Matkahuolto Paketit - Parcel tracking & management

Other than that, it operates flawlessly!

Monitor your package online

Utilize the application to oversee your orders from various online retailers. You'll receive alerts when the package is shipped, approaches your location, and is ready for pickup.

Send your package with ease

The app allows you to dispatch a package anywhere within Finland or even internationally. Since it remembers your most recent address, resending packages to your preferred destination is incredibly convenient.

Oversee your parcel management

If you change your mind, you can arrange for home delivery through the app. Additionally, you have the option to purchase extended holding time.

Find customer support

Return your package

This app simplifies the process of returning a package, such as one ordered from an online store.

Modify parcel details even while in transit

You can keep track of your package and update delivery details even after it has been sent out.

Get the application and use it to handle all your Matkahuolto parcels.

Frequently asked questions

Passengers

Timetable inquiries

The feedback form cannot be used for timetable inquiries. Where can I find the timetable information?

The timetables are available in Timetable Search on Matkahuolto’s website and from the service number 0200 4000 (€1.98/min + local network charge).

Why does Timetable Search show the message “Your search did not return any results”?

The message may due to one of the following reasons: 1) The chosen route may not have a direct bus or transfer connection confirmed by the bus operator. 2) The chosen route or all of its legs may not be run on the particular day you selected. 3) The departure date falls outside the range of dates covered by the current timetable and the timetables including the requested date have not yet been stored in the database.

What do the abbreviations like th, las and ras in the timetables stand for?

as = station

kk = village centre

kko = church

las = bus station

ras = train station

th = roadside stop, often at a crossroads leading to a village or city along a main route

Letters P (north), I (east), E (south) or L (west) after the stop name indicate the direction of the bus. For example, P means a northerly direction.

My journey includes a transfer but the time available for the transfer according to the timetable is 0 minutes. Will I make it?

The transfers listed in the timetable search have all been checked and verified. It may be a good idea, however, to let the driver of the first bus know about your upcoming transfer, so he/she can inform the transfer bus driver that there is a transfer passenger coming in case there is a delay.

Why can’t I find the late night bus in Timetable Search?

Timetable Search is based on dates. Each day starts at 00:00 and ends at 23:59. Departures leaving after 00:00 are found under the next day’s date.

The Timetable Search indicates that no Online Tickets will be available for the service. Is it possible to buy tickets through other sales channels?

Tickets can also be purchased at Matkahuolto terminals, as well as on the bus. The price of a ticket purchased on the bus may differ from the prices indicated on Matkahuolto’s website.

Do the ticket prices indicated on Matkahuolto’s website also apply when I buy the ticket on the bus?

Prices may differ from the prices show on the website if you buy the ticket from the driver.

Why can I no longer find Special Offer eBus Tickets in Matkahuolto’s online ticket shop or the Trips and Tickets app?

The Special Offer eBus Ticket has been renamed the Saver Ticket. You can now find Special Offer eBus Tickets in our sales channels under the name Saver Ticket.

Can I make use of multiple discounts on the same trip?

Passengers are entitled to only one discount at a time. For example, if you travel with a Saver Ticket, you are not entitled to a student discount.

I’ve bought an Online Ticket and I can’t travel. Can I change or cancel my Online Ticket?

Online Tickets can be cancelled up to 24 hours before the start of the journey. A return ticket may be cancelled in whole or in part at the latest 24 hours before the start of the outward journey. If the journey is on a weekend or a public holiday or the following working day, the cancellation must be requested on the previous working day. A service fee of 9,50 € will be charged for the service. Only one cancellation per booking number is allowed. Cancellations can be made using the Online ticket cancellation form. It is not possible to make changes to an online ticket.

Is a person accompanying a handicapped or sight-impaired person entitled to a discount or free bus ride?

If a disabled person or person with reduced mobility is unable to travel alone because of disability or reduced mobility, the person must be accompanied by a travel companion. The companion may travel together with the person being assisted free of charge if the total length of the service from the point of departure to the destination exceeds 250 km even if the trip they actually take is shorter than that. The conditions and instructions for booking a trip may vary from one operator to another, so it is advisable to inform the operator of your trip well in advance, at least 36 hours before departure. Check the length of the service and the contact details of the bus company in the Timetable Search of the Matkahuolto website by clicking the round i button next to the desired service. It's not possible to book a free ticket for a travel companion from the Matkahuolto online ticket shop.