Vélo'v officiel - Bike-sharing made easy

Download the official Vélo’v app to access 5,000 Vélo’v bicycles available at 428 stations! Experience a fresh approach to bike-sharing and ride freely!

A station located every 300 meters.Biking has never been easier

Featurtes

- Launch the app and enable the geolocation feature to discover the nearest station with bikes available for use.

- Once you reach the station, simply tap “release a Vélo’v” and choose your bike!

- The app also provides notifications at the conclusion of each journey, confirming that your bike has been successfully returned (if notifications are activated). Additionally, you can share your experiences with the community of Vélo’v users!

Using Vélo’v is relatively simple

1. **Download and Open the App**: Download the Vélo’v official app, open it, and allow it to access your location information.

2. **Find Available Bikes**: Use the app's map to view nearby stations and the number of available bikes. Once you find the nearest station with bikes, head there.

3. **Unlock a Bike**: Once you arrive at a station, tap "Release a Vélo’v" in the app and select the bike you want from the list of bikes at the station.

4. **Start a Ride**: Once unlocked, you can begin your ride.

5. **End Your Ride and Return the Bike**: Upon reaching your destination, return the bike to any Vélo’v station. Upon returning the bike, you'll receive a notification from the app confirming the bike's successful return.

Choose a plan that fits your needs, whether for a year, a day, or just a single ride!

- The official Vélo’v app presents various plans tailored to different users. Whether you're a frequent rider or an occasional user, a fan of traditional bikes or someone who prefers electric assistance, you’ll find a suitable option! Your payments via credit card are secure.

- One plan accommodates multiple users

- You can rent up to 5 Vélo’v bikes at once and invite friends to experience the service using the official app. Regardless of whether you have an annual Vélo’v plan or not, you can purchase up to 5 short-term plans in a single transaction!

Earn rewards

Contribute to service improvement by rating your bike after each trip, reporting any issues to the technical team through the app, or returning your Vélo’v to an empty station.

Vélo’ updates!

Stay informed about Vélo’v: get the latest news on innovations, temporary station closures, tips, and more for an enjoyable experience with Vélo’v!

User Experience Review

The Vélo’v shared bike app offers a convenient and practical user experience. Leveraging a high-density network of stations every 300 meters, coupled with the app's precise location services, users can quickly find nearby bikes. The operation is simple and intuitive: after enabling location services, users can check bike availability with a single click, and upon arriving at a station, simply click "unlock bike" to ride. A confirmation notification is received upon return, making it easy for beginners to use. Flexible package options cover single-ride, daily, and annual riding needs, supporting up to 5 bikes for simultaneous rental, catering to different scenarios of individual commuting and group travel. Credit card payments are secure.

Furthermore, the app's additional features enhance the user experience. Rides can be rated, bike malfunctions can be reported, or bikes can be returned to empty stations to earn rewards. Real-time station updates help users avoid temporary station closures, and multilingual customer service provides convenience for foreign users. The only drawbacks are that popular stations may be without bikes or docking stations during peak hours, and feedback on bike maintenance progress may not be timely. However, overall, it remains an excellent choice for short-distance travel in Lyon.

FAQs

1. **How do I find a nearby bike station? **

Open the Vélo'v app and enable your phone's location function. The app will automatically locate the nearest bike station with available bikes, allowing you to quickly access and pick up a bike.

2. **How do I unlock a bike after arriving at a station? **

Once you arrive at a station, access the app and tap "Release a Vélo'v." A list of available bikes will appear. Select a bike of your choice, unlock it, and start riding.

3. **How do I return a bike after my ride? **

Once you reach your destination, simply return the bike to any Vélo'v station. If you have notifications enabled in the app, you'll receive a notification confirming the bike's safe return.

4. **What are the in-app payment options? **

The app offers a variety of flexible payment plans. For long-term riders, there are annual plans; for occasional riders, there are daily plans; and for those who prefer a one-time ride, there are also single-ride plans. The first 30 minutes of each ride are free. Payment is secure and guaranteed via credit card.

5. **Can I rent multiple bikes at once? **

Yes. You can rent up to five bikes simultaneously through the Vélo'v app. You can also invite friends to try the service, and you can purchase up to five short-term plans in a single transaction, regardless of whether you have an annual Vélo'v plan.

6. **How do I earn rewards by using Vélo'v? **

You can rate your bike after each ride, report any issues to our technical support team through the app, or return your bike to a designated reward station. These steps contribute to improving the service and earn rewards.