Dhaweeye - Ride booking & tracking

Registration process

-A customer can typically register using their details or by signing up through Facebook or Google.

-A driver follows a similar registration process, but will have to wait until their driving request is approved before they can begin using the service.

Detailed information on how the customer service works：

1-The customer chooses their desired destination and will then see the distance to that location along with the fare. They can select the type of vehicle they prefer to ride in, provided it is available online. After this, they will connect with the nearest driver.

2-The nearest driver for the chosen vehicle type will be notified of the request and has the option to accept or decline it.

3-The requester will receive a notification regarding whether their request has been accepted or denied.

4-The driver will then head towards the location of the request to find where the customer is waiting.

5-The requester will get a message indicating that the driver is en route to them.

6-The requester will receive a notification when the driver has arrived.

7-Once the customer gets into the vehicle, the journey will commence.

8-The driver will be able to see the route they need to take and how they can best reach the customer's requested location.

9-When they arrive at the desired destination, both parties will receive a document detailing the fare for the trip.

10-Finally, both individuals will accept the fare receipt, and each will provide a rating for the other based on their experience during the ride.

Core Services：

1. Dhaweeye Taxi

- **Service Type**: Three eligible vehicle types are available to meet different travel needs:

- Dhaweeye: 3-seater, 2007 and later models, accepts cash and mobile payments;

- Dhaweeye Plus: 4-seater, 2007 and later models, accepts cash and mobile payments;

- Minivan: 6-seater, 2007 and later models, accepts cash and mobile payments;

- **Core Advantages**: All vehicles are certified by local governments (legal and compliant), with an ample supply of nearby drivers and short wait times. The trip price is fixed, with no surcharges due to delays, eliminating the worry of haggling or tripping over the fare.

2. Dhaweeye Food

- **Function**: Users can order meals directly from their favorite restaurants or hotels through the platform. The platform provides fast delivery, reducing wait times and eliminating the need to visit the restaurant or contact the merchant.

3. Goods Delivery Service (Dhaweeye Delivery)

- **Categories**: Focusing on daily necessities such as gas and drinking water (Biyaha), we address the difficulty users face in purchasing or transporting urgently needed items, providing convenient door-to-door delivery.

Core Advantages and Guarantees：

1. **Compliance and Safety**: 

All services (especially rides) are certified by local governments, ensuring driver and vehicle qualifications are compliant and protected by local authorities, eliminating the risk of illegal taxis.

2. **Flexible Payment**: 

We offer a variety of payment methods, including cash, mobile payments, and credit cards, to accommodate diverse user preferences, eliminating the need to worry about payment method incompatibility.

3. **Controllable Service**: 

Fixed ride prices (no surcharge for delays), transparent delivery/catering service processes, and real-time tracking of service progress, reducing uncertainty.

4. **Convenient Access**: 

Multi-channel access—download the app from the Play Store/App Store, dial *3000#, or call 3000 to initiate a service request without complex steps.

FAQs

1. **Q**: What are the ways to register on Dhaweeye? Is there a difference between driver and passenger registration?

**A**: Both passengers and drivers can register using their personal information, or quickly register via Facebook or Google accounts. The difference is that drivers need to wait for their driver's license application to be approved before they can officially provide services, while passengers can use the platform's services immediately after registration.

2. **Q**: Can I choose a vehicle type when using Dhaweeye for a ride? What are the requirements for the available vehicle types?

**A**: Yes, you can choose a vehicle type. The platform offers three compliant vehicle types to suit different travel needs, all manufactured in 2007 or later, and all support cash and mobile payments. These are the 3-seater basic Dhaweeye, the 4-seater Dhaweeye Plus, and a 6-seater minivan.

3. **Q**: Besides ride-hailing, what other services does Dhaweeye offer?

**A**: There are two other core services. 1. Dhaweeye Food offers food delivery services, allowing you to order directly from your favorite restaurants or hotels without contacting the merchants yourself, with fast delivery. 2. Dhaweeye Delivery provides goods delivery services, primarily for daily necessities such as gasoline and drinking water, solving the problem of purchasing or transporting urgently needed items, and offering door-to-door delivery.

4. **Q**: Will the fare increase if I encounter traffic jams when using this platform for a ride?

**A**: No. The platform's ride-hailing prices are fixed, and it is clearly stated that there will be no extra charges due to delays, avoiding extra expenses caused by traffic jams or other unforeseen circumstances. You don't need to worry about negotiating prices or fare disputes.

5. **Q**: Are there other ways to use Dhaweeye services if I don't want to download the app?

**A**: There are several convenient channels. In addition to downloading the app from the app store, you can also directly dial 3000 or *3000# to initiate a service request. The operation steps are simple and require no complicated procedures.