Thorntons Refreshing Rewards - Gas prices & rewards tracking

The brand new Thorntons App has been launched! Keep informed about the best gas prices in your vicinity and effortlessly monitor your Refreshing Rewards. Download it now!

Program Summary:

The newly designed app from Thorntons aims to make your life easier while you’re out and about! Just sign up as a Thorntons Refreshing Rewards member to start enjoying fantastic offers with each purchase. At Thorntons, every visit is significant, and the more frequently you stop by, the greater your rewards.

With the Thorntons App, you can:

- Access the lowest gas prices instantly.

- Save your preferred location and fuel type.

- Seamlessly view and manage all your rewards.

- Explore all Thorntons locations using updated maps and filters.

- Receive personalized notifications.

- Share your thoughts on our performance through our feedback feature.

Refreshing Rewards® FAQ

How do I join Refreshing Rewards®?

Refreshing Rewards® keychain cards are available to guests at the checkout counter. Remember to register your card on our Refreshing Rewards® app or online at refreshingrewards.com/refreshing-rewards. We no longer distribute full-sized rewards cards.

Don’t want a physical card? Create a virtual account.

How do I register my account?

Have a keychain card? Simply click here to start the registration process and follow these steps:

Click ‘Sign Up’

Select ‘Register My Card now’

Enter your 16 digit card number

Enter a 4 digit

Create an alternate ID (phone number) and a valid email address so that you receive our weekly offers

How do I update my account?

To update your account, click here. Still having trouble? Give our Guest Services team a call: 1-866-473-0017 8:30am – 4:30pm EST, Monday – Friday.

What is an alternate ID and what do I use it for?

An alternate ID is the phone number you assign to your Refreshing Rewards® account that you can enter at the pump or cash register before you make a purchase instead of swiping a physical RR card so that you receive your fuel discount or get credit for a purchase made in our rewards program.

How do I reset my password to my account?

Click on “Forgot email/Password?” from the Refreshing Rewards® main page, and type in your email address, username, card number or telephone number and you will receive an email with directions to change your password.

Why did my reward/discount not work?

When you receive a reward from us via email or app, please select in the image “Click Here to Redeem”. Your Refreshing Rewards® account will be credited with a one-time reward.

If you did select the “Click Here to Redeem” in the image and the reward failed to load to your Refreshing Rewards® account, please contact our Guest Services team by emailing guestservices@mythorntons.com or for more immediate service, call: 1-866-473-0017 8:30am – 4:30pm EST, Monday – Friday.

Refreshing Rewards® offers and discounts do not stack with other discounts, such as Gas Buddy cards.

Why did a spouse/friend receive a reward/discount but I did not?

Reward offers can vary and are random.

Why haven’t I received a Refreshing Rewards® offer in a while?

We group our rewards members periodically, so hang tight because you should be receiving a reward soon! In the meantime, please make sure your email address tied to your Refreshing Rewards® account is valid and one you check regularly. We send your rewards to that email address as well as load them onto your Refreshing Rewards® app.

Still not receiving rewards? Contact Guest Services and we will look into the issue. 1-866-473-0017 8:30am – 4:30pm EST., Monday – Friday.

Why is my discount a different amount or on a different day?

Our fuel discounts often change in the amount of discount and how often they are sent. Make sure to download our mobile app so that you can always check for available discounts when you visit.

How do I receive email receipts?

Click here and login to your Refreshing Rewards account. Click on the My Account link.

Next, click on Edit My Account link. You will be able to make any changes to your account such as receiving email offers and receipts.

How do I receive a replacement Refreshing Rewards® card?

A virtual card or alternate ID will work!

You can use the mobile app and virtual card by logging into your app to display your barcode and scan and go. 

You can also add your card to your apple wallet if you prefer. 

Your alternate ID (phone number) can also be used at the pin pad in store and at the pump.

I really want a physical card. 

Stop by your local Thorntons and pick up a replacement card. 

Ask the Guest Service Representative to merge your old account into your new account.  

Note: We are unable to mail out replacement cards and a new card must be acquired from a Thorntons location.