HYPE - Italian Neo-Bank Accounts & Features

We pride ourselves on being Italy's first fully Italian Neo-Bank, established in 2013 by a group of experts in technology and finance aiming to offer a more straightforward alternative to conventional banking systems.

Everyone has their unique HYPE, what about you?

HYPE account

The no-cost account provides you with:

- A virtual card

- Free withdrawals up to €250 each month

- No annual validation restrictions

- Cashback of up to 10% on online purchases

HYPE Next account

This account, available for €2.90 a month, includes:

- All the features of the HYPE account

- A Visa debit card

- Commission-free withdrawals

- Unlimited top-ups

- Insurance coverage for purchases, repairs, and medical assistance

- Ability to consolidate all your accounts

HYPE Premium Account

For €9.90 monthly, this account offers everything from the HYPE Next account plus:

- A World Elite Mastercard

- Insurance for travel, medical emergencies, and cyber risks

- Digital support services

- Priority assistance available every day, including through WhatsApp

HYPE Business Account

Designed for sole proprietors and freelancers with a VAT number, at €2.90 per month, it includes:

- A physical World Elite Mastercard debit card

- Free simplified F24 payments

- Free standard and instant money transfers

- A Tax Manager to assist with tax management

- Coverage providing compensation in case of illness or accidents

- Assistance available seven days a week, including on WhatsApp

- No activation fees

This page may feature promotional content. Be sure to review the documentation available on our site for all relevant terms and conditions.

FAQ: Logging in to the app and your account, changing contact information

There may be several reasons why you're unable to log in to the app, such as your credentials being incorrect, or you not receiving the security code sent via SMS.

Are your credentials incorrect?

If you're having trouble logging in to your account and it says your credentials are incorrect, we recommend the following:

Make sure you have the latest version of the app.

Log in using the "Change User" option on the login screen and manually enter your credentials to log in.

If you still see the error message, change your password and try logging in again.

Your credentials are accepted, but you're not receiving the security code message?

To help you resolve this issue, we'd like to ask you a simple question: have you changed your mobile number since opening your HYPE account?

If the answer is YES, contact our support team to verify your phone number and update it if it's different.

If the answer is NO, we recommend the following:

Restart your phone and try logging in again.

If you have an Android device, check your spam folder to see if you received the message.

Check with your carrier to see if there are any blocks for receiving this type of SMS.

If you still don't receive the SMS after performing these steps, contact our support team to verify and receive assistance logging in.

Your credentials are accepted, you receive the security code, but you still can't log in?

If this is the case, contact our support team to verify and receive assistance logging in.

Can't create a new password?

We'll ask you a few questions to help you resolve the issue you're experiencing.

Are you receiving the security code sent via SMS, but not the one sent via email?

Check your email's spam folder. Our message may be there.

If you don't see it, your email address may be out of date. Contact our support team to verify your email address and update it, if different.

Do you receive the security code sent via email, but not the one sent via SMS?

We recommend the following:

Restart your phone and try logging in again.

If you have an Android device, check your spam folder to see if you received the message.

Check with your carrier to see if they are blocking you from receiving this type of SMS.

If you still don't receive the SMS after performing these steps, contact our support team to verify and receive assistance logging in. Your mobile phone number may be out of date.

Are you not receiving the security code sent via email or SMS?

We recommend checking the email address you entered on the home screen. You may have made a typo or left a blank space.

If the same error occurs when you re-enter your information, your email address may not be up to date. Contact our support team via chat to verify your email address and update it if it's different.