Yale Access - Smart lock management & security

The app is frustrating. It only tracked logs for eight days, then began skipping days. Now it only works after I restart my phone, but that lasts just a day. The lock drains batteries quickly. Four batteries last only about eight days. The app doesn't alert when batteries run low, missing basic features found in smartwatches. Plus, there's no way to connect the lock to the internet through the app. Overall, it's really disappointing.

Using the system feels clunky. Checking battery percentage for devices is not possible. Creating a code requires entering a last name, which is an extra step. If I want the same entry for two locks, I need to input all the details for each one manually. No check boxes exist to select multiple locks at once, making the process tedious. In the Guest List section, each lock has its own entry even when the details like name, entry code, and access schedule match. This makes the list feel cluttered. Plus, dark mode isn't available, which adds to the frustration.

I installed the app and carefully followed the guides for setting up the module, magnet, and access bridge. At first, I received a message with an access code but it didn’t work. It might have been because my phone auto-filled the code when it came through. I requested another code and this time I entered it manually. It worked perfectly. After installing the module, I had to re-assign all my tags in the access app. Once the module is active, the old tags don’t function anymore. The Alexa integration gives updates on the door status. I used the Conexis L1 with my Android device.

When it works, it's fantastic. The tech support team is helpful with connectivity problems. Losing connection happens too often. Trying to manage an out-of-state property gets frustrating. I can't add new guest codes for access when the system drops off. No changes in the internet and everything else works fine. It’s a real pain.

You have three Yale Assure locks for your vacation rental. Yale seems like a solid brand, right? The locks look tough, but the app experience is terrible. It's unreliable and frustrating. You can't operate any of the locks through Wi-Fi or Bluetooth. Adding guests through the app isn't possible. The connect bridge never connects either! It feels like a complete waste of time and money!

This app struggles with Android 15 Bluetooth. It connects once after a phone restart, then fails to connect again. WiFi works but doesn’t support the auto-unlock feature which relies solely on Bluetooth. Spent several days with tech support, sharing recordings and logs. They even filed a bug ticket and escalated it to the development team. It's been over a month without any updates. Definitely time to consider other options.

Frustration with the Android phone. After swapping batteries, the Yale app won’t connect to the door sense via Bluetooth. It’s a huge letdown when the iPhone app runs perfectly. Where's the quality control for the Android users? Yale tech support needs to step up and fix this!