Veturilo - Bike rentals & eco-friendly

With enhanced features and increased flexibility for rentals, there's a lot to be excited about this season for city bike enthusiasts in the capital, all under the banner of #ANEW. 

What changes can we look forward to?

Standard bikes – enjoy brand new bicycles fresh from the factory, redesigned, agile, and ready for rental.

Electric bikes – significant upgrades are here as well! A fleet of modern electric bikes is now available across the entire Veturilo zone, with three times more options to choose from!

How it works？

Log in：If you don’t have an account yet, then download the Veturilo app, select "Registration" and follow the displayed instructions. In order to activate your account, pay the initial fee and click on the verification link.

Rent：Do you want to rent a bike? Launch the app and scan the QR code located on the bike or enter the bike number. Click "Rent a bike" and that’s it. The O-lock installed on the rear wheel will open automatically.

Return：Just close the O-lock located on the rear wheel and your bike will be returned automatically.

Map of the stations

FAQS

1. How to register oneself?

In order to rent a bike you need to fill out the registration form by means of the Veturilo application or on the website. Then, accept the Terms of Service and top up your account with an initial fee of 10 PLN or else define payment card as your form of payment. After registration you will obtain an email containing a verification link which confirms your user data – clicking on it will cause account activation. From that moment onwards bike rentals will be available. Registration may also be carried out by contacting our 24/7 hotline.

2. What does area of return mean?

Area of return means marked bike stands that constitute a zone in which it is possible to rent and return Veturilo bikes. Information concerning locations of areas of return is available in the mobile application and on the website. Important! Additional fee of 15 PLN will be charged for returning a Veturilo bike in the area of return, thus, by the marked city bikes but outside of Veturilo station.

3. Where can I check the battery charge indicator?

The battery charge indicator can be recognized through the colour of the flashing diode on the bike frame. The diode may be green (charged battery), yellow (partly discharged battery) or red (discharged battery).

4. What will happen if the cost of usage exceeds the available balance on the account?

In case when fees calculated for a given ride exceed the available amount on the account, your account will be inactive until settling these payments. The account should be topped up within 7 days to reach the minimum of 0 PLN balance on the account. In order to rent another bike, top up the account with an amount of at least 10 PLN. In case of credit cards being connected to the account the funds for bike rental are charged automatically and the account activity does not change.

6. What does parking stand for?

Parking is a useful function that allows to park the bike without having to return it in the system. All it takes is to use the additional tab called “Parking” which is available in the mobile application. When leaving a rented bike you should remember to avoid secluded or “risky” areas. Make sure you closed the O-lock and immobilized the bike in such a way so that it stands firmly on its wheels and is supported by a kickstand. The bike must be parked in line with traffic regulations, not hindering bike, road or pedestrian traffic. No other users will be able to rent the bike that has been left in the parking mode in the course of the ride. In case of attempts to rent such bike by other users they will be notified of bike unavailability. Parking in the course of bike rental is calculated into the duration of rental.

7. I would like to change my correspondence address and/or email address. How can I amend such data?

You can modify contact data after logging to the Veturilo mobile application, logging on the website www.veturilo.waw.pl , by sending a statement via email, by post to the address of the operator or by contacting our Customer Service. Remember that in case of changes in data made on the account you must confirm the remaining personal data.

8. I have two accounts assigned to the same telephone number in different systems – can I have the same PIN code?

In case of using several accounts registered with the same telephone number the account is each time selected on the basis of an entered PIN number. If the same PIN number is assigned to different accounts, you will be logged to the first account you registered. Generating PIN number causes assignment of a new code also for the oldest account. To change the PIN number for the selected account please contact our 24/7 hotline or submit an enquiry through our contact form.

9. What should I do when there is no free space for bike return at a Veturilo station I am at?

Due to the change in the manner of bike return, that is, liquidation of electric locks and replacing them with O-lock blockades, bikes may be left near stands in the closest to them free space. Remember not to hinder the movement of others when leaving your bike. It is crucial for the return to occur within the area of the Veturilo station or the marked bike stands.