Eneco - Manage energy bills & consumption

Manage your energy affairs anytime and anywhere with the Eneco App

Handling your energy needs efficiently is essential. Fortunately, it’s something you can manage best yourself! The good news is that with the free Eneco App, it’s easy to do so. You can effortlessly update your personal information or report your meter readings through the app. Additionally, you will find a comprehensive overview of all your payments.

Moreover, if you have a smart meter, the app provides detailed insights into your consumption and its costs. Since energy is one of the largest fixed expenses, there are significant savings to be made. By checking your interim status, you can see how your usage compares—whether you’re on track or consuming a bit too much. This check can be performed every month.

We continue to enhance and refine the app, so feel free to share your great ideas. Your suggestions are greatly appreciated!

Frequently asked questions

Why can't I create an account?

You cannot (yet) use My Eneco and the Eneco app if you:

only have source heat or heat via an eco-project or via EKV

have a foreign postal/invoice address or a holiday home

have not been a customer for more than a year

company contains an additional description

I have forgotten my username and password. How do I get into My Eneco or the Eneco app now?

That's okay! Click on Forgotten login details on the login page. Before you can change your email address and password, we will check whether it is you. Enter your postcode and house number. In the next screen, enter your customer number. You can find your customer number in emails from Eneco, in the transaction description on your bank statement and at the top of your annual statement.

I have tried to log in 3 times and now my account is inaccessible

Don't worry, this is temporary. Log in again in 15 minutes with the correct password. Then you can access your account again.

I am no longer an Eneco customer. How long do I have access to the Eneco app and My Eneco?

You have access to the Eneco app and My Eneco for up to a year after your contract with Eneco has expired. For example, to request your old meter readings. After that, you can no longer log in or create an account. Do you still need information from the My environment? Then contact our Customer Service.

How do I change my personal details in My Eneco?

You can quickly and easily change your personal details such as your username, email or address in My Eneco under the heading 'Data' and then 'Account details'.

Logging in to My Eneco is not working, but I do have Toon with heat or power.

You cannot log in to your account immediately, you must first activate it. Then you can easily log in to My Eneco.

What about my privacy in My Eneco and the Eneco app? Of course, at Eneco we handle your data properly. This also applies to the data you share with us via the app and My Eneco. Read more about privacy and Eneco.

Everyone’s sustainable energy

Our mission 'Everyone’s sustainable energy' has been firmly anchored in our strategy since 2007. At the time, Eneco was one of the first large energy companies that wholeheartedly embarked on a sustainable course.

In an energy market that is changing rapidly, our mission remains rock-solid. It is our compass and the basis for all our activities. We want everyone to be able to live, work and play more sustainably. Something we can only achieve together: with our partners, customers and suppliers. The energy transition belongs to all of us.

Living within the limits of the planet

Our mission stems from the conviction that we must pass the earth on in a livable manner to our children and the generations that follow. Living within the natural boundaries of the planet, that's what Eneco believes in.  

But unfortunately, as mankind, we are exhausting the Earth. Ecosystems don't have time to recover, biodiversity is threatened and more nature is lost than created. We are facing climate change, because more carbon is added to the atmosphere than nature can absorb.

Ambition: climate neutral by 2035

Together we have an important task: to prevent the earth from warming up by more than 1.500C. The challenge we face as a society is urgent and its scale far greater than many realise. The energy sector has an important pioneering role in the energy transition.

Eneco's ambition is to be climate-neutral in 2035. Not only in our own activities, but also in the energy we supply to our customers. In doing so, we will go faster than the scientifically substantiated 1.5°C path prescribes. We believe we have to and we believe we can. You can read what we mean by climate neutral in our list of terms.

Read more about our climate ambitions

One Planet plan

Since 2015, Eneco has laid down its sustainability targets in the One Planet plan. We report on the progress and realisation of the objectives in the plan in the annual report. The One Planet plan contains concrete objectives in the field of climate, biodiversity, circularity and society.