Guardian MY - Shopping deals & promotions

Get ready for an AMAZING and THRILLING Shopping Adventure with the Guardian Shopping App. Discover fantastic offers, special promotions, and great value on the most popular products. It's quick, user-friendly, and reliable! Explore it today!

FEATURE

- Over 10,000 health and beauty items available for selection

- User-friendly interface

- Benefit from everyday low prices, along with weekly discounts

- Shop exclusive brands and products

- Access unique e-vouchers, promotions, gifts, and much more!

- Enjoy swift and complimentary delivery across the country

Guardian - the top-choice Health and Beauty retailer, with 500 locations in Malaysia! Get our App now!

Frequently Asked Questions (FAQ)

General FAQs

What is your Customer Service Hotline?

Tel: 03-2777 7100

Operation hours: Mon – Fri, 9am – 6pm

Or you can reach out to us via this link as well https://guardian.com.my/contact-us

Where is your head quarter?

Guardian Health and Beauty Sdn. Bhd. (1101083-T)

Level 11, 8 First Avenue, Bandar Utama, 47800 Petaling Jaya, Selangor.

Inquiries about guardian own brand products

Dear Valued Customers, we would like to update regarding inquiries related to our own brand products. Effective immediately, any questions, feedback or assistance regarding our own brand products, please contact us at our NEW Customer Service Telephone Number (60) 3 2777 7100 while we progressively update our packaging materials.

This announcement will be displayed in-stores and on our official website https://www.guardian.com.my/ during this transition period. Our dedication to providing exceptional customer service remains steadfast as we want to ensure your inquiries receive our prompt attention. 

We apologise for any inconveniences caused. Thank you for your continued trust, support and kind understanding. If you have any further questions or concerns, please do not hesitate to reach us at the new Customer Service number or email guardian.my@dfiretailgroup.com 

How can I receive the latest updates of promotions from guardian.com.my?

You can receive the latest updates by subscribing to our newsletter or social medias so you won’t miss out any of our great deals!

How can I speed up the page’s loading time in guardian.com.my?

You may choose to clear your cache via the below process to help speed up the loading duration

Go to "Settings"

Under "Settings", search and click on "Privacy & Security"

Under "Privacy & Security", search for "Clear browsing data"

Under "Clear browsing data" select the "Cookies and other site data" and "Cache images and files" and Click "Clear Data"

Shipping & Delivery

Terms & Conditions (Free Shipping - No Limitation on weight)

Free Shipping with no limitation on weight is only applicable for Peninsular Malaysia with a minimum spend of RM100

Promotion is exclusive to the Guardian website & mobile app

Upon checkout, the discount will be reflected on check out page

Check the discount value before proceeding with the payment

Guardian reserves the right to terminate, amend or add to any of these Terms & Conditions without prior notice 

What is the standard delivery lead time?

For orders placed before 12:00 PM, please allow three (3) to five (5) days for Peninsular Malaysia, and six (6) to ten (10) days for Sabah, Sarawak and Labuan for processing from the date of the Guardian order acceptance’s confirmation. While the aforementioned represents the standard delivery lead time, occasional delays may occur due to unforeseen circumstances, particularly during festive or peak promotion periods. Therefore, it is advisable to always refer to the delivery time within your "My Orders" section as the final and most accurate indication

Where can I deliver my orders?

At this juncture, delivery service is extended to Malaysia only.

Please note that we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.

Can I change my address upon placing my order?

We regret to inform you that we are unable to support any changes to the chosen delivery location once the order has been confirmed. Hence, we would like to remind you to review your details carefully before submitting your payment.

Can I cancel a paid order?

Before placing your order, you will be able to view the contents and total amount in your shopping cart. Once the order number is generated, any amendments to your order will no longer be possible. Hence, we would like to remind you to review your order carefully before submitting your payment.