DODuae - Easy online shopping

Welcome to DOD, the ultimate online shopping platform in the United Arab Emirates! Founded in 2015, we have become a trusted destination for over 1 Million satisfied customers who value high-quality products, fast delivery, and unbeatable prices. Our dedicated team is passionate about the world of e-commerce and is always up-to-date with the latest technology trends.

Discover the DOD difference as we offer the lowest prices on our website. By sourcing products directly from trusted suppliers worldwide, we cut out intermediaries and pass the savings onto you while maintaining the highest quality standards. Our commitment to exceptional value without compromising on quality sets us apart.

But our commitment to you doesn't end with the sale. At DOD, we prioritize customer satisfaction and provide excellent support even after your purchase. Our highly trained customer care department is available via Facebook, Messenger, WhatsApp, and Voice from 8:00 AM to 08:00 PM to assist you with any queries or concerns.

Browse through a wide range of products available on our website, including women's fashion, men's fashion, household items, kids' items, jewelry, makeup, and accessories. With our affordable prices, you can enjoy shopping for all your needs in Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, and other major cities in the UAE.

Our aim is to provide a seamless and affordable shopping experience, curated with innovative and fashionable products that promise exceptional quality. When it comes to delivery, we offer the quickest and most timely service in the UAE, with a maximum delivery time of 48 hours from the date of purchase. Place your order before 3:00 PM, and we guarantee delivery on the next working day (excluding Sundays and public holidays).

Payment is made easy with both Cash on Delivery (COD) and Card Payments (Debit/Credit cards) accepted. We strive to provide a seamless and hassle-free payment experience for your convenience.

Shipping and Delivery

Shipping Guidelines:

1. Delivery Area: We deliver to all areas within the UAE, including city areas and remote areas. Please note that remote areas may have longer delivery times and higher delivery charges.

2. Delivery Time: We strive to deliver all orders within 24 hours from the time the order is picked up from our warehouse by the courier company.

3. Courier Pickup: The courier company picks up all packets from our warehouse every day at 5 p.m. Orders placed after 5 p.m. will be picked up the next day by 5 p.m.

4. Remote Areas: Deliveries to remote areas may take longer than 24 hours due to the courier company's network and frequency of reaching these areas. Additionally, please note that remote areas may have higher delivery charges than regular areas.

5. Delivery Charges: Our regular standard delivery charge is 10 AED for orders below 89 AED. Orders above 89 AED qualify for free delivery (excluding remote areas).

Payment Guidelines:

1. Online Card Payments: We accept secure online card payments on our website. Customers can conveniently use their credit or debit cards to complete the payment process.

2. Cash on Delivery: We offer cash on delivery as a payment option. Customers can choose to pay in cash at the time of order delivery.

3. COD Fees: Cash on delivery orders are subject to a 10 AED fee in addition to the order total.

4. Online Payment Discount: Orders placed with online payment by card may be eligible for an additional 2.5% discount if the order total exceeds 300 AED. Please note that this discount is not applicable to cash on delivery orders.

Right to Refuse:

1. We reserve the right to refuse service or cancel any order in the event of circumstances such as suspected fraudulent activity, inability to fulfill the order, or violation of our terms and conditions.

2. If an order is refused or canceled, we will make every effort to notify the customer and initiate a refund if applicable.

FAQs - Frequently Asked Questions

1. How long does it take to receive my order?

- Our delivery service ensures that if the order is confirmed before 03:00 P.M., you can receive your package within 1-2 working days.

2. What are the delivery charges?

- Free delivery is available for orders valued at 89 AED or more.

3. How can I track my order?

- You can track your order by accessing your DOD login account and navigating to MY ACCOUNT, where you will find all your order-related details.

4. Can I cancel my order?

- If customers wish to cancel their orders, they may do so at any time before it is handed over to the courier. However, if the order has already been processed, please reach out to our customer care department for further assistance.

5. I am not satisfied with the product I received, what should I do?

- In case you are dissatisfied with your purchase, you may initiate a return by contacting us within 7 days from the date of delivery. Make sure that the product is in its original packaging, has not been worn, and is in the same condition as it was when you received it.

6. Can I return my item after 7 days?

- After a period of 7 days, returning the items will no longer be possible. Nevertheless, if there were circumstances that prevented you from returning the items within this timeframe, kindly get in touch with our CUSTOMER SERVICE TEAM for further assistance.

7. How can I receive a refund for my credit card?

- If you have placed your orders using a credit card or PayPal, the payment will be refunded to your original payment method. However, please note that the amount of refund may take up to a month to appear on your card statement.

8. What should I do if my payment is not accepted online?

- Please ensure that your account balance is sufficient and that you have a stable internet connection to complete the payment. If you are still experiencing issues, please reach out to our customer care service for assistance.

Download the DOD app now and start enjoying a seamless shopping experience at your fingertips.

DOD - Your gateway to affordable, stylish, and satisfactory online shopping in the UAE.