Nebula Connect - Control projectors & connect

Nebula Connect is designed to work in harmony with your Nebula smart projectors. It allows for easy management of your projector using the touchpad, virtual keyboard, and various functional buttons. There's no need to stress about forgetting the remote control; everything you need is accessible through Nebula Connect!

1. Who is Nebula?

Nebula represents a new and exciting class of smart entertainment projectors. This includes Capsule—the world’s most advanced pocket projector. Mars—the theater-grade portable cinema. Prizm - the entry-level multimedia projector. Nebula combines smart capability with immersive audio and visuals to provide you an enhanced interactive entertainment experience.

2. Will my money be safe when purchasing on seenebula.com?

We cooperate with authorities in 3rd-party certification to protect you when making purchases (SSL to secure the web environment and Adyen to ensure payment security). We also select reliable delivery partners to ensure your products reach you on time.

3. What's the difference between a Nebula projector and regular projectors?

We’ve committed ourselves to harnessing the transformative power of design to create portable projectors that not only fit in your pocket, but look and sound great, too.

Our projectors charge faster and last longer, thanks to Qualcomm Quick Charge technology.

Here at Nebula, we embrace the modern, hyper-connected smart world that we live in. That’s why our projectors feature the latest smart technologies, including: Android TV, the Google Assistant, Netflix, Chromecast, and more.

There’s more to the cinematic experience than just the picture, which is why our projectors utilize immersive audio hardware to deliver that true cinematic experience.

4. Where can I find my orders?

For registered users, go to the "My Orders" page to see your order status.

For guest users, enter the Order ID listed in the confirmation email you received and your email address.

5. For registered customers, simply sign in to see all your orders.

No.

6. Which payment methods do you accept?

We accept the following payment methods:

7. How do I redeem a voucher?

During the checkout process, first save your billing and shipping address, then click "SAVE". Add your voucher's code on the next page. Click "CONTINUE TO PAYMENT" to continue to checkout.

8. Can I redeem multiple vouchers?

No, only one voucher can be used per order.

9. How can I track a delivery?

Go to the My Orders page. Click "View Details" of each order to find the "Check Shipment" option on the right side of the page. Once your order has been shipped, you will receive a notification email.

10. I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

11. What do I do if I received a different product than what I ordered?

Please contact customer support at support@seenebula.com.

12. What could I do if my order arrived damaged?

Please contact customer support at support@seenebula.com.

13. Which countries do you ship to?

US only.

14. How long does delivery take?

3-7 business days.