Wheely - Chauffeur service on-demand

Order a chauffeur-driven luxury vehicle either on-demand or ahead of time for yourself or someone else.

“...a tailored five-star experience for when typical ride-hailing services fall short.” British GQ

“Wheely - a personalized driving service that’s less obvious than a taxi (definitely cool) and significantly more refined than a limousine, yet equally luxurious.” ELLE UK

“I experienced Wheely, Uber’s high-end competitor in London, leading me to believe that it’s possible for money to bring happiness.” Business Insider UK

PREMIUM VEHICLES

Unwind in the serene comfort of pristine, subtly colored Mercedes-Benz E, S, or V-Class vehicles, all maintained to impeccable standards and under three years old.

EXPERIENCED CHAUFFEURS

Every driver at Wheely possesses extensive experience and has been thoroughly evaluated on local navigation and professional conduct. You can count on them to transport you effortlessly and in top-notch comfort.

CUSTOMIZED TRAVEL

Your experience is customized to your preferences: from music selection to temperature and route, your chauffeur is ready to accommodate. Feel free to play your favorite tunes through streaming from your device.

IMMEDIATE OR ADVANCE BOOKINGS

Wheely takes on-demand transportation to the next level. Utilize the app to book a car for immediate collection or schedule a trip for a later time.

ORDER FOR OTHERS

The application makes it easy to arrange a chauffeur for yourself or for others as required.

DEPENDABLE AIRPORT TRANSFERS

Enjoy fixed rates for trips to and from airports, including a welcoming ‘Meet & Greet’ service with name boards for arrivals. Business class convenience accompanies you right to your destination.

ROUND-THE-CLOCK ASSISTANCE

Our support team is always available to provide assistance via the app or over the phone whenever necessary.

VARIOUS SERVICE TIERS

Business serves as our fundamental offering, which exceeds expectations. First elevates your experience even further. XL is perfect when extra room is needed for additional passengers or luggage.

PRESENTATION COUNTS

All drivers take pride in their appearance just as they do in their vehicles. They understand that there’s no such thing as a passenger being late; waiting as long as necessary is simply part of the service.

CORPORATE ACCOUNTS

Whether meeting a client at the airport, transporting staff to meetings, or shuttling delegates to events, Wheely is reliable, adaptable, and effective, streamlining the process and reducing time spent on expenses.

Available in major cities including London, Paris, and Dubai.

FAQ 

Authorisations and Charges

We authorise a set amount on your payment card before and during your journey to confirm and reserve funds. The actual charge is based on the final cost and is deducted from the authorised amount. Any remaining funds are returned to your bank account.

Release of authorised funds and refunds may take up to 2–3 weeks to process and appear in your bank account. If the funds are still unavailable in your bank account after this time, please contact our Customer Service Team.

Why do I see this as a charge?

Although this is a held amount, which is not debited from your card, some banks may show the transaction as a charge.

How do I know that the authorised amount is back on my card?

Banks usually do not notify you about this. After a certain time, the funds will become available in your account again. You can track this using a bank account statement.

Why have I got several authorisations?

If the actual cost exceeds the initial authorised amount, we authorise another amount in order to continue your journey.

Why was I charged in advance?

For advance booking, we authorise the amount 48 hours before the scheduled time to confirm funds are available and secure the cost.

What happens if I cancel the journey?

If you cancel within the first 5 minutes after your chauffeur starts heading to your pickup point, there’s no charge and the full authorised amount is returned. However, if you cancel later or once your chauffeur has arrived, a cancellation fee, reflective of the selected fare class, will be taken from the authorised amount. Any remaining balance will be promptly released back to your card.

Download the appExquisite chauffeured journeys.

Available for iOS and Android.

NewsroomOpen RolesWork at WheelyBecome a chauffeurContact InfoHelp & Faq

Privacy PolicyLegal TermsCookies

FacebookInstagramX

EnglishFrançaisРусскийLanguage (English)

© 2025 Wheely

LondonParisDubai

Time Redefined

Wheely Ltd. Registered in England & Wales with company number 11473477.

Registered office: The Monastery Barn, Syon Park, London Road, Brentford, TW8 8JF, United Kingdom.

Authorisations and Charges · FAQ & Help · Wheely

How to pay a debt?

If your card cannot be charged due to insufficient funds or another reason, you can easily pay off the debt in your Wheely App:

Go to the “Payment” section and select “Unpaid journeys”

Start placing a new booking.

Once you select one of the options, a notification with payment instructions will appear on the screen. Follow the prompts to pay off the debt.

Can I leave a gratuity?

How do I leave a gratuity for my chauffeur?

If you leave a five star rating, you are given the option to ‘Compliment Your Chauffeur’ where you can also add a gratuity. You can do this as soon as the journey is completed, or later by going to your Journey History.

What gratuity can I add?

You can add 10%, 15% or 25% of the journey fare.

Will my chauffeur receive the full amount?

Yes, absolutely. The entire gratuity is paid directly to the chauffeur.

Will my receipt show the gratuity?

Yes, your receipt includes the entire fare including gratuity.