive benefits through Red Carpet** including priority entry to events, concerts, and much more

– Monitor your Spenn earnings & membership activities

With over 240 hotels, we rank among the largest hospitality companies in the Nordic region. However, Strawberry offers much more than just accommodations—there’s an entire realm of experiences waiting to be discovered! Our mission is to establish a central hub of experiences throughout the Nordic area. Explore restaurants, spas, meeting spaces, events, special promotions, and exclusive member advantages.

*Mobile Key – available at over 100 hotels

** Red Carpet – opt in upon joining or adjust in settings

FAQ

Why can’t I see my booking in the app?

We are working hard to migrate all our hotels to a system that supports the app. Please note, however, that there still a few hotels that are not yet compatible and these are thus not displayed in the app even if you have a booking. This applies to the following hotels:

Comfort Hotel™ LT

Funken Lodge

Reenskaug Hotel

Festningen Hotel & Resort

Oscarsborg Festning

Icehotel

Torreby Slott

Can I request a receipt for a previous stay?

You should automatically receive a receipt for your stay. If you don't get one an additional receipt may be requested by navigating to your "Previous" stays in the app. Select "Get receipt" and it will be sent to your preferred email address. Please note that additional receipts are available at the earliest 24 hours after you check out and are stored for up to one year at most of our hotels. Some hotels may have a shorter period of storing receipts due to system changes.

How can I cancel a stay in the app?

Some bookings can be canceled directly in the app. Select the booking that you wish to cancel, navigate to the "My booking" tab and select "Make changes". You can then choose to cancel your stay. If you believe that it should be possible to cancel your booking, yet the "Cancel" button is not appearing, then please contact our Customer Service for assistance. Please note that if you have booked a room through a third party booking service, you need to cancel your booking through their services.

Why do I see a different booking number in the app than is listed on my confirmation?

This can happen if you have booked your room via a third-party provider rather than our website or app. But don't worry, you're booking is confirmed and you will get the same great level of service regardless of how you booked your room!

What are the Terms & Conditions for the app?

You can read the Terms & Conditions for usage of the app here .

The Terms & Conditions detail the terms of usage when you download and use the app, as well as how it works. It also describes your responsibilities as a user, and what responsibilities we bear as a supplier of the app and its functions.

How do you ensure compliance with GDPR and how do you use my personal information?

We want our guests to feel safe when using our services and digital products. Our General Terms & Conditions and our Privacy Policy provide detailed information on how we collect, process and store the personal information you provide when using our services, e.g. on the website or in the app. You can even find out how your details are used for marketing purposes. Please be assured that we do our utmost to protect your privacy and any personal details you provide.