Vans Family - Vans Family rewards & shopping

Get the app to become part of the Vans Family. Immerse yourself in the Off the Wall culture and enjoy all the benefits that come with being a member. Accumulate and redeem points on your purchases, and gain access to exclusive products and promotions.

SHOPPING WITH FAMILY

Collect points by shopping at Vans and engaging with us via the app. You will earn 10 points for each dollar you spend.

REWARDS FOR FAMILIES

Convert your points into monetary rewards applicable to your future purchases. Enjoy a reward of $5 for every 500 points you redeem.

EXCLUSIVE ACCESS

Gain access to special products and promotions reserved solely for family members.

SIMPLE SHOPPING

Discover the latest offerings through a refreshed shopping experience within the app.

ALL IN ONE LOCATION

Access everything related to the Vans Family conveniently along with quick shopping and checkout functionalities within the app.

PREFERENCES SAVED

Your sizing, interests, billing, and shipping details will be remembered for your convenience.

TRACK YOUR ORDERS

Keep track of your order information and shipping details all in one location.

CUSTOMIZE YOUR GEAR

Create personalized designs for your Vans merchandise that reflect your style and creativity.

Discover technology

Biobased foams

All Vans biobased foams are made with at least 25% material partially derived from plants and are USDA Certified Biobased.

Rubber (natural & regeneratively grown natural)

The natural rubber sourced by Vans comes from living trees, is renewable, and non-deforestation. Ethos™ Verified Regenerative Rubber, sourced by Vans, comes from farms dedicated to regenerative practices and outcomes that benefit ecosystems and strengthen local communities, creating a positive impact beyond the product itself. Ethos™ Verified Regenerative Rubber

Recycled, renewable, & regenerative textiles

To qualify for our internal sustainable design standards, Vans apparel and accessories contain one or a blend of man-made cellulosic fibers, organic cotton, recycled nylon and/or recycled polyester.

Our goals

The future of our planet is being decided in every present-day decision we make. As a brand rooted in youth culture, we recognize the responsibility we have to protect the environment for future generations.

While there is more work to be done, here is what we are committing to as we strive to create a brighter future for our environment, our communities, and our planet.

100% of top 4 CO2 impact materials will be Regenerative, Renewable, or Recycled by 2030

Van’s top four CO2 Impact Materials are Cotton, Polyester, Rubber, and Leather

100% Recycled content for key product packaging by 2025 & zero plastic packaging waste by 2030

All *key product packaging to be 100% recycled content or eliminated by 2025

*Product packaging:

Paper: shoe boxes, paper wrap, hang tags, sandal hangers, inserts

Plastic: polybags (retail & samples), shoelace bags, sandal bags

All plastic product packaging will be recycled = nothing in a landfill by 2030

Create and scale circular product by 2030

This means:

Intentionally designing select product for disassembly, reuse, and recycling

Collecting used product and establishing recycling, resell, or donation pathways for all materials

Creating new select products from recycled materials

Frequently asked questions

Where is my order?

Visit our Check Your Order Status page

Enter your (order number) & (email address)

Click "order information" to view order tracking and details

Please note that items in your order may ship separately.

Do you offer exchanges?

Vans does not currently offer online exchanges, but  please contact Customer Support and we'll be happy to help. You may exchange an online order in any Vans store or Vans Outlet. If you choose to exchange in store, we recommend calling your local Vans retail store in advance to confirm they have the item you are looking for.

What is your return policy?

Returns for online Vans.com orders can be initiated within 30 days of purchase.

Custom products are not subject to return. Purchases made at a Vans retail location are currently unable to be returned via mail and need to be returned to a Vans retail location.

Certain items are designated as final sale and not eligible for returns. A "Final Sale. No Returns" callout, noted on the product, will indicate whether an item is final sale.

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. Refunds are issued to the original form of payment. If you originally made your purchase with Klarna or a Vans gift card, please see see the "Can I return my Klarna order?" or "Can I return my purchase made with a Vans gift card?" FAQs.

Extended Holiday Return Policy: 

Orders placed after 11/1/2025 will have an extended return period through January 31, 2026. 

For more info on ways to return, check out our Returns page!

What is your Price Adjustment Policy?

If you grab something from Vans.com or the Vans Family app and the price drops within 14 days, we’ve got your back. Visit our Price Adjustment Policy page to learn more about eligibility and how to request an adjustment. 

How do I cancel or change my order?

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product in-store or by mail.