Solidaris Wallonie - Health file access & management

With the Solidaris app, you can now access your personal file anytime and from anywhere.

Explore our features now:

- Log in securely using itsme.

- Access all your reimbursements and benefits associated with Solidaris insurance.

- Receive notifications to keep track of each stage of your eAttest reimbursement processing.

- Stay updated on the status of your Global Medical File for improved reimbursements.

- Request essential documents such as stickers, work incapacity certificates, and travel-related documents (including the European Health Insurance Card).

- View your European Health Insurance Card and ISI + card.

- Check your MàF (Maximum to Invoice).

- Determine if you qualify for BIM (Beneficiary of Increased Interventions) status.

- Easily declare your incapacity to work due to illness or accident.

- Keep track of your compensation file's progress.

- Find details about your upcoming payments if you're unable to work or are disabled.

- Ensure your personal information is up to date: phone number, email, and bank account.

- Review your Solidaris Insurance coverage, including Hospitalization, Hospi Supplement, Critical Illness, and Optio Dentis.

- Verify the payment status of your Solidaris Insurance premiums.

- Stay informed regarding any non-payment of your insurance premiums and find pertinent information for making payments.

- Easily report your hospitalization using our form.

- Make, modify, or cancel appointments at the branch with one of our advisors.

- Access your received documents.

- For inquiries or complaints, reach out to us directly.

Additional features will be rolled out gradually. In the meantime, you can access your entire file through the e-Mut online counter, available via the "My other information" button on the app's homepage.

Advantages:

- One-stop service: Integrates reimbursement, filing, certification, and appointment functions, eliminating the need for offline travel and improving efficiency.

- Real-time notifications and tracking: Proactive push notifications at key milestones, such as reimbursement progress and compensation processes, ensure transparent information.

- Highly scalable: More features will be gradually introduced. Currently, access the e-Mut online counter through the "My Other Information" button on the homepage to obtain complete filing information.

If you are a member of Solidaris Brabant or Solidaris Vlaanderen, please download and use the app that fits your needs best:

Solidaris Brabant (app)

Solidaris Vlaanderen (online)

The Solidaris Wallonia app: your health deserves the best.

Application Experience:

Solidaris is an insurance service application designed specifically for users in the Walloon region. Users can securely log in via **itsme** and handle a one-stop service including expense inquiries, document applications, lost work declarations, premium verification, and consultant appointments. 

It also provides real-time push notifications of key information such as expense progress, eliminating the need for in-person visits. Users can also access the e-Mut online counter through the homepage to view complete medical records. Features will be gradually updated, and the overall experience is efficient and convenient.

FAQs:

1. Can non-Wallonia Solidaris users use this app?

No. Solidaris Brabant users need to download the dedicated app, while Solidaris Vlaanderen users use the online platform. This app is only available to users in Wallonia.

2. Do I need to log in using "itsme"?

Yes, the app explicitly supports secure login via "itsme," which is the designated login method for account security.

3. How will I be informed of my claim's progress?

The system automatically sends notifications at each stage of the eAttest claim process, allowing users to track progress in real time.

4. Can I modify my scheduled advisor appointment online?

Yes, the app allows users to schedule, modify, or cancel appointments with branch advisors directly, making it easy to use.

5. If I discover that my premium has not been paid, can I handle it within the app?

Yes. The app will provide information about outstanding payments and provide payment instructions to facilitate prompt processing.