My Uztelecom - Manage services & accounts

My Uztelecom is the official mobile application designed for Uzmobile and Uzonline subscribers of "Oʻzbektelekom" AK, making service management simple and convenient.

By installing the app on your smartphone, you can easily, quickly, and conveniently manage your home internet and mobile communication services through your accounts.

My Uztelecom offers you the following features:

• Access to the Uzonline personal account

- Check remaining data

- Familiarize yourself with and review the company's tariff plans and news

• Manage Uzmobile mobile communication services

- Activate new services or disconnect existing ones

- Change tariff plans and get information about current plans

- Purchase SMS, Internet, and voice traffic packages.

If you have any questions, feel free to reach out via our telegram bot.

FAQ

VoWiFi or Voice over Wi-Fi is a technology for making calls over the Internet. This technology uses a Wi-Fi router as a base station for calls and improves voice quality.

Conditions for using the VoWiFi service:

- The device must support VoWiFi technology and be allowed by the device software manufacturer;

- The subscriber must be within the coverage area of the Wi-Fi network;

- The subscriber's number must be active.

- When you go outside the Wi-Fi zone, you will automatically be able to make and receive calls on the 2G, 3G or LTE mobile network.

Calls made via VoWiFi are charged from the minutes of your tariff plan or are paid according to the terms of the tariff, including calls to landline numbers, as well as calls made from the Domestic territory. Domestic territory is the territory of the Republic of Uzbekistan with which you have concluded a contract for the provision of communication services.

Activation procedure: the service is always active, but you must enable the VoWiFi function in the device settings for each phone separately.

How to check if the technology is working?

If you see the inscription “UzMobile – Wi-Fi” in the status bar on your iOS device when connected to a Wi-Fi network or a handset icon with a Wi-Fi symbol on your Android device, then you are using VoWiFi.

Use the manual* for your smartphone:

Apple: Settings → Cellular → Wi-Fi calling → On

HUAWEI: Settings → Mobile network → Mobile data → Wi-Fi calling → On.

Xiaomi: Settings → SIM cards and mobile networks → Wi-Fi calling → On.

Samsung: Settings → Connections → Wi-Fi calling → On.

realme: Settings → Mobile network → SIM Uztelecom → Wi-Fi calling → On.

Tecno: Settings → SIM card and network settings → SIM Uztelecom → Wi-Fi calling → On.

HONOR: Settings → Mobile network → Wi-Fi calling → On.

Vivo: Settings → Network and Internet → SIM card and mobile network → SIM Uztelecom → Wi-Fi calling → On.

Itel: Settings → Network and Internet → Mobile network → Wi-Fi calling → On.

Oppo: Settings → Network and Internet → SIM card and mobile network → SIM Uztelecom → Wi-Fi calling → On.

Infinix: Settings → SIM and mobile Internet → SIM Uztelecom → Wi-Fi calling → On.

Nokia: Settings → Network & Internet → Mobile network → Wi-Fi calling → On.

* The availability and sequence of settings in the menu may vary depending on the device model

The service is available to all subscribers with the status of individuals and legal entities on all tariff plans (except for subscribers connected to the M2M Basic tariff plan).

To use the “VoWiFi” service, the “4G network” and “VoLTE” services must be enabled.

To use the “VoWiFi” service, the subscriber must be within the coverage area of a Wi-Fi network with Internet access.

To use the “VoWiFi” service, the subscriber must be within the coverage area of the UZTELECOM GSM/UMTS/LTE/5G networks.

The “VoWiFi” service is not available in roaming.

The “VoWiFi” service is not available for numbers transferred from other mobile operators.

The “VoWiFi” service works in the networks of all Internet providers in the Republic of Uzbekistan.

“VoLTE” and “Conference Call” services are mutually exclusive. Enabling “VoLTE” service will disable “Conference Call” service

In calls made via “VoWiFi” service, minutes are used within the tariff plan and minute package or are paid for at the established rate beyond the limit.

When sending SMS via “VoWiFi” service, SMS are used within the tariff plan and SMS package or are paid for at the established rate beyond the limit.

The volume of MB, MB package and Internet traffic within the tariff plan are not used during voice calls made using the “VoWiFi” service.

Voice calls and SMS made via “VoWiFi” service are reflected in the account details as minutes and SMS spent.

In calls made via “VoWiFi” service, technical network traffic (generated during service use) is not charged and is not reflected in the account details for the subscriber.

If the subscriber leaves the Wi-Fi coverage area during a conversation, the call will automatically switch to the 4G/VoLTE network without being disconnected.