The Bear House - Fashion for curious men

The Bear House designs apparel for inquisitive men. The brand originated from a straightforward concept: to produce high-quality shirts suitable for office wear that can easily transition to a night out after rolling up the sleeves. Our curiosity drives us to continually seek superior materials, innovative designs, assess your preferences, and broaden the options available for your wardrobe. Since we launched our men's shirts in 2017, we have diversely expanded our offerings to include t-shirts, polo shirts, jeans, boxers, and various other categories.

What is your Returns/Exchange policy?

We understand that sometimes things don't quite fit or match your expectations. You have 7 days from the delivery date to return or exchange any items you've purchased for a refund or exchange.

 If you’re not happy with the size of the product purchased, or change your mind regarding the color you picked, we’ll be happy to exchange it for you. If you don’t like our product, we’ll refund the same. Please note that items that have been used or had their tags removed unfortunately cannot be refunded or exchanged.

Please note exchange is applicable once per item.

Please note: The returns are not applicable on Sunglass, boxers and flat store items

How do I return/exchange my order?

You can easily initiate a return or exchange request through both our website and mobile app. Visit the returns section on our website or click here to start the process for your order. Please ensure the product is packed in its original packaging with tags intact and hand it over to our courier person. Once we receive the item back at our warehouse, we'll promptly verify it and issue a refund or process exchange accordingly.

Please note that a handling fee of INR 100 is charged for returns.

If your pin code falls outside our pick-up service area, you will need to self-ship the return item (using a reliable courier partner). This is subject to your returns being inspected upon receipt at our end.

In case you are self-shipping your returns back to us, please keep your shipping receipt to help us track the delivery of your returns.

What happens if I want to return/exchange the product after the return window is closed?

We regret to inform you that we are unable to accept returns after 7 days from the delivery date.

What happens if the product is received in damaged condition?

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, please notify us within 24 hours of delivery. Additionally, kindly email us a photograph of the damaged or defective product to support@thebearhouse.com

What should I do if my return order has not been picked up yet or delayed?

For all return requests, our delivery partners attempt a maximum of 3 reverse pickups. Your return request may be marked as "pickup-exception" or canceled for the following reasons:

The delivery partner was unable to contact you.

Difficulty in locating your address.

Incorrect phone number or incomplete/wrong address provided.

Incorrect pincode, etc.

If the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if the return order still isn't picked up after 2 more attempts due to the reasons mentioned, the order will be canceled.To avoid this situation, we kindly ask that you answer calls from our delivery partners promptly. If the initial pickup attempt fails, please respond to messages from the delivery partner to arrange a new pickup time.If your return request is canceled due to insufficient attempts, please reach out to us via email or phone, and we'll be happy to assist you further!

What should I do if the product was picked up by the pickup agent, but the status shows canceled?

It is advisable to verify the shipment status once it has been handed over to the pickup agent. The status typically transitions from “Out for pickup” to either “Pickup done” or “In Transit”

If the status remains unchanged or shows canceled after pickup, please contact our Customer Support Team within 24 hours of the actual pickup date. Provide the following details for assistance:

Pickup executive’s contact number

Screenshot of the courier details

Call recording with the pickup executive(If available)