Hydro One Mobile App - Power outage reporting & updates

You can now report a power outage directly through the app, along with accessing updated information regarding current outages.

Hydro One's Mobile app offers customers detailed insights into power outages and estimated restoration times across their service region in Ontario, Canada.

The outage map is refreshed every 10 minutes, providing information on the number of customers impacted, predicted restoration times, reasons for outages, and crew activity to keep you up to date.

NEW – Customers now have the ability to use myAccount self-service features within the app! This allows Hydro One customers to:

• Check their bill and account balance

• Enroll in paperless billing

• Opt-in for SMS notifications

• Access 'time of use' usage details and more!

Hydro One Mobile App: An Essential Tool for Transparency and Convenience During Power Outages

As a long-time Hydro One customer residing in a rural area prone to seasonal outages, this mobile application has fundamentally changed how I experience and manage power interruptions, providing a level of clarity and control that was previously unavailable. 

The most critical feature is undoubtedly the real-time outage map; during a recent severe storm, instead of being left in the dark—both literally and figuratively—I could open the app to immediately confirm the outage's scope, understand the cause (e.g., a fallen tree), and see that crews were dispatched, along with a reliable restoration estimate that updated as work progressed. 

This transparency transforms a stressful situation into a manageable one, allowing for informed decisions. Furthermore, the integration of myAccount self-service features has consolidated my utility management into a single, intuitive platform. I've since enrolled in paperless billing and SMS alerts, and the ability to quickly check my 'time of use' details directly from my phone has made me more conscious of my energy consumption. The app is no longer just an outage tool but an indispensable hub for managing my entire relationship with Hydro One, offering remarkable convenience and peace of mind.

Frequently Asked Questions (FAQ)

•   How often is the outage map updated?

The outage map and all associated details, including the number of affected customers, cause, and estimated restoration times, are refreshed automatically every 10 minutes, ensuring you have the most current information available.

•   How accurate are the Estimated Restoration Times (ERTs) provided?

The ERTs are based on the initial assessment and are updated as crews report their progress from the field. While they are highly informative and generally reliable, they are estimates and can change due to the complexity of repairs, especially following major storms.

•   Is the information I provide when reporting an outage secure?

Yes, the app uses secure login protocols. Your account information and outage reports are protected, and your personal details are not shared publicly on the outage map.

•   What is the benefit of opting into SMS notifications?

SMS notifications provide crucial updates directly to your phone via text message, which is especially useful if you lose your internet connection or need to conserve your mobile data during a prolonged outage.

•   Can I manage multiple Hydro One accounts (e.g., for a cottage) through the single app?

Yes, the app allows you to link and seamlessly switch between multiple Hydro One accounts, making it easy to manage the utility services for your primary home and other properties from one central application.