Nebula Connect - Control projectors & connect

Nebula Connect is designed to work in harmony with your Nebula smart projectors. It allows for easy management of your projector using the touchpad, virtual keyboard, and various functional buttons. There's no need to stress about forgetting the remote control; everything you need is accessible through Nebula Connect!

1. Who is Nebula?

Nebula represents a new and exciting class of smart entertainment projectors. This includes Capsule—the world’s most advanced pocket projector. Mars—the theater-grade portable cinema. Prizm - the entry-level multimedia projector. Nebula combines smart capability with immersive audio and visuals to provide you an enhanced interactive entertainment experience.

2. Will my money be safe when purchasing on seenebula.com?

We cooperate with authorities in 3rd-party certification to protect you when making purchases (SSL to secure the web environment and Adyen to ensure payment security). We also select reliable delivery partners to ensure your products reach you on time.

3. What's the difference between a Nebula projector and regular projectors?

We’ve committed ourselves to harnessing the transformative power of design to create portable projectors that not only fit in your pocket, but look and sound great, too.

Our projectors charge faster and last longer, thanks to Qualcomm Quick Charge technology.

Here at Nebula, we embrace the modern, hyper-connected smart world that we live in. That’s why our projectors feature the latest smart technologies, including: Android TV, the Google Assistant, Netflix, Chromecast, and more.

There’s more to the cinematic experience than just the picture, which is why our projectors utilize immersive audio hardware to deliver that true cinematic experience.

4. Where can I find my orders?

For registered users, go to the "My Orders" page to see your order status.

For guest users, enter the Order ID listed in the confirmation email you received and your email address.

5. For registered customers, simply sign in to see all your orders.

No.

6. Which payment methods do you accept?

We accept the following payment methods:

7. How do I redeem a voucher?

During the checkout process, first save your billing and shipping address, then click "SAVE". Add your voucher's code on the next page. Click "CONTINUE TO PAYMENT" to continue to checkout.

8. Can I redeem multiple vouchers?

No, only one voucher can be used per order.

9. How can I track a delivery?

Go to the My Orders page. Click "View Details" of each order to find the "Check Shipment" option on the right side of the page. Once your order has been shipped, you will receive a notification email.

10. I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

11. What do I do if I received a different product than what I ordered?

Please contact customer support at support@seenebula.com.

12. What could I do if my order arrived damaged?

Please contact customer support at support@seenebula.com.

13. Which countries do you ship to?

US only.

14. How long does delivery take?

3-7 business days.

FAQ

What should I do if Sport X10 earbuds disconnect or the sound is choppy?

Kindly know that this doesn't necessarily mean there is an issue with the earbuds, but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.

To fix this issue, please try the following:

1. Fully charge and reset your earbuds as stated below and re-pair them.

- Place the earbuds in the charging case and leave the case open. 

- Press and hold the button on the charging case for 10 seconds until the LED indicators on the case flash white 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally. 

2. Check the earbuds by listening to a downloaded song/video.

3. Check the earbuds with another Bluetooth device in a different environment to see if it works well.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.

How to Reset soundcore VR P10

This article will help you to reset soundcore VR P10. When you perform a reset on VR P10 earbuds, all of the settings will return to their defaults and most of the issues can be resolved. Let's begin!

1. Just received your soundcore VR P10 earbuds

When you first use the soundcore VR P10 earbuds, please remove the protective film covering the charging pins on the earbuds. Please see the picture below.

2. Make sure your charging case and earbuds have enough power.

Before resetting, make sure that the charging case and the earbuds are powered. When you open the case, you can confirm the battery via the LED indicators on the charging case or confirm that in the soundcore App. When the charging case is being charged, it will breathe purple light. The purple light will stay on when fully charged.

Purple color: Still has power.

Red color: Low battery.

3. Then place the earbuds into the charging case and keep the case open. 

Make sure the charging case has enough power and the ear tips are not blocking the charging pins on the earbuds. Otherwise, it may cause resetting failure. Press and hold the button on the charging case for more than 10 seconds until the indicator light on the charging case turns red and flashes 3 times, which means that VR P10 has been successfully reset.