Microsoft 365 Admin - Manage work accounts

The Microsoft 365 Admin App allows users to remain productive regardless of their location. With this app, individuals can receive crucial notifications, manage user accounts, reset passwords, oversee devices, submit support requests, and more—all while on the move.

Who should use this app? Individuals holding an administrative role within a Microsoft 365 or Office 365 enterprise or business subscription.

What capabilities does this app offer?

• Manage user accounts by adding, editing, blocking, or deleting users, resetting passwords, assigning roles, or handling aliases and devices.

• Create, edit, or delete groups, as well as add or remove users from these groups.

• Access and allocate licenses to users, view and download invoices, and administer available and assigned licenses.

• Review existing support requests, take actions on them, or create new requests.

• Monitor service health, check active incidents in Service Health, and stay informed about upcoming changes and announcements through the Message Center feed.

• Receive push notifications regarding significant information concerning service health, message center updates, and billing.

The app is compatible with a dark theme and is offered in 39 languages. For those managing multiple tenants, they can sign in to various tenants and seamlessly switch between them.

FAQs

Can I use the app with my Microsoft 365 Family subscription?

No, the app doesn’t work with Microsoft 365 Family or Microsoft 365 Personal subscriptions.

Will the app work if my organization has directory synchronization enabled?

Yes, but with reduced functionality. You'll be able to sign in and view service information, but most of the user management functions will be read-only. You won't be able to add, edit, or delete users. However, you'll be able to assign licenses to users in your organization and get notifications.

What languages are supported by the app?

The app supports all 39 languages that the web-based Microsoft 365 admin center supports. To change the language, from the left navigation menu in the admin center, go to Settings > Language or select the Language icon in Quick Links section of the admin mobile app home page.

Turn on multifactor authentication

If you purchased your subscription or trial after October 21, 2019, and you're prompted for MFA when you sign in, security defaults have been automatically enabled for your subscription. If you purchased your subscription before October 2019, follow these steps to turn on security default MFA.

1. Sign in to the Microsoft Entra admin center as least a Security Administrator.

2. Browse to Identity > Overview > Properties.

3. Select Manage security defaults.

4. Set Security defaults to Enabled.

5. Select Save.