Urbanic - Sustainable Fashion for All

Description:

Welcome to Urbanic - where the future is bright. Urbanic is a natural, vibrant, and dedicated fashion brand that celebrates your unique individuality. We're thrilled to present our curated collection of premium women's clothing and accessories designed to embrace diverse styles and personalities, all at fair prices. From chic tops to stunning dresses, trendy bottoms to beachwear and activewear, we've got something for every occasion.

In addition to providing top-notch fashion, we take our responsibility towards the planet seriously. Embracing cutting-edge technologies and a digitized supply chain, we strive to be a more responsible choice in the fashion industry.

Here's what makes us truly irresistible:

- Hassle-Free Shipping: Enjoy the convenience of free shipping, so you can focus on what matters most – looking fabulous!

- Easy Returns: Not loving your purchase? No worries! Our easy returns process comes with free pickups to make your experience seamless.

- Secure Payment Options: Your safety is paramount, and we offer secure payment options, including free Cash on Delivery for added peace of mind.

- Hit Refresh: With hundreds of new arrivals every week, you'll always discover something fresh and exciting to elevate your wardrobe.

- Wish List: Found something you adore but not quite ready to take the plunge? Save it to your wish list and revisit it later!

- Manage Your Account: Stay organized and easily access your orders, coupons, and wish list all in one place – because being stylish should also be effortless.

FAQ

1. How do I pay using a credit/debit card?

We accept payments made by credit and debit cards issued in UK as well as 21 other countries.

Credit Cards:

You can make payments using Visa, MasterCard, and American Express credit cards. To complete your payment using a credit card at checkout, you will need to provide your card number, expiry date, and either the three-digit CVV number (located on the back of your card) or the four-digit CVV number (for American Express cardholders). After entering these details, you will be directed to your bank's page to enter your online 3D Secure password for added security.

Debit Cards:

We also accept payments made using Visa, MasterCard, and American Express debit cards. To make a payment using your debit card at checkout, you will need to provide your card number, expiry date (optional for Maestro cards), and the three-digit CVV number (optional for Maestro cards). Subsequently, you will be redirected to your bank's secure page to enter your online password (provided by your bank) to finalize the payment.

2. Is it safe to use my credit/debit card on Urbanic?

Your online transactions on ABC are conducted with the utmost security, employing the highest levels of transaction security available on the internet. We utilize 256-bit encryption technology to safeguard your card information during its secure transmission to the respective banks for payment processing.

All credit card and debit card payments on ABC are processed through reliable and secure payment gateways managed by leading banks. To further enhance security, banks have implemented the 3D Secure password service for online transactions, adding an additional layer of protection through identity verification.

3. How do I cancel my Order?

If you placed your order through the Urbanic App, you can follow the steps below to cancel it:

You have the flexibility to cancel an order directly from the Urbanic app, provided this is where you made the order and it has not yet been packed in our warehouse. Simply navigate to the 'My Orders' section within the 'Account' page to initiate the cancellation process. Any amount paid for the canceled order will be refunded to the same card used for the initial payment. Should you encounter any difficulties or have inquiries, please do not hesitate to reach out to our support team via email at support.uk@urbanic.com.

4. What is Urbanic’s Shipping Policy?

At Urbanic, our goal is to provide you with products in impeccable condition and deliver them swiftly. Additionally, for all orders totaling ￡50 or more, we offer complimentary doorstep delivery. For orders below ￡50, a nominal shipping charge of ￡3.9 will apply.

In the event of an order cancellation (prior to shipment from our warehouse), loss, or non-delivery to your designated location, we will issue a full refund, including any paid shipping charges, if the payment was made online.