Webjet - Travel booking made easy

Secure the best offers available with Webjet, the top online travel agency in Australia and New Zealand.

Flights

Utilize our user-friendly flight search feature to quickly find deals with just a few taps. You can refine your search results based on factors like airline, number of stops, departure time, total travel duration, or price. Comprehensive details regarding aircraft type and onboard amenities such as WIFI, meals, legroom, and more are presented clearly to aid you in making an informed decision. The ‘My Cart’ function enables you to easily add or remove flights, accommodations, car rentals, and travel insurance from your booking. With the ‘recent searches’ option, you can access information about flights you've previously looked up. Additionally, you can keep track of forthcoming trips in your profile and monitor flights in real time.

Payments

Webjet simplifies the payment process by offering a variety of options, ensuring you can arrange the vacation you deserve. Available choices include:

o Credit or Debit (Mastercard, Visa, American Express, JCB);

o Buy now, Pay Later (Afterpay, Zip, PayPal Pay in 4);

o Points+Pay (American Express Membership Rewards, NAB Rewards, ASB True Rewards);

o Virtual wallets (PayPal, Click to Pay, Google Pay); or

o Webjet Gift Cards and eGift Cards.

Terms and conditions apply, and some payment methods may not be applicable for bookings including rental cars.

Packages

By bundling your flight and hotel through Webjet packages, you can enjoy additional savings due to exclusive wholesale rates. The most affordable flight choice is shown first, but you have the option to select ‘change flight’ to view other departure times and airlines. Take advantage of building a personalized package itinerary while saving money!

Hotels

Quickly make hotel reservations while on the move. Special offers are prominently displayed on the results page, allowing you to compare Quality & Traveller ratings. You can view hotels either in list format or on a map – the choice is yours!

Car Rental

Explore over 800 leading car rental companies for the most competitive rates on both domestic and international rentals. You can book a car independently or incorporate it into a flight, hotel, or package reservation.

Webjet Travel Insurance

Prepare for any unforeseen events with Webjet Travel Insurance (provided by Cover-More) right from your device. Get a quote and purchase coverage before your trip. Terms and conditions apply.

How do I contact Air Asia to discuss my booking?

Air Asia can be contacted directly via their Support page on their website. Please visit https://support.airasia.com/s/?language=en_GB.

Please have your Air Asia booking reference to hand. Air Asia bookings can also be self-managed by visiting the ‘My Bookings’ section of their website. Please visit https://www.airasia.com/en/gb.

How do I change or cancel a booking?

If your booking is with Jetstar, Scoot or Cebu Pacific you can manage your booking and make changes direct via the airline’s website.

For AirAsia bookings, you will need to create an account with the email address you used to make the booking.

All other airline requests for flight changes and cancellations must be submitted through the form on our Change My Booking page. This form has three options: ‘Date and Time Change’, ‘Cancel Flights’, and ‘Book Flight(s) Using Airline Credit’. Select the relevant option and submit the form. Submitting a request through this form is the quickest way to resolve your query.

Our team will review your request as soon as possible. Please note that we may be unable to respond immediately as customers with immediate travel will be prioritised first. 

How do I redeem my credit?

If an airline or hotel offers you a credit, that amount is held by that supplier for future use and not Webjet. Webjet can assist you when the time comes to re-book as per the supplier's credit and booking Terms and Conditions.

When you are ready to use that credit for a future booking, access the form on our Change My Booking page and submit a request to book your flight or hotel. You will also need to quote your Webjet booking reference number. Once you have completed the form, a Webjet team member will access your credit and book the flights or hotel on your behalf, without charging any Webjet fees.

Please note that redeeming credit is subject to the airline and hotel’s credit and booking terms and conditions. 

What if my domestic or international booking has been cancelled?

The airline you are travelling with may have offered you a credit. The value of your tickets are held in credit with the airline for future travel. Webjet can assist you when the time comes to re-book as per the airline’s credit and booking Terms and Conditions.

A few key Terms & Conditions include:

The majority of airlines have advised that you must re-book and complete your travel within 12 months from the date of when your initial booking(s) were made. Please refer to the airline’s credit policy for full details. You can do so via accessing the airline links at the top of this page.

Name changes require the fare to be upgraded to a higher fare and an additional name change fee imposed by the airline will apply at the time of rebooking.

To rebook, access for form on our Change My Booking page. Select 'Book flight(s) using airline credit' and quote your Webjet Booking Reference Number. Once you have completed the form, a Webjet team member will access your credit and book the flights on your behalf, without charging any Webjet fees.