Helena - Medical Data Access & Communication

With Helena, you have the ability to view your medical information and interact safely, privately, and conveniently with your healthcare professionals.

Core Service Targets:

The app features specialized features for different healthcare stakeholders, encompassing four core service categories:

- **Patients**: Manage personal and family health records, schedule appointments, access medical documents, and more.

- **Healthcare Professionals**: Securely communicate with patients, send test reports, and conduct remote diagnosis and treatment.

- **Family Doctors**: Upload prescriptions, update patient records, and schedule follow-up consultations.

- **Pharmacists**: Receive electronic prescriptions, reserve medications for patients, and send medication pick-up notifications.

Core Functions:

1. Patient Core Functions: Full-Process Health Management

- **Health Record and Document Management**

- View personal electronic medical records (medisch dossier), vaccination cards (digitale vaccinatiekaart), and receive medical documents such as test reports and diagnosis certificates from doctors.

- Track COVID-19-related information, including vaccination records, test results, and the EU-standard COVID-19 certificate. - **Convenient Medical Services**

- Book prescriptions with participating pharmacies with a single click and receive automatic notifications of drug reservation status.

- Conduct remote video consultations with healthcare professionals, eliminating the need for physical travel, perfect for follow-up visits or when mobility is limited.

- **Family Health Management**

- Centrally manage the health data and medical files of your family (especially children), customize information sharing settings, and maintain full control over privacy.

- Create a personal "zorgteam" to centrally store the contact information of frequently contacted healthcare professionals. Direct appointment booking will also be supported in the future.

2. Core Functions for Healthcare Professionals/Pharmacists: Efficient Collaboration and Service

- **Doctor-Patient Communication**: Privately communicate with patients through encrypted channels. Include interpretation instructions when sending test results to avoid information miscommunication.

- **Streamlined Process**: Family doctors issue electronic prescriptions online, which pharmacists receive and reserve in real time. Healthcare professionals can access patients' medical records to reduce duplicate visits.

Registration and Use: Multiple Options Available, Easy to Start:

Patient registration offers two convenient methods, eliminating the need for complex procedures:

1. **Via electronic ID card (eID) + card reader**: Use an official Belgian electronic ID card and a dedicated card reader to complete identity verification and directly link personal medical information.

2. **Via itsme account**: Quickly register using the universal Belgian "itsme" digital identity tool, without the need for additional hardware.

Medical professionals and pharmacists must pass official qualification review and link their professional information to activate exclusive features.

Core Advantages: Security and Efficiency:

1. **Privacy First**: All medical documents and doctor-patient communications are stored and transmitted using encrypted technology, strictly complying with Belgian medical data protection regulations. Patients have full control over the scope of information shared.

2. **Wide Coverage**: Connected to over 45,000 medical professionals and over 3,800 pharmacies, virtually achieving full coverage of the Belgian healthcare network, eliminating the need for patients to worry about interoperability issues across institutions.

3. **Zero-cost use**: Patient registration and core functions are completely free (GRATIS account), with no additional subscriptions or hidden fees, lowering the barrier to entry.

FAQs:

1. **Who are the core target groups for Helena? What are the core use cases for each group?**

- There are four core groups, each with a specific focus. Patients can manage their own and their family's health records, schedule appointments, etc.; medical professionals can communicate with patients securely, send test reports, and conduct remote consultations; family doctors can issue prescriptions online, update patient medical records, and schedule follow-up appointments; pharmacists can receive electronic prescriptions, reserve medications for patients, and send medication pickup notifications.

2. **What health record-related operations can patients perform using Helena?**

- Patients can view their personal electronic medical records and vaccination cards, receive test reports, diagnostic certificates, and other medical documents from doctors; they can also track COVID-19 related information, such as COVID-19 vaccination records, test results, and EU-standard COVID-19 certificates; they can also centrally manage the health data and medical records of family members (especially children) and customize information sharing permissions.

3. **What convenient medical services can patients enjoy through Helena?** **

-**Helena allows for one-click booking of prescription medications from partner pharmacies and automatic notifications of booking status; it enables remote video consultations with medical professionals, eliminating the need for in-person visits, ideal for follow-up appointments or those with mobility issues; it also allows the creation of a dedicated medical team address book, centrally storing contact information for frequently contacted medical personnel, with future support for direct booking services.

4. **What efficiency-enhancing features does Helena offer to medical professionals and pharmacists?**

**Medical professionals can communicate privately with patients through encrypted channels, attaching explanatory notes to test reports to avoid misunderstandings, and accessing patient medical records to reduce repetitive consultations; after family doctors issue electronic prescriptions online, pharmacists can receive and reserve medications in real time, simplifying the entire diagnosis and medication dispensing process.**

5. **What are the ways for patients to register with Helena? Are there any special requirements for medical professionals to register?**

**Patients can register in two ways: one is through using a Belgian official electronic ID card with a dedicated card reader to complete identity verification, directly linking personal medical information; the other is through a Belgian universal digital identity tool, itsme, for quick registration, requiring no additional hardware.** Medical professionals and pharmacists must undergo official qualification review and link their personal professional information to activate exclusive features upon registration.