Bouygues Telecom - French mobile network provider

Tired of dealing with phone company shenanigans? Say goodbye to the headaches and hello to smoother sailing with us! We're here to make your mobile experience as easy as pie, without the extra fluff. Whether you're a tech wizard or just getting started, we've got you covered with top-notch service and a sprinkle of charm. So why settle for the same ol' song and dance when you can join our party and cruise through the wireless world hassle-free? Let's make staying connected a walk in the park!

The new Bouygues Telecom application is an all-in-one, user-friendly and customer-centric solution. Whether you are a fixed-line or mobile customer, or both, the new Bouygues Telecom application allows you to quickly log in using facial recognition or fingerprint authentication.

From consumption tracking to bill management, and from packages to subscriptions... All your essential information is just a glance away and easily accessible with a single click on your customizable home screen.

But the new Bouygues Telecom application also offers:

- Consumption monitoring: Keep track of your usage in real-time, whether at home, anywhere in France, or abroad. This practical and mobile service enables you to add top-ups and options based on your consumption patterns.

- Management of your packages & subscriptions: Need to know what's included in your plan or that of your loved ones? Simply check the "My Lines" section to access the details of your offers.

- Your new online store: Looking for a new subscription or a better-suited package with new devices and customized options? Our online store offers a diverse and personalized selection.

- Tailored assistance: Benefit from direct access to our support services and instant messaging through the new Bouygues Telecom application. Lost your phone? Mobile Assistance is there to assist you. Need help setting up, installing, or troubleshooting your Bbox? My Bbox Assistant is here to guide you.

- Permanent access to your bills: Download or view your invoices anytime, anywhere. If needed, you can also settle your recent bills conveniently.

- Enhanced WiFi management: Customize your WiFi password and share it with others using the "Manage my Bbox" section. Network control allows for easier securing and monitoring of your children's internet access.

- Geolocation of your Bouygues Telecom technician: Have an appointment scheduled with a technician? Use our geolocation service to track their real-time arrival, receive delay notifications, and provide feedback on the quality of the intervention directly from your application.

FAQ

What happens if I still have some credit left over from my initial credit when I top up?

If you recharge before the end of the 30 days of validity of your card, you will first use the remaining credit on your Travel sim vacation prepaid plan, then the credit of the recharge that you have added.

Can I cancel my order?

SimOptions reserves the right to charge

a) 5 USD cancellation fee for orders that have not left our warehouse yet.

b) 15 USD cancellation fee + delivery cost for orders that have left our warehouse already.

c) up to 100% of the total order price if the product has been opened or damaged.

The refund will be done within 10 – 15 business days after we have successfully received the product at our warehouse again.

How do I get refunded?

The refund will be done within 3-7 business days after we have successfully received the product at our warehouse again.

How to activate the SIM Card?

It’s very simple: insert the SIM card into your mobile phone and start using it (Call, SMS or data)