Secret Shopper ® - Shop assignments & surveys

About Secret Shopper® App

The Secret Shopper® App is the official mobile tool developed by Secret Shopper® for registered mystery shoppers. It is designed to help shoppers assign shops, follow shop instructions, complete evaluations, upload proof, and submit reports directly from a smartphone.

Mystery shoppers are independent contractors who evaluate businesses in person, by phone, or online to assess customer service, cleanliness, and overall operations. The Secret Shopper® App makes that workflow portable: instead of managing everything from a desktop, shoppers can work on the go while staying synced across devices.

Main features of the Secret Shopper® App:

• View and schedule available shops
• Read shop instructions before starting an assignment
• Get driving directions and turn-by-turn navigation to the shop location
• Take photos and upload digital images as report evidence
• Submit completed shop reports from your phone
• Switch seamlessly between phone, tablet, and desktop
• Search shops by your current location
• Contact a coordinator about scheduling or support

Important: the app is for existing registered shoppers. If you want to become a Secret Shopper®, you must apply on the official website at https://www.secretshopper.com and click Apply to Shop.

How to Use the Secret Shopper® App：

Follow this simple workflow to start assigning and completing shops with the app:

Apply on the website first

The app does not handle shopper registration. Create your shopper profile on secretshopper.com, then log in to the app once accepted.

Search shops near you

Use the location-based search to find available assignments in your area. Availability changes regularly depending on client demand.

Review shop instructions carefully

Before accepting, check payment, requirements, purchase requirements, report questions, and deadlines. Each shop has its own instructions.

Schedule the shop

Assign a shop date that fits your schedule. Most reports are due by noon Central Time the day after the shop date unless stated otherwise.

Complete the visit or evaluation

Visit the location, make the required call, or complete the online evaluation exactly as instructed.

Capture photos and notes

Use your phone camera to upload required images such as receipts, business cards, or location proof.

Submit the report in the app

Finish the survey, upload attachments, and submit. Approved shops become eligible for payment according to Secret Shopper®’s payment schedule.

Tip: treat the Secret Shopper® App like a field toolkit—read instructions first, keep proof organized, and submit on time to avoid rejected shops.

Secret Shopper® App FAQ

1、Is the Secret Shopper® App free?

Yes. The app is free to download and is provided for registered Secret Shopper® shoppers.

2、Can I sign up inside the app?

No. Registration is done through the Secret Shopper® website. The app is for assigning shops and submitting reports.

3、Who can become a mystery shopper?

Applicants must be at least 18 years old, reliable, detail-oriented, and able to write clear reports. No previous mystery shopping experience is required.

4、Am I an employee?

No. Shoppers are independent contractors, not employees of Secret Shopper®. You choose which assignments to accept.

5、Do I have to pay to join?

No. Secret Shopper® does not charge any fee to become a shopper. Some shops may require a purchase, but that cost is reimbursed or included in the shop payment.