My Airtel - Manage Airtel accounts & services

The My Airtel App is a versatile and complimentary tool that allows you to effortlessly manage all of your Airtel Prepaid and Postpaid connections from your mobile device. Utilizing advanced technology, the app has undergone a complete makeover to offer an improved user experience featuring a smoother interface, new services, and appealing offers.

Within the My Airtel App, you can:

- Handle Accounts: Manage your Airtel Prepaid and Postpaid accounts with ease.

- Check Usage: Review detailed information about your account activity.

- Manage Packs and Plans: View and oversee your active and available packs and plans.

- Personalize Services: Customize your experience with various Value Added Services.

- Set Bill Reminders: Ensure timely payments for your postpaid bills with reminder notifications.

- Use e-Services: Conveniently utilize a range of electronic services.

- Activate IDD & Roaming: Turn on international direct dialing and roaming features.

- Profile Management: Update your personal profile for tailored services and promotions.

- Locate Service Partners: Find nearby Airtel Service Partners and locations.

- Access FAQs: Get insights and answers to frequently asked questions.

- Live Chat Support: Communicate with an Airtel agent via live chat for assistance.

- Select Preferred Language: Navigate the app in English, Sinhala, or Tamil.

Enjoy swifter browsing experiences and manage your Airtel services effortlessly. Download the Airtel app today to explore its convenience firsthand. Your opinions matter—feel free to share any inquiries or suggestions.

FAQ

What is My Airtel App?

The My Airtel App is a comprehensive, free platform designed to manage all your Airtel Prepaid and Postpaid connections conveniently from your mobile device. Leveraging new technology, the app has been fully revamped to provide an enhanced user experience with a more fluid interface, additional services, and exciting new offers.

What can I do on My Airtel App?

With the My Airtel App, you can:

Manage Accounts: Easily handle your Airtel Prepaid and Postpaid accounts.

Check Usage: Monitor detailed account activity.

Manage Packs and Plans: Access and manage active and available packs and plans.

Personalize Services: Tailor your experience with Value Added Services.

Set Bill Reminders: Never miss a postpaid bill payment with reminders.

Use e-Services: Access various electronic services conveniently.

Activate IDD & Roaming: Enable international direct dialing and roaming services.

Profile Management: Update your profile for personalized services and offers.

Locate Service Partners: Find the nearest Airtel Service Partners and Service Points.

Access FAQs: Get answers to frequently asked questions.

Live Chat Support: Raise queries via live chat with an Airtel agent.

WhatsApp Support: Get assistance through WhatsApp chat.

Select Preferred Language: Choose from English, Sinhala, and Tamil for app navigation.

Experience faster browsing speeds and seamlessly manage your Airtel services.

How do I download the My Airtel App?

Click  https://www.airtel.lk/get-app/ and select your dedicated store to download. We are available on Apple App Store, Google Play Store and Huawei AppGallery.

How can I give feedback about my experience using the My Airtel App?

You can rate us and submit your comments through the App. From the home screen navigate to Menu > Give Feedback

Additionally, you can search for My Airtel App on your dedicated store (Apple App Store, Google Play Store and Huawei AppGallery) and select ‘Write a Review’.

How can I add another connection to My Airtel App?

You can add other prepaid and postpaid numbers conveniently.

Navigate to My Profile from the homepage and tap on My Connections. From there, select Add Number and enter the mobile number you wish to add.

You will receive an authentication SMS (OTP). Enter the code and you are ready to use the added number.

What are the handsets/operating systems that support My Airtel App?

Currently, My Airtel Self Care Application supports:

– Android devices running on Android 4.4 and above

– Apple iOS devices running on iOS 9 and above

Will I be charged for using the My Airtel App?

No, accessing the My Airtel App is free of charge.

However, you will be charged standard data rates for accessing the external links inside the App.

How do I make a reload/recharge to my number?

Navigate to Packs & Reload from the main menu or Quick Access Button and click on Reload. You can reload your number or any other number as well.

You can top up your number & activate packs using credit/debit cards, recharge cards & with the available Main Account Balance.

Using Credit/Debit Cards – Enter the amount and select Reload.

Recharge Cards – Enter the PIN and select Proceed.

Pack Activation – Select the preferred pack or enter the denomination to activate the pack.

You have the option of using online payment methods or packs can be activated with the available Main Account Balance.

How do I view all VAS services active on my number and deactivate services I don’t need?

Using the My Airtel App, navigate to Menu > Entertainment > My Services to see the list of currently active VAS services.

From there you can simply tap on the toggle button (on the right) of the VAS services you don’t need and confirm your deactivation by selecting ‘YES’ when prompted.

I changed my mind and wish to reactivate some VAS services. How do I find all VAS services?

Using the My Airtel App, navigate to Menu > Entertainment > VAS to see all VAS services.

From there, explore and tap on the toggle button of your preferred VAS services to activate them.

Click https://www.airtel.lk/lifestyle-services/ to quickly explore all our VAS services.