iCineStar - Movie bookings & info

Overview

The CineStar app is a movie ticketing and cinema service app designed for users of the CineStar cinema chain. It allows users to quickly browse the latest schedules and movie times for all cinemas, select seats and purchase tickets online, track their viewing history, and access a membership points system. The app also displays trailers and cinema announcements, keeping you up to date with the latest releases and promotions. Installation is free and available for cinemagoers in Croatia, Serbia, Bosnia and Herzegovina, Kosovo, and other regions. It's a valuable tool for cinemagoers who enjoy watching movies and easily book tickets on their mobile phone.

The exciting CineStar app brings the world of cinema right to your fingertips, no matter where you are.

Download the completely free CineStar mobile application!

What you can do in this app？

-- With this app, you can locate the nearest CineStar cinema, whether you're in Croatia or Bosnia and Herzegovina, and get information about the films currently showing along with their schedules.

-- Have you already chosen which movie you'd like to see? If so, the app will provide a list of the closest CineStar locations where you can check the times for the film that works best for you.

-- If you're looking to purchase or reserve tickets, you can do so through the app quickly and securely with your Stars Club 2X Bonus card or a credit card. Once you launch the app, your selected seats are reserved in just two clicks! You can find the barcode for your purchased tickets and reservations in the My iCineStar section.

-- You can also watch trailers, learn about the main actors in all the latest film releases, and discover what’s coming soon to theaters.

-- We have prepared a rich photo gallery featuring scenes from films as well as behind-the-scenes content.

-- CineStar, the largest cinema operator in Croatia, provides you with five-star cinema service and technology in 10 multiplexes across the country, boasting 81 auditoriums equipped with comfortable seating and the latest technology! Catch the newest hits in the dominant IMAX format or experience true realism with realD3D technology. Enjoy an enhanced viewing experience in CineStar eXtreme or treat yourself in our Gold Class cinemas.

-- There are various ways to save at CineStar, including Loyalty cards, weekend matinees starting at 11 AM priced at 20 HRK, family packages, and the My CineStar Wednesday offering tickets for only 19.90 HRK. Don’t forget to request the code for My CineStar Wednesday through the app!

Features of the app include:

- Find your nearest CineStar multiplex

- View showtimes and dates for currently showing films

- Reserve and purchase your cinema tickets plus seat selection

- Access your reservations and purchased tickets in the My iCineStar section

- See what will be showing soon in CineStar cinemas

- Watch movie trailers and view photos

- Share movies with friends via Facebook, SMS, or email

- Schedule of IMAX films

- Top-up your Stars Club 2X Bonus card easily and securely

- Retrieve your ticket barcode on your smartphone screen, no printing required

- Request a code for My CineStar Wednesday

- Learn about the Loyalty program

FAQ

1.How to register or become a STAR CLUB member?

On the home page, select the REGISTRATION button to access the registration form. Enter your details in the form and click 'Accept and register'. It is mandatory to accept the General Terms and Conditions. After filling out the form and confirming registration, an e-mail containing a link to activate your user account should arrive at your e-mail address within 5 minutes of completing the registration. The link must be confirmed within 24 hours of completing the registration, since after the specified time has expired, the link ceases to be active and registration with an unconfirmed link is considered unsuccessful. In case the e-mail has not arrived, be sure to check the spam folder in your e-mail inbox.

2.How to apply for a new password?

On the home page, select the LOGIN button where you can select the option "Forgot your password?" Enter the e-mail address you registered with in the form to receive a link to change your password by e-mail. Your password must not be simple, it must contain at least 8 characters (numbers and letters) and at least one special character and one number. '*' (asterisk) and '' (space) are not allowed. The password must not contain personal data (name, surname, e-mail, home address, phone number, date of birth), numbers in a row or identical numbers, letters in a row or identical letters and also words such as: password, password, CineStar, cinestar, etc. The system will not allow you to change your password or log in with it, if it does not meet the security requirements. Blitz-CineStar is not responsible for cases of misuse of the user's password, but immediately after you report the misuse, they will act to protect your rights.

3.How to change my personal information？

Once you have successfully accessed your account by selecting the LOGIN option on the home page, you can modify your account information by clicking on 'My Information'.

4.How to buy tickets？

To purchase tickets online, prior registration is required. You can buy tickets on the website by clicking on 'Choose your CineStar' and choosing the desired movie, date and seat. Through the application, it is necessary to select the desired CineStar cinema, then the film and the date. After selecting a seat, the system will redirect you to the CorvusPay interface for online payment. If you encounter a problem during the purchase, please send us a screenshot along with a short description of the problem to e-mail info@cinestarcinemas.eu

5.How do I transfer tickets from the old system to my STARS CLUB account, when is the expiration date?

All members of the previous Loyalty system who have bonus tickets (regular or 4DX tickets) on their card (physical or online) can manually transfer them to the new user account that is part of the new STARS CLUB program. The same can be done by logging into your user account, and after registering on the new STARS CLUB system. To transfer the ticket balance, the existing user card number and the corresponding PIN are required. All tickets can be transferred to the new account, and can be used online or at the cinema box office. Bonus tickets transferred to a new user period must be used within 5 years from 11.11.2024. after which they are deleted from the user account.

6.What will happen to the funds in the old card, when can I use them?

All members who have funds on their user card can use and spend them no later than 5 years from 11/11/2024, exclusively at the cinema box office. The funds CANNOT be transferred to a new user account together with bonus points and bonus tickets, but remain on the user card until the deadline specified above. If the funds are not spent by the specified deadline, they are deleted from the user card, which is anonymized and locked for further use. Points are not accumulated while using funds on user cards.

7.How to use the old system's B2B bonus tickets and when are they valid?

All members who have active B2B tickets on their B2B user card, the funds are valid for 5 years from 11/11/2024, exclusively at the cinema box office. B2B tickets CANNOT be transferred to a new user account along with bonus points and regular bonus tickets, but remain on the user card until the deadline specified earlier in the text.

8.Which benefits can customers transfer to the new STARS CLUB account that they have retained on their old card?

All existing users who are owners of user cards are allowed to transfer benefits (bonus points and bonus tickets) to a new user account, except for funds in EUR that remain on the user card and can be fully used within 5 years from 11.11.2024 exclusively at the cinema box office.

9.From what date can old cards not be topped up or points collected?

From 11.11.2024, top-up of user cards is no longer possible, as well as the collection and exchange of points for products.

10.Which products and services cannot collect points in the new system (star rating)?

Stars cannot be collected for: group discounts, school screenings, coffee for employees, special prices and Business screenings and other content determined by CineStar.

11.How to transfer benefits to a new account in the new loyalty system?

Benefits can be transferred to a user account (website, iCineStar application) after registering on the new Loyalty system. To transfer benefits, the user must enter the exact number of the existing user card and PIN in the field provided. If the user has forgotten the PIN, it can be changed only at the cinema box office in order to transfer benefits on the website or application.

12.What will happen if the card and funds are not transferred within 5 years from November 11, 2024?

It is not necessary for the user to transfer funds to a new user account, but all funds that are not transferred to a new user account within 5 years from November 11, 2024 will be deleted, and user cards will be anonymized and locked for further use.

13.Can the owner of an existing customer card use the card without transferring funds to a new user account? What are the options for using the card?

The owner of an existing customer card can still use it exclusively at the cinema box office (funds and bonus tickets) without transferring to a new user account, but without the possibility of collecting new points and using previously acquired points, as well as without the possibility of topping up the card. If the user owns multiple customer cards, it is possible to transfer funds from each of the cards to a new user account according to the conditions set out below. • The transfer, or migration of benefits, can be carried out only once per user card, after which the transferred funds on the card are annulled.

14.How do users with an existing account (not a customer card) transition to the new STARS CLUB program? What steps do they need to take when registering for the first time?

Their data is transferred to the new system and they automatically become new STARS CLUB START members. When logging in online for the first time, the system will ask them to confirm their email address and change their password due to the system change, after which they can use all the benefits of the new program.

15.How to know if a transaction was successful when using tickets purchased online?

The content of the e-mail received after a successful purchase contains a QR code that you can show to the employees at the entrance to the cinema. If you receive two confirmations in the email: a confirmation of the purchased tickets and a confirmation from the CorvusPay system about the authorization, the transaction was successful

16.Can I get a refund for the purchased ticket?

Cancellation of purchased tickets or services is not possible. The exchange of a purchased ticket or service for another service is possible no later than an hour before the start of the screening for which the ticket was purchased, exclusively at the box office of the cinema for which the ticket was purchased, except in the case of special promotions (1+1 free, tickets purchased at a special price, etc.), for the same screening due to a change of seat, and tickets purchased in advance, for which neither an exchange nor a refund is possible. Advance sale implies that tickets are released for sale a week or more before the screening date of a film.

WELCOME TO THE CINESTAR CINEMAS WEBSITE... ABOUT US IN BRIEF:

CINESTAR CROATIA

With a joint investment from the largest German cinema operator, Kieft & Kieft, and Blitz film and video distribution, the leading film distributor in Croatia and the countries of the region, the Blitz-CineStar company was founded in 2003, which opened the first and largest multiplex cinema in Croatia - CineStar Zagreb. Today, the CineStar chain in Croatia is spread across 11 cities (5x in Zagreb, Rijeka, Zadar, Šibenik, 2x in Split, Osijek, Varaždin, Dubrovnik, Slavonski Brod, Vukovar and Pula), or 16 locations.

Our Mission

To be the region's finest and largest cinema chain, setting the benchmark for quality and professionalism in all areas of our business – the cinema of choice for our audiences, an ideal employer for our employees, a trusted partner for businesses, and a company committed to social responsibility.

Our Vision

To provide every audience with exceptional value through first-class service and satisfaction, consistently offering the highest quality and broadest selection of films in technologically advanced theaters and the most comfortable seats, maintaining the quality of a five-star cinema. Our values for long-term success are quality, service, trust, innovation, and an understanding of audience needs.

Blitz-CineStar has built and continues to develop the high-quality CineStar brand: CineStar was awarded the "Super Brand" designation in 2008, 2010, 2011, 2015, 2017, and 2018, and the "Exclusive Super Brand" designation in 2016, further demonstrating its exceptional quality. In 2009, the CineStar brand was voted one of the top 30 most trusted brands by consumers; it was also voted one of the top 30 brands in 2011, 2016, 2018/2019, and 2024/2025. CineStar received the Best Buy Award, with Croatian citizens rating CineStar cinemas as the best value for money in the entertainment category in 2018/2019. The award was given for the absolute best value for money (based on overall film quality, cinema service, staff friendliness, lobby equipment and decor, seat comfort, and overall image and sound quality). Blitz-CineStar screens the latest films from the world's leading film studios and introduces new technologies and services that contribute to sustainable profitability and growth. In 2013, the iCineStar mobile app won the silver medal in the prestigious Croatian Mastercard Shopping Mobile App Awards competition. With its unique CineStar 4DX™ cinema and bar concept in Split Shopping Center, CineStar once again demonstrated its technological and innovative leadership in the European cinema industry, receiving the prestigious ICTA EUROPE Award for "Best New Cinema" in 2017.

The International Film Association (UNIC) recognized Blitz-CineStar as Europe's Best Cinema Operator for 2019. Presented at the European Cinema Congress in Barcelona, the award recognizes Blitz-CineStar's commitment to continuously raising industry standards, achieving continuous development, providing the best possible cinema experience, and prioritizing continuous innovation—all factors that have made Blitz-CineStar one of the leading and fastest-growing cinema chains in the region and Europe.

We love movies...that's why we're a Five-Star Cinema!

⭐⭐⭐⭐⭐