Cemig Atende - Bill payments & services

Access the Cemig Atende application. Settle your bills using Pix, request a duplicate, report outages, and much more!

You can conveniently perform a variety of services, anytime and anywhere, including:

- Checking open accounts and their details;

- Making payments through PIX or barcode;

- Reviewing your account history;

- Entering your current meter reading;

- Requesting reconnection services;

- Promptly reporting a power outage at your location;

- And many additional functionalities!

All of this is available in a user-friendly, practical, and secure manner! The updated application not only provides numerous features but also enhances stability, speed, and user independence!

Foto: iStock

Cemig makes various communication channels available with the goal of facilitating and streamlining its relationship with its clients and diverse publics.

Ombudsman

The Ombudsman is a post-service channel that operates impartially and serves to establish contact between consumers and Cemig in order to improve the services rendered. It should be contacted after contacting the primary service channels, such as Speak with Cemig (116) and service agencies.

The goal is to register and appropriately deal with complaints, suggestions, reports of wrongdoing and complements regarding the services rendered by the Company. The Ombudsman may also suggest managerial and procedural changes to the Company, following analysis and interpretation of the perceptions of consumers through reports that highlight the main deficiencies or irregularities.

Speak with Cemig

By dialing 116 at any time, 24 hours a day, people can receive specialized service from professionals trained to deal with issues related to all the services offered by Cemig.

Online service / Virtual Agency

The Virtual Agency, hosted on the Cemig Portal, was created especially to serve clients. Through it, clients can find most services in an on-line form in an easy-to-use format. Technical norms, information on tariffs, consumption tips and other information are also available.

Service by e-mail

Using e-mail, clients can request services by filling out one of the available service forms, which include forms for service requests, complaints, suggestions, reports of wrongdoing and others.

Cemig SMS

By sending a text message (SMS) to the number 29810, clients can accomplish various things such as reporting power outages, send meter readings and confirm recent energy bill payments. The service is free and results in even faster consumer service.

Communities receive investments of R$ 25 million in energy efficiency and citizenship

Cemig, is benefiting thousands of low-income families in the Metropolitan Region of Belo Horizonte through its Energy Efficiency Program by replacing inefficient light bulbs, showers and refrigerators. In order to intensify the reduction of consumption and eliminate waste, residents receive instructions on the correct and safe use of energy.

The initiative, which began in May 2018, foresees the attendance of 70 thousand families with the replacement of 315 thousand inefficient light bulbs by other LEDs, 15 thousand electric showers by electronic showers with more accessible regulating rods and a thousand refrigerators until the end of 2019. “With the replacement of the equipment, we want to enable families to fully enjoy the benefits of electric energy, ensuring that this does not represent high costs in the household budget”, says William Brandão Gomes, energy efficiency analyst at Cemig.

The Energy Efficiency Program visits also present a number of opportunities for the beneficiaries, from clarifying doubts about energy efficiency and safety with the grid to the possibility for residents to signal their interest in registering for the Electricity Social Tariff and negotiating debts. In addition, the action promotes educational lectures and the allocation of mobile units to perform services.

Sociocultural Development

The Energy Efficiency Program has been expanding its horizons for a more participative and civic perspective. “When we know the reality and the routine of the places served, we can identify demands in other areas. This involvement allows us to think about resources that contemplate, for example, the cultural needs of the community,” comments William Brandão.

With the purpose of strengthening and democratizing access to educational and leisure activities in the communities served, Cemig and partner entities are promoting editions of the course of Preparation of Sociocultural Projects to train managers of the third sector and visits with students from public schools in concerts presented by the Philharmonic Orchestra of Minas Gerais.