Whoosh - Ticketing & travel services

Whoosh is designed to simplify and enhance your journey. With Whoosh, you can effortlessly book tickets from the comfort of your smartphone. Our app offers a seamless user experience, making it easy to find the perfect departure time and secure your seat with just a few taps. Whoosh is not just about booking; it's about providing you with peace of mind and convenience. Stay informed with real-time updates and enjoy a hassle-free travel experience. Choose Whoosh for a smarter, more efficient way to travel.

The app offers fundamental ticketing features for travelers in Indonesia, including the ability to check train ticket availability online, make reservations, modify tickets, and process refunds. It enhances the travel experience by delivering efficient and convenient services for users.

How To Utilize The App

To use the train ticket booking app, start by opening it and you'll be greeted with the main screen where you can input your departure and arrival stations. After entering these details, tap the "Search Fast Train Tickets" button to view a list of available trains for your selected date, each entry displaying departure time, train number, arrival time, and journey duration. Browse through the options and tap on your chosen train to view more details. The app also provides a comprehensive schedule of trains throughout the day, including departure and arrival times, train numbers, and ticket prices. For additional features and settings, navigate to the "My Account" section where you can manage passenger details, change the app's language, update your password, and control notification settings. You can also link your WhatsApp account and manage your reply settings. If needed, access the refund process through the app and log out of your account when you're done. This streamlined process ensures a seamless and efficient way to book your train tickets and manage your travel plans.

Frequently Asked Questions

Is there a time requirement for online ticket payment for internet ticket purchases？

After applying for a seat on the APP or WEB, please pay the ticket payment online within the prompted payment time, otherwise the seat will be cancelled.

How to know if ticket purchase is successful？

After the user successfully purchases the ticket, the app will redirect to the 'Payment Successful' page to prompt the user, and automatically save the order information in the user's 'Order Paid' section. At the same time, a notification will be sent to the mobile phone number provided by the user during registration.

Can tickets be changed multiple times？

A ticket can be changed once. After the ticket is changed, if the passenger cancels the trip, the ticket can be refunded according to regulations, but the ticket changed after driving cannot be refunded.

How to process a refund for a ticket purchased on the app？

Tickets purchased on the APP and not checked for use can be refunded through the APP or designated station window before departure.

Is the refund for app modification real-time? How often does it usually arrive？

The railway will transmit the refund information to the bank in real time. Whether the bank will transfer the refund to the account in real time, please consult the customer service of the issuing bank; The specific refund time is based on the bank's time, and the refund rules are subject to the APP refund rules.