Verizon Roadside Assistance - Roadside assistance & support

Whether you're driving locally or on a long-distance journey, Verizon Roadside Assistance ensures you can travel with assurance and tranquility. Exclusively available to Verizon users, this service provides round-the-clock emergency roadside assistance.

The mobile application for Verizon Roadside Assistance has been thoughtfully developed to streamline the process of requesting help, making it quicker, more precise, and user-friendly.

Key Features:

• Seek help for issues like mechanical failures, battery troubles, flat tires, running out of fuel, being locked out, and more

• Utilize GPS, maps, and satellite technology to accurately locate your vehicle

• Engage in a guided conversation to aid in diagnosing the situation and determining the required service

• Receive confirmation that help is en route along with an estimated arrival time

• Your membership with Verizon Roadside Assistance verifies your qualification for services under your plan.

The app is complimentary for users enrolled in Verizon Roadside Assistance.

FAQ

How was Verizon Communications formed?

Verizon Communications Inc., based in New York City and incorporated in Delaware, was formed on June 30, 2000, with the merger of Bell Atlantic Corp. and GTE Corp. Learn more about the history and timeline of Verizon Communications.

What should I do with my Bell Atlantic stock certificates?

Bell Atlantic stock certificates remain valid and should not be sent in for exchange. We do, however, encourage you to take advantage of Book- Entry, which allows shares to be issued in statement based ownership. Shareowners can send their certificates with a letter of instruction requesting to have their certificates deposited into a Book-Entry account. When sending certificates in the mail, shareowners should use registered mail insured for 3% of the market value of the shares. Certificates should be mailed to:

Verizon Communications, c/o Computershare

P.O. Box 43006

Providence, RI 02940-3006

What should I do with my GTE stock certificates?

If you are still holding GTE stock certificates (even if they are lost or misplaced), they must be exchanged for you to receive the merger consideration and accrued dividends on those shares. Please contact Computershare at 1-800-631-2355 for further instructions.

What should I do with my NYNEX stock certificates?

If you are still holding NYNEX stock certificates (even if they are lost or misplaced), they must be exchanged for you to receive the merger consideration and accrued dividends on those shares. Please contact Computershare at 1-800-631-2355 for further instructions.

Where is Verizon Communications traded?

Verizon Communications shares are listed on the New York Stock Exchange and the NASDAQ Global Select Market, under the ticker symbol "VZ."

What is Book-Entry ownership?

Book-Entry ownership is a service offered under the Direct Registration System (DRS) that allows shares to be issued in a statement-based form of ownership without having a physical stock certificate. There is no fee to participate in Book-Entry, and shareowners do not have to be enrolled in dividend reinvestment to benefit from Book-Entry ownership. Book-Entry ownership eliminates the worry and responsibility of keeping track of stock certificates, as well as the time and expense of replacement if they are lost or misplaced.

Can shareowners receive cash dividends if they have Book-Entry ownership?

Yes, shareowners can receive their dividends in cash, via check or direct deposit, or through dividend reinvestment. Book-Entry does not require dividend reinvestment. For more information, please call 1-800-631-2355 or visit computershare.com/verizon.

Can shareowners sell their Book-Entry shares?

Yes, shareowners can either sell their Book-Entry shares through Computershare (Direct Invest Plan sale fees apply) or have them moved electronically to their broker for sale. For more information, please call 1-800-631-2355 or visit computershare.com/verizon.

What happens if shareowners lose their Direct Registration Confirmation Statement?

Unlike stock certificates, the Book-Entry Direct Registration Confirmation Statement is not a negotiable document, so there is no replacement fee. Shareowners can request replacement statements at any time by calling 1-800-631-2355.

Can I purchase Verizon shares directly from the company?

Yes. For information about a Direct Stock Purchase and Dividend Reinvestment Plan, please go to the shareowner services page.

What is the difference between holding shares as a shareowner of record and as a beneficial owner?

If your shares are registered directly in your name with the Company’s registrar and transfer agent, Computershare, you are considered a shareowner of record with respect to those shares. If your shares are held in a brokerage account or bank, trust, or other nominee, you are considered the “beneficial owner” of those shares.

How do I calculate cost basis?

Verizon provides an interactive worksheet to help shareowners in calculating their basis on stock owned, acquisition date and original cost per share. Go to the cost basis calculator page.

How do I transfer (change the registration on) my shares?

For information on stock transfers, please visit computershare.com/transferwizard.

I am a registered shareowner of record in California, and want to know more about how Verizon handles personal information about me.

The California Consumer Privacy Act, as amended, provides California residents certain rights to personal information a business holds about them. To learn more about how Verizon handles personal information about shareowners of record in California, please visit the Verizon Privacy Notice for California Shareowners.