Hello bank! - Mobile banking made easy & quick

Hello bank! is evolving to provide you with a more seamless and user-friendly experience.

Enjoy an improved navigation system that has been redesigned with your preferences in mind; everything is readily accessible and quickly reachable from your home screen.

We are excited to introduce some new features in your banking app:

- Access the management of your bank cards directly within the Payments section;

- Obtain a virtual card by signing up for the Hello Prime offer;

- Customize your application by activating dark mode;

- Establish a professional account by opting for the Hello Business offer;

- Enable and personalize alerts related to managing your account;

If it isn’t broken, don’t fix it! Your favorite features are still available:

Monitor all your accounts!

- Include your accounts from other banks to view balances and transactions effortlessly in one place.

Make quick transfers!

- Add beneficiaries instantly from your mobile using the Digital Key;

- Execute instant transfers*; your recipient will see the funds in their account within seconds.

Autonomy at your fingertips! Take charge of your bank card as you please!

- Adjust payment and withdrawal limits based on your requirements;

- Manage online payments;

- Control foreign payments by region;

- Block your bank card with a simple gesture;

- Bonus: Discover the virtual card available with the Hello Prime offer, which can be managed separately from the physical Hello Prime card: shop online and with your connected devices whenever needed.

Travel light: no need for a wallet, your smartphone is sufficient!

- Make payments using your smartphone through Apple Pay;

- Create prize pools at no cost with Lyf Pay;

- Transfer money to anyone’s mobile number with Paylib! The funds will reach your recipient instantly.

Explore Hello bank products!

- Choosing between Hello One and Hello Prime? Switch offers with ease;

- Subscribe to the Hello Prime offer and receive a virtual card to start making purchases before your physical Hello Prime card arrives;

- Open a Livret A in just a few easy steps via your smartphone;

- Safeguard your home by signing up for home or student insurance directly from your application.

If you’re not yet a customer,  you can open an account directly from your mobile device—quickly, easily, and securely!

• Download the app;

• Fill out and sign your application form;

• Support your application with the required documents;

• Make your initial payment to enjoy all the benefits of Hello bank!

We cater to professionals:

- Get an account, card, and cashout options tailored to your requirements with the Hello Business offer;

- Utilize the invoicing tool to generate quotes and invoices;

- Effortlessly manage your professional activities with our app.

Pricing

FAQS

Following the rejection of my card transaction dispute request, I have not been reimbursed. What should I do?

If your card dispute request has been rejected, you can clarify your situation by contacting the Hello Team by phone or chat, or by completing the complaint form directly.

My transfer has been blocked. What should I do?

If you are unable to make a single or standing order transfer, we invite you to contact the Hello Team.

Good to know: If your transfer is blocked by an error code, please have it ready to report to the Hello Team.

How can I track the progress of my account opening?

You can track the progress of your account opening at any time, step by step, from the hellobank.fr website by logging into your account tracking area using your email address and the password you created.

Good to know: If this is your first time logging in, you will need to create your password using the first email you received when you started your online account opening application.

When and how will I receive my bank card?

You will receive the bank card associated with your offer by priority mail a few days after opening your Hello bank! account.

Good to know: Have you chosen one of the Hello Prime offers? Good news! With the Hello Prime virtual card, there's no need to wait for your physical card. Your virtual card is available in your hellobank.fr Customer Area* as soon as you receive your login details.

*Subscription to remote banking services (Internet, landline, SMS, etc.): free and unlimited, excluding call or internet access costs.