Luxer One - Delivery Management App

The chat support isn’t working, so here’s my review. This service aims to make picking up packages easier, but the main screen has a glitch. I can’t access the option to unlock the door. Instead, I have to request a temporary access code on the panel. It sends it to me via text just to get into the room. Improving residents' package management is great, but making us wait for something so simple feels frustrating. Please fix this issue.

This app makes life a breeze! Connecting it to your locker system at the apartment is a snap. Once you set it up, it keeps you updated on package deliveries and tells you exactly which locker to check. The whole experience feels simple and really easy for anyone to use.

At first, the idea was amazing and everything worked smoothly. Now, using the in-app "open door" button is hit or miss, failing about half the time. It often doesn't unlock the door and prompts me to contact support. When that happens, I can only exit by saying I’m “done,” which clears my package list. To get my packages, I need to request a new code each time. On the bright side, scanning the QR code through the kiosk never fails. The in-app button is just too unreliable now.

The app has started failing often. Sometimes I just receive texts instead. Recently, the one-time access code and locker screen vanished. No updates come through anymore. Everything reroutes to my wife's account. The app lacks a clear way to sync with a Luxer room or locker. No solution is in sight.

Locker boxes can be a hassle. Most of the time, they work just fine, but there's that other 25% where everything goes haywire. Packages go missing. Sometimes I hear nothing about them. The carrier lets me know my package is in the Luxer Box. But no alert from the system at all. It’s frustrating when I have to sign in again or deal with registration issues. They really should monitor their system closely and make updates regularly. There’s been some improvement lately. Things are getting better, but there’s still a lot to fix!

The app has been a mess lately. For the last few days, it’s stuck on the loading screen. Clearing the cache did nothing. I even tried reinstalling it, but now it freezes at the login page. Luckily, I still get my codes via text, so I can pick up my packages. But seriously, come on, LuxerOne. Paying $9 a month for this kind of service is frustrating. The app feels lost and just doesn’t work as it should.

The app just sits on the opening screen, stuck in loading mode. It never moves or changes. It's frustrating to see how this company continues to hold onto its contracts. I'm determined to push for change at my apartment complex. Others need to join me in this effort. An unreliable and useless service shouldn't be accepted as normal in business.

I used to be really tough on this app. Now it feels completely different. No more crashes when I deny the "Scan nearby devices" permission. I can walk down the stairs without getting logged out. Everything runs so much faster and smoother. Since the update, I haven't faced any issues at all. It's a breath of fresh air!

Everything with the app and notifications runs smoothly. My apartment management handled all the setup. I just needed to create an account using my email address. A useful detail is that packages are organized by resident. For instance, my wife and I have our own accounts and receive individual notifications for our deliveries. Sharing the manual code for the kiosk is straightforward, making it easy to manage. Overall, I feel very satisfied with the system.

This system really suits my needs. I love getting the locker code through text and app notifications. The signal in my apartment garage is weak, so this makes things much easier. Luxer One's customer service stands out too. I've called them a few times when I had trouble with a locker door not opening after entering the code. They quickly reset it for me, and the next try went smoothly.