삼성서울병원 - Healthcare Scheduling & Access

[Introduction]

The Samsung Seoul Hospital app offers various features to ensure a convenient experience for patients, including schedule information, appointment registration, waiting status check, location guidance, payments, and document issuance.

[Key Features]

1.Schedule Information

: View today’s appointment timeline and receive notifications based on your order.

2.Appointment/Examination Registration

: Register through your smartphone without waiting at the reception desk.

3.Waiting Status Check

: Easily check outpatient/examination waiting status from anywhere.

4.Location Guidance

: Confirm the location you need to go to.

5.Payments

: Enjoy seamless mobile payment options.

6.Prescription Information

: Check prescription preparation status and send prescriptions to external pharmacies via smartphone.

7.Document Issuance Center

: Issue PDF copies of medical records and certifications.

FAQs

[Medical (Health) Checkup] Business Hours

8am to 5pm on weekdays, 8am to 12pm on Saturdays. Closed on Korean national holidays.

[Medical (Health) Checkup] What medical checkup items are available at the International Medical Center?

The International Medical Center provides 1. Company medical checkup, 2. School medical checkup, and 3. Annual medical checkup services. This service is only provided when a checkup form is issued at the time of treatment.

[Medical (Health) Checkup] Can I receive an annual checkup with an insurance payment guarantee?

The International Medical Service Center provides cashless services, and if the patient applies for a payment guarantee from the insurance company after the appointment is successful, the International Medical Service Center will directly charge the insurance company for the necessary expenses.

However, this service is limited to annual medical checkup items covered by the insurance company, and medical checkup items not covered by the insurance company must be paid by the patient himself. The Health Checkup Center does not provide cashless services. Therefore, if the patient chooses a medical checkup package, he must pay for it himself and then reimburse the insurance company directly.

[Medical (Health) Checkup] Can I get a medical checkup at the International Medical Center?

There are two ways to get a medical checkup. The first is to consult with a doctor at the International Clinic. After understanding the patient's condition and wishes, the doctor will formulate a personalized physical examination based on the patient's age and medical history. If the patient wishes, the physical examination can be carried out on the day of treatment. The second is to choose a one-day physical examination package without consulting a doctor, and then go to the health examination center.

[Concierge Service] What languages are available for translation services?

English, Arabic, Russian, Mongolian, Chinese and Japanese.

[Concierge Service] Does the hospital have religious facilities?

The hospital has religious rooms specially prepared for Catholics, Christians, Buddhists and Muslims.

[Medical Records] Can I receive a test result sheet or CD abroad?

The test result sheet can be sent to your private email address. If it is a CD, you must come to the hospital to request it or ask an acquaintance to come to the hospital to request it. If you need to send the CD abroad, please pay the CD fee and DHL fee, and the hospital will send the CD.

[Medical Records] What procedures are required to request medical records?

Please come to the hospital and ask the nurse in charge.

[Payment and Insurance] Where to pay?

The cashier at the International Medical Service Center.

[Payment and Insurance] Can I pay in US dollars?

Payment can only be made in cash and credit cards in Korean won. You can exchange US dollars into Korean won at Shinhan Bank in the hospital.

[Payment and Insurance] What insurance do you have?

What are the procedures for applying for a payment guarantee? If your insurance company has signed a service agreement with the International Medical Service Center, please contact your insurance company before visiting the hospital. See "Payment and Insurance"

[Payment and Insurance] Can I know the cost of examinations and surgeries in advance?

After receiving the prescription and examination form, you can go to the cashier to confirm the examination fee. The estimated cost of the surgery will be told to you during the hospitalization consultation, but the specific cost of the surgery can only be determined after the surgery, and the specific total cost can only be determined when you are discharged from the hospital.

[Hospitalization] Do I need a caregiver during my hospitalization?

Patients who have difficulty moving during treatment and patients who have just undergone surgery must be accompanied by a caregiver. If you have difficulty finding a caregiver during your hospitalization, the hospital will help you contact a caregiver agency. One caregiver is allowed to accompany you during your hospitalization.

[Hospitalization] Is there wireless Internet access?

Private rooms have free in-room internet. Other wards can rent WIBRO for 10,000 KRW per week. Free wifi is available in the hospital lobby.

What's new

Update History v19.42

[App Permission Information]

This section provides guidance on the access permissions used by the app.

Permissions are classified into mandatory and optional categories; you can use the app even if you do not consent to optional permissions.

■ Optional Permissions

· Notifications: Used for notification services such as appointment reminders.

· Phone: Used for connecting to the customer service and hospital phone line.

■ If you are using a smartphone with an Android OS version below 6.0, all optional permissions may be treated as mandatory permissions. In this case, you should upgrade your operating system to 6.0 or above and reinstall the app to set permissions correctly.

■ For smartphones with an Android OS version below 13, notification permission may also be treated as a mandatory one. You must upgrade to Android 13 or above and reinstall the app to configure permission settings correctly. Furthermore, according to privacy regulations and healthcare laws, notification messages for medical purposes may be sent without your consent (Reference: Guidelines for the Protection of Personal Information in Medical Institutions - Ministry of Health and Welfare).

■ If you are using an already installed version of the app, you will need to uninstall and reinstall it to adjust the permission settings.

※ The Samsung Seoul Hospital app requests only the minimum necessary permissions to ensure smooth usage.

※ While optional permissions are not required for service use, some functionalities may be limited without them.

※ To change permissions: Go to your phone settings > Application management > Samsung Seoul Hospital > Permissions.

[Important! Please Check]

- Your Samsung Seoul Hospital app account (ID) is the same as that used on www.samsunghospital.com.

- The app can be used in both WIFI and 5G/LTE/3G environments, though data charges may apply depending on your plan.

- Service usage is unavailable on devices with modified operating systems, such as rooted devices.

- Please continue to update the application for optimal stability.