TucomunidApp - Community management & interaction

TucomunidApp offers an innovative way to engage with your local community. 

It establishes a direct connection with the community's management systems, allowing you to obtain essential information and handle various arrangements directly: report issues, reserve shared spaces, or even cast votes on matters for upcoming meetings. You can now also book your spot in the pool while managing the overall capacity.

Indeed, this may sound remarkable. With TucomunidApp, you're able to:

• Report issues and track their status

• Reserve shared facilities, including the pool while managing its capacity

• Access all relevant community documentation

• View your receipts

• Delegate voting on topics discussed in meetings

• Suggest agenda items for future meetings

• Receive updates from the Administrator and President

• Communicate requests to the President and Administrator

• Reach out to neighbors who are open to communication

• Change the direct debit account for your payments

• Access the Community Agenda

• Invite tenants or members of your household

Other information：

If you own a property, the community administrator should initiate your invitation to access the system. Once you register with this invitation, you will be able to manage all tasks related to your property.

If you are renting, the property owner will provide you with an invitation, granting you access to community-related procedures, though not to financial management or meeting decisions.

All processes undertaken through the app are compliant with legal standards and possess necessary certifications, as we employ a trusted third-party platform.

Note that TucomunidApp functions as an intermediary platform, displaying information provided by your community's management. Some features may not be accessible to you, or you may experience unexpected limitations. We are just getting started and hope to enhance our services with your feedback.

The application is compatible with mobile devices running versions higher than Android 8.

During registration, you will need to agree to specific terms and conditions, and permissions will be requested to access mobile features as needed, such as using the camera for profile creation or location services for reporting incidents.

Tips：

1. **Registration & Login**: Residents are invited by the property manager, and tenants are invited by the landlord. After registration, users access functions according to their assigned permissions.

2. **Daily Affairs Management**: Directly report community issues and track progress; reserve shared facilities such as the swimming pool; view community documents and receipts; submit meeting proposals or delegate voting.

3. **Permissions and Function Settings**: Enable camera permission to create a profile; enable location permission to mark your location when reporting issues; invite family members to use the app, with permissions matching the inviter.

4. **Account and Communication Management**: Residents can modify their automatic payment bank account within the app; receive property management notifications at any time; and contact willing neighbors.

5. **Troubleshooting**: If some functions are unavailable, it's likely that the community management hasn't granted the corresponding permissions. Feedback can help optimize the app.

Related Questions

1. **I'm a tenant. Can I use this app to reserve the community pool? **

Yes. After registering through an invitation from the landlord, tenants can access basic community functions, including pool reservations (including viewing and managing pool capacity). However, they cannot manage finances or participate in community meetings.

2. **After submitting community feedback, how can I check the status of the issue? **

The app has an issue tracking feature. After submitting an issue, you can open the app at any time to check the current status of the issue, eliminating the need to repeatedly contact the administrator offline.

3. **How do I let my family members use this app to manage community affairs? **

Both property owners and tenants can invite family members or co-residents to join the app. Family members invited by owners have corresponding permissions, while family members invited by tenants have the same permissions as the tenant and can only handle basic community affairs.

4. **Why do I need to enable camera and location permissions to use this app? **

Enabling camera permissions is primarily for creating a profile (e.g., uploading a profile picture). Enabling location permissions allows you to precisely mark the location of community issues when reporting them, making it easier for administrators to quickly locate and address them.

5. **I'm a landlord and want to change the bank account for automatic debit payments to my community bills. Can I do this in the app? **

Yes. As a property owner, you have full permissions after registration. You can change the bank account used for automatic debits in the app's finances section. Subsequent community bill payments will be debited from the new account.

6. **What if some community features in the app aren't working? **

The app is essentially an "information intermediary." The features and information it displays are provided by the community management. If some features aren't working, it may be because the community management hasn't granted the corresponding permissions. The app is still in the optimization phase and will be improved based on user feedback. Stay tuned for future updates.