Entergy - Bill payments & outage info

Introduction:

The Entergy application enables users to easily pay their bills, monitor outages, and track energy consumption. Entergy upholds core values of safety, teamwork, continuous learning, integrity, and respect. Its human rights philosophy aligns with UN guidelines, and its ethics and compliance program aims to foster a culture of integrity, ensuring compliant operations. It also provides an ethics hotline for reporting issues, with no major violations occurring in 2024.   

We offer 

✨With the Entergy mobile app, customers can swiftly manage their accounts. Upon checking their account balance and payment due date, they can settle their bills with a simple swipe. Additionally, users have the option to sign up for PaperFREE billing, arrange payment plans, and select a custom monthly billing date. Payments can be made as a guest using either a bank account or debit/credit card. 

✨Customers can find outage details via the outage map, through relevant alerts, or by accessing the Entergy Storm Center tailored to their specific area. The app also allows users to report outages or check on their status via text messages. 

✨Gain insights into daily energy usage and expenses or analyze monthly trends. Discover ways to conserve energy and cut costs with helpful efficiency recommendations. 

✨The app provides users with the capability to set and manage notification preferences regarding billing, outages, and usage information through various channels such as text, voice, or email. Users can personalize their dashboard to meet their preferences and quickly access necessary information. Stay updated with the latest news and announcements with just one tap. 

👀Interested in registering your account? Please go to the designated website.

Featured content

⚙️Energy bill toolkit: Tools to help you save money with energy efficiency and bill assistance programs.

⚙️Energy efficiency: Programs and tools to help you save energy and money.

⚙️Entergy Future Ready: Infrastructure investments, clean energy and customer solutions for a better future.

📜2024 Performance Report: Read about our progress towards our common goals.

What's New

The newest version of Entergy is now a standalone mobile app, replacing the previous web platform.

New features include:

• Biometric Authentication – After the initial login with myEntergy credentials, users can enable face or fingerprint recognition for convenience.

• Pay Now – A setup for one-time Quick Pay allows users to complete transactions with a simple swipe.

• Power Status and Estimated Time to Restore – Customers can easily see power status from their home screen after logging in, allowing them to monitor estimated restoration times during outages.

• Outage Map – A new feature designed for mobile devices allows users to track service interruptions based on their customer address or current location.

• Monitor Usage from Smart Meters – Customers equipped with AMI advanced meters can access near real-time updates on their energy consumption and associated costs every 4-5 hours.

• Guest Payment – This feature permits customers to “Continue as Guest,” utilizing their customer account number and QPC code to make a guest payment.

• Map of Walk-in Payment Centers: Find the closest locations based on the user’s mobile device position.

• Learning Videos – Overview and instructional videos for the mobile app are accessible on the More screen or directly on the video platform.

The app includes various means for users to provide feedback, enhancing the overall customer experience:

• Real Time Customer Ratings – Users will see a prompt for star ratings after making payments or when logging out, along with an option to leave comments about their mobile experience.

• Feedback Section – Found on the “More” screen, customers can submit thoughts on the mobile app's functionality, including suggestions for improvements.

Our values and ethics

Our values

At Entergy, we’re committed to a system of shared values that guide interactions with our customers, employees, communities and owners. Our values are the backbone of our workplace culture and support our business operations. These values are: safety, teamwork, always learning, integrity and respect.

1 Safety

2 Teamwork

3 Always learning

4 Integrity

5 Respect

Our views on human rights

Entergy respects the human rights of all individuals. We’re committed to the advancement and protection of human rights in all our operations and we’ve summarized our philosophy in Human Rights Statement.

The document reflects the values Entergy strives to operate by as a business leader, employer and corporate citizen. It’s consistent with the general principles for business enterprises set forth in the United Nations’ Guiding Principles on Business and Human Rights to comply with all applicable laws and respect human rights.

Our ethics and compliance program

The mission of the ethics and compliance program is to:

Promote and foster and organizational culture of integrity, ethical decision-making and commitment to Entergy’s values.

Assure that directors, officers and employees conduct business with the highest standards of integrity and in compliance with all applicable laws, regulations and Entergy system policies.

Provide employees a haven for reporting concerns.

Entergy’s ethics and compliance program maintains the company’s Code of Entegrity. The code is our guide to conducting business ethically and fairly. It outlines key company policies and provides the ethical standards of behavior expected of all employees. We expect every Entergy employee to know and follow the code.

The code and underlying policies are not the only parts of the ethics and compliance program. We have codes of business conduct for temporary workers and suppliers. We provide education for our employees on various ethics and compliance topics. We also identify applicable laws and risks of non-compliance and then decrease those risks through preventive and detective measures and corrective action.

Importantly, Entergy provides a toll-free ethics line, 1-888-257-ETHIC (1-888-257-3844) that allows anyone to report violations of the Code of Entegrity, company policies or any laws and regulations.

You may remain anonymous when reporting your concern. Entergy maintains a policy that any report made in good faith based on a reasonable belief of a known, suspected or potential violation of the law or company policy is protected from retaliation for making the report.

Entergy did not experience any material breaches of the Code of Entegrity, including anti-corruption and bribery policies, during 2024.

For questions regarding Entergy’s shared values, the Ethics Line or the Code of Entegrity, please contact Entergy’s Ethics and Compliance Department.