OneService - Neighborhood Feedback & Reporting

The OneService App serves as a user-friendly platform that enables you to provide feedback at any time and from any location.

- Enhance your community by offering feedback

Address issues related to cleanliness, pest control, and the upkeep of green spaces and infrastructure using this App. We will ensure that your feedback is directed to the appropriate Town Council or relevant authorities, so you won't need to specify which agency is accountable!

Get the OneService App and log in with your Singpass account to begin making improvements in your community today!

KEY APP FEATURES

Report community issues such as:

- Maintenance of facilities in HDB estates

- Unauthorized parking

- Cleanliness issues

- Conditions of roads and footpaths

- Wildlife and bird-related concerns

- Pest problems

- Smoking in restricted areas

- And much more!

ABOUT ONESERVICE

This app is part of the Smart Nation Initiative created by the Municipal Services Office, which collaborates with 17 Town Councils and 10 governmental bodies:

- Building and Construction Authority (BCA)

- Housing and Development Board (HDB)

- Land Transport Authority (LTA)

- National Environment Agency (NEA)

- National Parks Board (NParks)

- People’s Association (PA)

- PUB, the National Water Agency

- Singapore Land Authority (SLA)

- Singapore Police Force (SPF)

- Urban Redevelopment Authority (URA)

FEEDBACK

To share your thoughts on the OneService App, please submit it as a case through the app.

About Us

The Municipal Services Office (MSO) was set up on 1 October 2014 to improve the Government's overall coordination and delivery of municipal services.

Ms Sim Ann, Senior Minister of State for National Development and Foreign Affairs, oversees the MSO.

Municipal services are services that pertain to the upkeep and improvement of the living environment for residents and the general public.  These include managing the cleanliness of public areas, maintenance of greenery and local infrastructure such as roads and footpaths.

The MSO works with its partners, public agencies and Town Councils, to improve feedback management and service delivery for these municipal services. The MSO continuously reviews and finetunes work processes to better manage and address public feedback on municipal issues, so that the cases can be resolved effectively and in a timely manner. In particular, the MSO takes the lead to coordinate with public agencies and TCs to develop systemic solutions to resolve complex issues which cut across different public agencies and TCs, so as to better serve residents and the general public.   

The MSO also supports the transformation of the municipal services sector by leveraging technology, building capabilities, and inculcating a OneService culture among its partners. To build a better living environment for all, the MSO engages the community to facilitate ground-up initiatives and promote stronger civic responsibility.

In line with these objectives, MSO launched the Integrated Municipal Operations Pilot in 2022 to reorganise and streamline the delivery of high-volume common municipal services, focusing on residents’ needs rather than agency lines. These include cleaning, greenery maintenance, pest and vector control, and maintenance of small-scale infrastructure. This integrated approach has resulted in faster detection and better resolution of issues, leading to increased resident satisfaction. 

MSO is also piloting a mediation-first approach to address severe neighbour noise and hoarding cases through a dedicated Community Relations Unit (CRU). The CRU is part of an inter-agency effort to enhance the Community Disputes Management Framework, aimed at strengthening the community’s ability to maintain harmony amongst neighbours. Click here to find out more information on the CRU.