Swasthya Sathi - Health care access & info

Swasthya Sathi is a flagship initiative introduced by the Honorable Chief Minister of West Bengal aimed at providing cashless secondary and tertiary healthcare services through both empanelled government and private hospitals.

The Swasthya Sathi App includes the following features:

a. List of empanelled private and public hospitals

b. Details about doctors

c. Information regarding hospital facilities

d. Hospital service offerings

e. Swasthya Sathi packages

f. URN verification process

g. Image gallery

h. Video gallery

i. Additional details about Swasthya Sathi

Swasthya Sathi App: A Lifeline for Transparent, Cashless Healthcare Access  

Swasthya Sathi has emerged as a groundbreaking digital companion to West Bengal’s visionary healthcare initiative, transforming how citizens navigate and utilize critical medical services with transparency and ease. As someone who’s witnessed the anxiety of arranging emergency care for loved ones, this app’s seamless integration of information and verification tools feels nothing short of revolutionary. The ability to instantly locate empaneled hospitals—be it a trusted government facility or a specialized private center—during a crisis has alleviated countless hours of frantic Googling and phone calls, putting vital care within literal fingertips.  

Key Features That Redefine Healthcare Empowerment 🏥✨  

🔍 Empaneled Hospital Directory: Filter by location, specialty, or services to find the nearest qualified facility. Real-time updates ensure accuracy, whether seeking a neonatal unit or cardiac care.  

👨⚕️ Doctor & Facility Insights: Detailed profiles of specialists, along with infrastructure details (ICU beds, labs, etc.), empower informed decisions—no more blind leaps of faith.  

📦 Package Clarity: Transparent breakdowns of Swasthya Sathi’s cashless coverage for surgeries, treatments, and diagnostics eliminate guesswork about financial obligations.  

✅ URN Verification: A game-changer! Validate treatment authorization codes (Unique Registration Numbers) instantly, ensuring smooth admission and zero billing surprises.  

📸 Multimedia Galleries: Photo/video tours of hospital wards, operation theaters, and amenities demystify facilities, reducing pre-admission anxiety.  

Why This App Stands Out 🌟  

In a landscape cluttered with fragmented health apps, Swasthya Sathi shines by centralizing *every* step of the healthcare journey. The URN tracker alone—letting families confirm eligibility and track treatment status—is a masterstroke in combating corruption and delays. During a recent relative’s kidney surgery, the app’s clear package guidelines prevented unexpected charges, while the doctor directory helped us cross-verify credentials swiftly.  

The interface, though utilitarian, prioritizes speed over flair—a wise choice for users across age groups. Offline functionality in rural areas and multilingual support (Bengali, Hindi, English) further bridge accessibility gaps. While the video gallery could expand to include patient testimonials, its current focus on facility transparency is a vital trust-builder.  

Room for Growth 📈  

Adding real-time bed availability, emergency transport coordination, or prescription uploads could elevate this from an information hub to a holistic care toolkit. Yet, even as-is, Swasthya Sathi sets a gold standard for government health tech—proving that dignity, clarity, and efficiency in healthcare aren’t aspirational, but achievable.  

For every resident of West Bengal, this app isn’t just a tool—it’s a promise of equitable care, backed by tech that works as hard as the doctors it supports. Download it; your peace of mind is worth it. 💙🩺📱

About the Scheme

Swasthya Sathi” was announced in Cabinet No – 2625 dated 17th February, 2016, and Finance Department notification no – 1104-F (P) dated 25th February, 2016.

A State level Implementation Committee (SLIC) under the chairmanship of the Chief Secretary formed to

oversee the scheme and there is a registered society named “Swasthya Sathi Samiti” ( Registration no S/M/4377 OF 2016-2017 Dated 15.11.2016) for monitoring the scheme.

The scheme was officially launched by Hon’ble CM on 30th December 2016.

Main Features of the Scheme:

Basic health cover for secondary and tertiary care up to Rs. 5 lakh per annum per family.

The scheme was rolled out from 01.02.2017. National Insurance Company was insurance partner in 9 Districts and United India Insurance Company in 11 Districts up to 28.02.2018. The scheme was implemented under assurance mode for the month of march, 2018.

From 01.04.2018 to 15.01.2020, Bajaj Allianz selected as Insurance Partner in 18 Districts and from 01.04.2018 to 31.12.2019, IFFCO TOKYO selected as Insurance Partner in 5 Districts. The service of 5 districts has been extended by Swasthya Sathi Assurance Mode up to 15.01.2020.

The service is continued by new Insurance Company from 16.01.2020. National Insurance Company is selected as Insurance Partner in 6 Districts (Cluster-I), Oriental Insurance Company is selected as Insurance Partner in 9 Districts (Cluster-II), United India Insurance Company is selected as Insurance Partner in 8 Districts (Cluster-III).

Paperless, Cashless, Smart Card based.

There is no cap on the family size and Parents from both the Spouse are included. All dependent physically challenged persons in the family are also covered.

All pre-existing diseases are covered.

The entire premium is borne by the State Government and no contribution from the beneficiary.

Online Swathya Sathi Smart card is provided to each family on the day of Enrolment. Smart Card captures the details of the family members , Photographs, biometric, address, Mobile Number, SECC ID.

Management of the scheme is in paperless IT platform from day one.

Online empanelment & gradation of Hospitals based on the services and infrastructure available

100% online Pre-authorisation with turn around time of 24 Hrs.

SMS triggers and instant alerts to the beneficiaries on blocking of card.

Real-time uploading of E-health record of the beneficiaries on discharge

Claim reimbursement to the hospital with TAT of 30 days else interest are being charged for delayed payment.

24X7 toll free Call Centre (18003455384) with feedback option

Online grievance monitoring Mechanism

Online triggers and alerts to detect probable frauds with escalation matrix..

Android based Swasthya Sathi Mobile app for assistance to the beneficiaries