Dispensa Emilia - Order & Customize Food

Get the App and satisfy your cravings!

The Dispensa Emilia application provides you with everything essential for enjoying your favorite activities: just one tap gives you access to a myriad of benefits.

Why is it indispensable? It’s quite straightforward, here are the reasons:

1.AVOID THE WAIT

Be seated promptly, place your order, and make your payment online with just a click!

2.EAT MORE, SAVE MORE

Accumulate points with every order and unlock delicious rewards

3.GET EXCLUSIVE DEALS

Access unique discounts specifically for App users

4.ORDER TAKEAWAY FROM HOME

Place your takeaway orders online and pick them up either by car or on foot

5.CUSTOMIZE YOUR MEAL

Alter the ingredients to your preference and discover the ideal recipe

6.RECHARGE YOUR BALANCE

Save time by reloading: transactions will be even swifter

Suitable for：

- Diners who hate waiting in line: Want to be seated and order quickly to avoid waiting during peak hours;

- Regularly order from the same restaurant: Earn points and redeem rewards to reduce long-term costs;

- Customize your meals: Have specific requirements for ingredients and flavors (such as dietary restrictions or preferences) and need the flexibility to adjust your meal;

- Pick up at home/work: Avoid waiting for delivery and place your order online in advance for direct pickup, saving travel time.

Usage Tips：

1. **Save Time and Skip the Queue**

Order and pay online in advance during peak hours, then sit down/pick up your food directly upon arrival. If you can't pick up your food on time, please leave a note for the restaurant in advance indicating a delayed pickup.

2. **Fast Payment with Top-Up**

Pre-deposit your frequently ordered items to your account. Payment is quick and easy with a single click, eliminating the need for redirects.

3. **Double the Points Bonus**

Check the app's exclusive discounts before ordering. Most discounts can be used in conjunction with points accumulation. Prioritize redeeming your points for frequently ordered snacks and drinks to avoid waste.

4. **Avoid Extra Charges with Customized Orders**

Removing ingredients is usually free, but adding cheese, meat, etc., requires an additional charge. Confirm the amount before paying.

5. **Note Special Rules**

Special offers and set meals may not earn points. This will be indicated on the order page; please pay attention.

FAQs：

### 1. What exactly are the "food rewards" redeemed with points? Can they be exchanged for cash or discount coupons?

Rewards redeemable with points are primarily physical items, such as free snacks, drinks, and main dishes (depending on the brand's current promotions). In some cases, they can also be redeemed for discount coupons (e.g., 10 off a 50 yuan purchase), but they are generally not redeemable directly for cash. Before redeeming, you can view a real-time list of available rewards in the "Points Store" within the app. Different point counts correspond to different benefits.

### 2. Can I refund my pre-loaded balance? Will it expire if I don't use it for a long time?

Pre-loaded balances are generally refundable, but you may need to request a refund through customer service (e.g., submitting a refund ticket within the app). Some platforms require that the balance be unused and within 30 days of the recharge. Balances generally do not expire, but it is recommended to check the "Balance Rules" within the app. In rare cases, if your account has been inactive for a long period of time (e.g., over a year), you may receive a balance freeze notification. This can be unfrozen by contacting customer service.

### 3. When customizing a dish, are there additional charges for adjusting toppings? For example, adding cheese or removing onions?

Whether there's a charge depends on the specific dish and the adjustments involved. Basic "reductions" (such as removing onions or reducing the sauce) are generally free; however, "additions" (such as cheese or meat) often require a price difference. This price difference will be automatically reflected in the order amount when you place your order. Payment should be made after confirmation to avoid subsequent disputes.

### 4. After placing a self-pickup order, how long does it take to pick up the order? Will the order be canceled if the time is exceeded?

Self-pickup orders will typically display a "suggested pickup time" (e.g., 30-45 minutes after ordering). As long as it's within the merchant's business hours, a later pickup time (e.g., 1-2 hours) is generally acceptable. However, if you still haven't picked up your order after the merchant's business hours, the system may automatically cancel your order. Unpaid orders will be closed, while paid orders (including any remaining balances) will be automatically refunded. You can also contact the merchant in advance and note "delayed pickup."

### 5. Can app-exclusive offers and points benefits be used simultaneously? For example, if I use a discount coupon, can I still earn points?

In most cases, you can: If you place an order using an app-exclusive offer (such as a discount coupon), you will still earn points normally after payment. However, please note that some "special offers" (such as "0 Yuan Flash Sale Meals" and "Special Price Set Meals") may be marked "not eligible for points accrual." This will be clearly indicated on the order page before placing an order to avoid misunderstandings.