Telia - Manage data & costs

The Telia app provides individuals with a Telia Mobil subscription a comprehensive view of their data usage and expenses (it's compatible with other subscription types, albeit with some reduced capabilities).

FEATURE

• Consolidate several mobile subscriptions into a single bill to save money.

Purchase Data Boost for unlimited data access for 1, 3, or 12 hours!

• Check your Data Rollover amount from the prior billing cycle.

• Data Sharing - distribute any unused rollover data!

• Acquire additional data whenever necessary, both within and outside the EU.

• Look up pricing by country.

• Anticipate upcoming charges on your next bill or see your contribution to the invoice.

• Examine the specifics of your bill.

• Access details regarding your SWITCH agreements.

• Manage services that allow you to control your data usage.

• Communicate with customer support.

• Locate the nearest Telia store.

Order a new subscription (with a new SIM)

You can order a new subscription in our online store, via our stores, or via customer service. In the online store, you choose whether you want a physical SIM card or eSIM during the order process. You will also be asked about this in store and with customer service.

Order a new SIM on an existing subscription

You can easily order a new SIM as a replacement for one of your active subscriptions or services.

Here's how to do it on My Page:

Go to SIM/PIN/PUK on My Page (you must log in here)

Select the mobile number in question

Press "..." in the right corner of the SIM card you want to replace

Press "Order replacement"

Select SIM or eSIM

Make sure the email address in the email field is correct.

Complete the order by pressing "Order replacement"

Here's how to do it in the app:

Log in to the app and go to Mobile

First press the subscription you want to change the SIM for, and then "Your subscription".

Scroll down to the bottom and tap "SIM, PIN and PUK".

Select which SIM card you want to replace (in the example we select Main SIM), and tap "Replace SIM card".

Tap OK, and select SIM or eSIM. Then, tap "Next".

Make sure everything is correct, and tap "Confirm" to complete the SIM order.

How to activate a SIM card

New subscription (completely new number or transferred from another provider)

You will receive an SMS with the date and time when you will use your new SIM card. If you have a subscription from another provider, this will be automatically terminated when you transfer to Telia.

At the time of transfer, follow the steps below:

Broken out the correct size of the SIM card.

Insert the SIM card into your mobile and turn it on.

Now you need the PIN code, which can be found on the back of the plastic card.

That's it, now you can just call, text and surf away.

Activate a new SIM card on an existing Telia number

You can easily do this yourself on My Page:

Go to SIM/PIN/PUK on My Page (you must log in here)

Scroll down to the heading "Activate new SIM card", and select Main SIM in the drop-down menu.

Fill in the number of the new SIM card (20 digits, or the last 12).

Press "Activate", wait a moment, and you will see confirmation of the activation.

It may take a few minutes for your new SIM card to be active. The old SIM card will stop working when the new one is active.

If you have already inserted the new card, turn your mobile phone off and on again after activation.

If not, do the following:

a) Break out the correct size of the SIM card.

b) Insert the SIM card into the mobile phone, and turn it on.

c) Now you need the PIN code. You can find it on the back of the plastic card.

d) That's it, now all you have to do is call, text and surf.