Eneco - Manage energy bills & consumption

Manage your energy affairs anytime and anywhere with the Eneco App

Handling your energy needs efficiently is essential. Fortunately, it’s something you can manage best yourself! The good news is that with the free Eneco App, it’s easy to do so. You can effortlessly update your personal information or report your meter readings through the app. Additionally, you will find a comprehensive overview of all your payments.

Moreover, if you have a smart meter, the app provides detailed insights into your consumption and its costs. Since energy is one of the largest fixed expenses, there are significant savings to be made. By checking your interim status, you can see how your usage compares—whether you’re on track or consuming a bit too much. This check can be performed every month.

We continue to enhance and refine the app, so feel free to share your great ideas. Your suggestions are greatly appreciated!

Frequently asked questions

Why can't I create an account?

You cannot (yet) use My Eneco and the Eneco app if you:

only have source heat or heat via an eco-project or via EKV

have a foreign postal/invoice address or a holiday home

have not been a customer for more than a year

company contains an additional description

I have forgotten my username and password. How do I get into My Eneco or the Eneco app now?

That's okay! Click on Forgotten login details on the login page. Before you can change your email address and password, we will check whether it is you. Enter your postcode and house number. In the next screen, enter your customer number. You can find your customer number in emails from Eneco, in the transaction description on your bank statement and at the top of your annual statement.

I have tried to log in 3 times and now my account is inaccessible

Don't worry, this is temporary. Log in again in 15 minutes with the correct password. Then you can access your account again.

I am no longer an Eneco customer. How long do I have access to the Eneco app and My Eneco?

You have access to the Eneco app and My Eneco for up to a year after your contract with Eneco has expired. For example, to request your old meter readings. After that, you can no longer log in or create an account. Do you still need information from the My environment? Then contact our Customer Service.

How do I change my personal details in My Eneco?

You can quickly and easily change your personal details such as your username, email or address in My Eneco under the heading 'Data' and then 'Account details'.

Logging in to My Eneco is not working, but I do have Toon with heat or power.

You cannot log in to your account immediately, you must first activate it. Then you can easily log in to My Eneco.

What about my privacy in My Eneco and the Eneco app? Of course, at Eneco we handle your data properly. This also applies to the data you share with us via the app and My Eneco. Read more about privacy and Eneco.