KQ Mobile - Travel booking & management

ENHANCED ONLINE BOOKING EXPERIENCE

Discover and reserve flights that cater to your schedule and preferences through our user-friendly interface. The app streamlines the experience, allowing you to explore choices and finalize your travel plans with ease.

TRAVEL REQUIREMENTS

Access vital information regarding visas, health mandates, and entry regulations for your destination easily, ensuring you're ready for a smooth travel journey.

MANAGE YOUR TRIP ON THE GO

Effortlessly adjust your travel arrangements and keep track of your itinerary, guaranteeing a hassle-free experience from beginning to end. Should your flight be canceled or delayed, rebooking or requesting a refund is straightforward.

SEAMLESS ONLINE CHECK-IN

Eliminate the anxiety of rushed airport arrivals by taking advantage of our convenient online check-in service, which allows you to check in before arriving at the airport, thus saving you precious time. Additionally, you can check in for our codeshare flights with KLM and Air France directly via the KQ App.

BOARDING PASS

Your digital boarding pass enhances your travel experience. Easily access it through the app for quick check-in and smooth boarding. Keep all your travel information organized in one place, ensuring a seamless journey from start to finish.

GET REAL-TIME FLIGHT UPDATES

Stay informed of any changes with real-time flight updates, giving you peace of mind knowing you'll be notified immediately about your flight status. These live updates empower you to adjust your plans as necessary and keep you on schedule. To review mobile app notifications later, enable notification history in your phone settings.

ASANTE REWARDS

Become a member of our Asante Rewards loyalty program to accumulate points for each flight you take with Kenya Airways. Redeem your points for exclusive perks such as flight upgrades, discounts, and special offers.

EXCLUSIVE UPDATES AND OFFERS

Sign up for our newsletter to be among the first to receive updates on the latest news, special promotions, and travel advice.

Seats FAQs

Can I Pre-select an Economy Comfort, Super Economy, Extra Leg-Room, Preferred Seat or Standard Seat Selection option?

Yes, you can pre-select a Chargeable seat where: 

Economy Comfort Seats: This product is available on the B787 Dreamliner aircraft in the first three rows (11, 12 and14) in the economy class cabin. The seats have a 34-inch pitch while the rest of the Economy Cabin seats have a 31-inch pitch. These seats are available on only the B787 Dreamliner aircraft and on select Kenya Airways operated flights as follows:  

New York 

Amsterdam 

London 

Paris 

Guangzhou  

Super Economy Seats: This is a new product on specific routes that is located at the front of the economy cabin whereby the middle seats are not occupied to give extra comfort. It is offered on the aisle and window seats.  

Extra Leg Room Seats: This is a product we already offer and it offers our guests a little more legroom. These seats are available on all Kenya Airways operated aircrafts.  

Preferred Seats: These are Economy Class seats closer to the front of the plane that allows guests to get off the plane quicker. These seats are available on all Kenya Airways operated aircrafts.  

Standard Seat Selection: These are the rest of the seats within the aircraft that attract a fee for one to book them. These seats are available on all Kenya Airways operated aircrafts.  

Who is eligible for seat pre-selection?

Anyone traveling with us on a Kenya Airways operated flight is eligible to purchase an Economy Comfort, Super Economy, Extra Leg-Room, Preferred Seat or Standard Seat Selection option. 

For Extra Legroom Seats located on the Exit Rows, you will need to meet the following safety criteria:  

Must be 18 years of age and above. 

Should be able and willing to assist the crew and other guests in case of an evacuation of the aircraft. 

Must not be using medical equipment, an extension seat belt or requiring any assistance due to reduced mobility. 

Should be able to read and understand instructions related to emergency evacuation provided in printed or graphic form in English and be able to understand oral crew commands. 

Should be able adequately impart information orally to other guests. 

Must be fully able-bodied and capable to identify, reach and operate the exit doors in the event of an emergency. 

Must not be travelling with an infant, children under the age of 12, caregivers, persons who require safety assistant for emergency evacuation, or travelling with a guide dog or any other assistance animal. 

Extra Legroom Seats located on the Exit Rows may be re-assigned before or during the journey without any refund if guests do not meet any of the above safety criteria. 

Extra Legroom Seats located on the Exit Rows terms and conditions must be expressly accepted at the time of purchase. 

How can I book for an Economy Comfort, Super Economy, Extra Leg-Room, Preferred Seat or Standard Seat Selection option?

These seats can only be purchased: 

Online through kenya-airways.com at anytime  

At any Kenya Airways sales office and customer excellence center any time before the flight. 

Customers on codeshare flights can purchase these seats anytime before their flight.